Self-Service Web Portals

Empower customers, partners and any other contacts to interact with your data through a low-code responsive website connected to Dynamics 365 and Power Apps.

Web portals self service capabilities

Self-Service Capabilities

Extend Dynamics 365 and Power Apps with secure, self-service portals for external users.

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Pre-Built Templates

Get started quickly using customisable templates to match websites with your branding.

Web portals connect your data

Connect Your Data

Bring together your app data to enrich portals with form, views, charts and dashboards.

24/7 Self-Service

Improve service quality by empowering customers to log issues, find solutions and update information online.

  • Enable clients to log service issues and check the status on recent cases - even when your office is closed.
  • Deflect potential service issues through online knowledge resources that will help external users find answers to frequently issues and questions.
  • Promote the convenience of your web portal to increase engagement, capture ideas and stand out from the crowd.

Portal Design - Knowledge Resources

Demonstrating Self-Service Portals

See in action exactly how portals can empower customers, deflect potential service issues and increase engagement.

Power Apps Portals: 4 Important Facts

Point number 1

Portals are a specific app type that is created and launched in Power Apps using a simple designer to quickly build and deploy low-code responsive web sites.

Point number 2

Every customer can deploy as many production and non-production web portals as needed. See portal licensing information below.

Point number 3

Your portal will be housed and maintained within Microsoft Dataverse and integrated with your Dynamics 365 environment.

Point number 4

By default, web portals are deployed securely in the cloud - there will be no new hardware to purchase, certificates to install, or web servers to provision.

June 2022 Update: Power Pages Portals Announced

Power Apps portals are breaking out as a standalone product in the Power Platform.

Power Pages builds on Power Apps portals capabilities to add a new design studio, new templates and learning resources. It offers an easy solution for anyone to create and style a data-powered site with minimum design and coding skills.

Now available in public preview, Power Pages will reach general availability later in 2022.

Read more

Responsive Power Pages portals displayed on desktop and mobile device

How To Implement Web Portals

Preact has helped many of our clients implement customer service portals as a fixed-price project. This can include:

  • Skinning the portal to reflect your branding
  • Setting-up portal security web roles
  • Configuring integration to view and log Dynamics 365 Cases
  • Automating notifications when Cases are created
  • Displaying custom entities in the portal
  • Enabling portal users to update basic contact detail
  • Setting up an integrated knowledge base

Read more about how Preact will help you build and deploy your web portal.

Power Apps web portal preview display

How Are Power Apps Portals Licensed?

Power Apps Portals are licensed based on sufficient capacity for external usage. Portals can be shared with external users anonymously, or through a login provider such as LinkedIn and Microsoft accounts. For employee access, corporate Azure Active Directory accounts can be connected.

For authenticated users: Portals are metered per login. This requires a portal licence to have sufficient login capacity consistent to usage.

For external anonymous portal users: the licensing model is based on pages views.

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Custom Microsoft Azure Web Portals

Whilst Microsoft has various templates for Power Apps Portals, due to design needs, costs and functionality requirements, we are seeing an increasing uptake in Custom Azure Web Portals.

Should I Pick A Custom Portal?

Personalising Your Portal

Share the information that matters most to your users within a single interface. Data can be published from any entity and field on read-only basis, or enable portal users to write changes directly back to Dynamics 365 and the Common Data Service.

In addition to personal contact data, web portals can be used to publish details of active contracts, agreements, appointments, applications and projects.

Configure interactive features including community forums, and apply dynamic content for advanced personalisation that will adapt portal pages, controls and layouts for different user types.


Get Started Now

Request a call back and we'll be in touch to discuss your portal requirements:

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Microsoft Power Platform

Power Apps is part of the Power Platform, a single low-code platform that spans Dynamics 365, Office apps, Azure and standalone apps - both cloud and on-premise

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