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Microsoft Dynamics 365 Updates

The frequency of Microsoft Dynamics 365 updates can present a challenge when it comes to keeping track of all the latest features and understanding how these will benefit your organisation. On this page we’ve provided a summary of improvements from the last 5 years.

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We recommend engaging with Preact to regularly review the results you are getting from Dynamics 365 and to check that you are benefiting from the latest features.

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Dynamics 365 & Power Platform - 2022 Release Wave 1

The first major release wave of 2022 for Dynamics 365 Online and model-driven apps will be deployed to all production and non-production environments between April and September 2022.

Prior to the initial regional rollout from 2nd April, the release plans were published on 25th January. Administrators can test some of the new capabilities in a non-production environment, before these are enabled by default from April, in a early access preview from 31st January.

We have shared a summary the main announcements, including:

2021 Release Wave 2 for Dynamics 365 & Power Platform

In July 2021, Microsoft published release plans for its second major release wave of 2021 covering Dynamics 365 and the Power Platform. This is being deployed between September 2021 and March 2022.

A large focus for this release wave is integrations between Microsoft Teams and Dynamics 365, to improve efficient collaboration and reduce app switching. This includes accessing Dynamics 365 data in Teams, and Teams chats in Dynamics 365.

    Dynamics 365 & Power Platform - 2021 Release Wave 1

    Read our summary of what's new in the latest release wave:

    2020 Release Wave 2

    The current release wave began in October 2020. New features within this wave continued through until March 2021.

    Highlights included:

    • Simplified duplicate detection
    • Enhanced email experience
    • New Sales mobile app preview
    • Redesigned automation designer for Dynamics 365 Marketing
    • Timeline enhancements and configuration
    • Email template improvements
    • Global intelligent search
    • Field Service inspections
    • New Field Service mobile app

    Read our overview and see a demonstration of what's new in our recorded webinar.

    Browse product highlights and learn more about this release wave on the main Dynamics 365 site.

    2020 Release Wave 1

    Highlights include:

    • New Kanban boards for Dynamics 365 Sales
    • Licence enforcement for Team Member licences
    • Improved filtering
    • New forecasting capabilities
    • New case routing and SLA experience
    • Open related records in a modal dialog

    READ MORE

    Further detail about the latest update and Microsoft's roadmap for Dynamics 365 and the Power Platform were shared during the 2020 Business Applications Summit in May.

    Dynamics 365 & Power Platform - 2019 Release Wave 2

    On 10th June, Microsoft published release plans for its next major update to Dynamics and the the Power Platform. The 2019 Release Wave 2 rolled out between October 2019 and March 2020.

    April 2019 Release

    In January 2019, Microsoft published a preview guide for its April update to Dynamics 365 and the Power Platform.

    Dynamics 365 - October 2018 Release

    In July 2018, Microsoft released a preview guide for the next major cloud update across its Business Applications including Dynamics 365. We have shared a series of posts that focus on what's next for the D365 Customer Engagement apps:

    Microsoft has also announced the on-premise release of v9.0.2 for Dynamics 365 Customer Engagement apps in October 2018...READ MORE

    D365 - Spring 2018 Release

    In addition to the release of new Marketing and Business Central apps, Microsoft announced some important changes to the technology and platform capabilities...READ MORE

    Dynamics 365 v9.0

    Microsoft begun rolling out Dynamics 365 v9 in November 2017. This version included:

    Platform / application separation
    Redefining the platform layer and breaking apps into role-based solutions for sales, finance & operations, customer service, talent, field service and more

    Unified User Interface
    Launch of a unified interface that provides a consistent user experience across desktop, mobile, tablet and Outlook

    Refreshed Web Interface
    A refreshed version of legacy web interface was available released

    Text Wrapping
    Enable text wrapping for field labels and field values

    Multi-select fields
    A much requested improvement enables multi-select option sets to be configured for Dynamics fields.

    Security enhancements
    New controls enabling administrators to define session lengths

    Microsoft Flow / Power Automate
    Configure new Flows from within the Dynamics 365 interface

    Virtual Entities
    A new solution to connect external data with D365 that avoids customer coding and data replication

    Customer Engagement Portal
    An example of the new Unified Interface which replaces the Interactive Service Hub.

    LinkedIn integration
    Featuring a new LinkedIn connector and Lead Gen Form integration

    The release of v9 coincided with the announcements of a series of deprecated features including: service scheduling, dialogs, contract entities, standard SLAs and mail merge.