Customer Testimonials
& CRM Case Studies

At Preact we delight in sharing CRM customer success stories and we take pride in demonstrating our values, 'Putting Customers First', 'Being the Best' and 'Building Business Together'. 

Read what some of our customers say about their experiences with Preact and Microsoft Dynamics 365 / CRM:

Preact have delivered a faultless service for many years. I’ve found them to be a great team to work with and I believe that sentiment would be echoed throughout our organisation.

I’ve been very pleased with Dynamics 365 and found it to be a highly reliable cloud system which has proved instrumental in helping our business grow and sustain success during a period of unprecedented change in our industry. Preact's support has been a success story and we've reaped the rewards of their help.

Preact has supported us through a very ambitious development of Dynamics, from which we've seen real success and greater adoption.

I’ve been delighted at the speed that Preact has been able to answer our questions and the outcomes that we’ve achieved in Dynamics 365. The changes that Preact has already implemented and the other developments that are planned are helping put our company in an excellent position for growth.

We've received excellent support from Preact through their account management, technical help and consultancy. A key part of this has been the continuity in speaking to people who understand our business and how we use Dynamics.

Dynamics makes it possible for people who aren’t technical experts to make changes. We have a nice balance between what we can do internally and what activities we involve Preact with. Our responsiveness to implement change has been a success story and much of this is down to Dynamics 365.

With Preact's help, Microsoft Dynamics 365 has taken us to above and beyond what we expected in a very short space of time.

I have found Preact large enough to cater for our requirements but small enough to care. They seem to have low staff turnover which means we often speak to the same people who understand what we need and why.

Compared to our previous supplier, Preact has been far more responsive and demonstrated a ‘can-do’ approach. Our discussions are always consultative which has helped us understand just how much is possible in Microsoft Dynamics 365.

Preact's managed service has proved very useful by quickly carrying out tweaks and other developments. These have made incremental improvements to our system and I've found their team very responsive to our requirements.

Fourfront Group has grown from a start-up to a £160m+ business within 20 years and Preact has supported us throughout this time. Their work on our Dynamics 365 project has enabled us to digitally transform our business and this will help us continue our incredible growth.

I have been impressed by Preact’s relationship with our Operations IT Administrator where they have helped her develop a superb system. Preact are a professional organisation and respond well to working with our staff, like every significant project both sides work well when fully engaged.

From our first meeting with Preact we were excited by their vision of how Dynamics could work for us. We chose Preact because we saw they offered the flexibility we needed to get started with Dynamics 365 and I have been impressed with their approach. This has included a valuable contribution of recommendations and ideas from their project manager which has helped us make a positive start.

  • Pioneer DJ

We have high standards and it is to the credit of their team that we are satisfied. Preact work in professional manner but with flexibility and we don't find them to be corporate which is big attraction for us. They are always honest in their discussions with us and we’ve seen the value of their agile approach.

Since we started using Preact’s managed service we’ve been able to step up the pace of improvements and do more with Dynamics 365.

  • Dorset Mental Health Forum

Preact make a big difference by having a working knowledge of our CRM system and our business processes. I’ve found their team to be informal and friendly and they’ve always demonstrated a willingness to go the extra mile and understand our business.

Preact have consistently delivered a high level of care and attention to detail. I find their team to be professional, knowledgeable, credible and responsive. Their technical knowledge of the Microsoft platform is second to none.

We’ve been delighted with the back-up we’ve received. Preact's support team are responsive and keep us updated so I have no hesitation in recommending their services. Our managed agreement includes additional time for training and it’s good to know that we can always schedule this whenever we want to top up our Dynamics user skills.

When we look for emerging trends and patterns we could easily spend 20 hours or more collecting and analysing our data but using Power BI everything we need is available in real-time.

I have been impressed by the commitment of Preact's project leaders to understand our processes which are diverse and complex. Through their recommendations and insights we are implementing solutions that will help us increase stakeholder satisfaction.

  • World Energy Council

Preact is very supportive, they are always on the phone when we need help and have proved adept at finding new solutions which enable us to manage more processes in Microsoft Dynamics CRM.

  • Illumine

Preact supply us with excellent CRM support and are easy to contact. There have been many instances in which their support team has gone above and beyond what I expected, in particular sharing their know-how and extra insight which helps us handle similar issues in the future. I find that other suppliers are quick to close cases but Preact are not like that. They immediately acknowledge issues, keep me updated and check that I am happy before closing down cases. I have no hesitation in recommending their services for any organization that needs help with Microsoft Dynamics CRM.

  • Schoolcomms

I have enjoyed working with Preact and would highly recommend them. Overall our project has been a success and I'm confident that when we require any further support, Preact will be able to provide it.

  • Civil Service Healthcare

We've worked with Preact for a number of years. Their technical team spent a reassuring amount of time specifying our requirements to ensure that our ACT! data transferred to Microsoft Dynamics CRM without a hitch, designing fields and layout to meet our needs.

  • CEM Microwave

We are delighted with the recent training, the feedback from all the sales people was very positive. He is very knowledgeable and understanding of the different levels of users. He was also helpful on admin side and nothing was too much effort. Looking forward to having him back!

  • Technimove