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Preact Remote Support Terms & Conditions

IMPORTANT: Preact is committed to undertaking its responsibilities as a data processor to safeguard its customers data and comply with the GDPR. We have published a Data Protection Addendum to our support agreement which details our obligations a data processor and the scope of our data processing.

Preact will not directly access any database which contains personal data until this addendum has been accepted on behalf of its customers.

Use of Preact Limited remote support services constitutes acceptance of the terms and conditions below:

System Back Up

You understand and agree that it is your responsibility to ensure your system is regularly and adequately backed up.

No Warranties

You understand and agree that the services are provided "as is" and Preact, its affiliates, suppliers and employees expressly disclaim all warranties of any kind, express or implied, including without limitation any warranty of suitability, merchantability, fitness for a particular purpose or non-infringement. Preact ltd, its affiliates, suppliers and resellers make no warranty or representation regarding the results that may be obtained from the use of the services, regarding the accuracy or reliability of any information obtained through the services, regarding any transactions entered into through the services or that the services will meet any user's requirements, or be uninterrupted, timely, secure or error free. Use of the services is at your sole risk. Any material and/or data downloaded or otherwise obtained through the use of the services is at your own discretion and risk. You will be solely responsible for any damage to you resulting from the use of the services. The entire risk arising out of use or performance of the services remains with you.


You agree to indemnify, defend and hold harmless Preact Limited, its affiliates, officers, directors, employees, consultants, agents, suppliers and resellers from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal and professional fees) arising from your use of the services, your violation of this agreement or the infringement or violation by you or any other user of your account, of any intellectual property or other right of any person or entity. Without limiting the foregoing, the services are not designed or licensed for use in hazardous environments requiring fail-safe controls, including without limitation operation of nuclear facilities, aircraft navigation/communication systems, air traffic control, and life support or weapons systems. Without limiting the generality of the foregoing, Preact, its affiliates, suppliers and resellers specifically disclaim any express or implied warranty of fitness for such purposes.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event will Preact Limited or its affiliates, suppliers or resellers be liable for any special, incidental, indirect, exemplary or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss or damage) arising out of the use of or inability to use the services or the provision of or failure to provide technical or other support services, whether arising in tort (including negligence) contract or any other legal theory, even if Preact, its affiliates, suppliers or resellers have been advised of the possibility of such damages. In any case, Preact ltd's, its affiliates, suppliers and resellers maximum cumulative liability and your exclusive remedy for any claims arising out of or related to this agreement will be limited to the amount actually paid by you for the services (if any) in the previous 12 months.

By clicking the button below you accept these terms and conditions.

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