Microsoft Dynamics 365 Webinars & Demonstrations

What's New in Dynamics 365 Field Service

In this presentation, we demonstrated the latest capabilities from the 2021 Release Wave 1 and shared a selection of recent Field Service feature updates. This includes the new Microsoft Field Service app, Inspections, Resource Schedule Optimisation and updates to the Schedule Board.

Previewing Microsoft 2021 Release Wave 1 for Model-Driven Apps & Dynamics 365 Field Service

In this video we demonstrate a selection of features Microsoft have released for early access preview, as part of the 2021 Release Wave 1. These include exciting updates for Model-Driven Apps that apply to all Dynamics 365 apps, and updates for Dynamics 365 Field Service.

The Art of the Practical - How Artificial Intelligence Can Benefit Your Organisation

Discover how AI solutions can be quickly deployed using prebuilt models, and why you don't need to be a data scientist to reap the benefits. In this video, we share some examples of how artificial intelligence brings direct, bottom-line benefit today. We focus on how AI is delivering value, and how this technology is augmenting processes in Microsoft Dynamics 365 and other business applications.

We've unpacked terms such as Applied AI and Machine Learning to help you understand exactly how AI can be used to transform processes, uncover data insights and enhance service.

What's new in the 2020 Release Wave 2 for Dynamics 365

Discover what's new in the latest release wave for Dynamics 365 Online. In this presentation we demonstrate a selection of new features and improvements including Dynamics 365 Customer Voice, duplicate detection, PDF creation, timeline enhancements, knowledge articles and more.

Power BI Showcase

Microsoft Power BI is a powerful business analytics solution that enables anyone to easily visualise and analyse their data. In this presentation we demonstrated how Power BI provides actionable insights from Microsoft Dynamics 365 and other data sources to help you run your business with informed data-driven decisions.

Dynamics 365 Sales Hub

An introductory presentation demonstrating how Microsoft Dynamics 365 fits needs of selling teams. In this webinar we featured Outlook email tracking in Dynamics 365, sales insight analytics, process flows to manage leads and opportunities, quote management and working with account and contact records.

Dynamics 365 Customer Service Hub

Overview of how the Customer Service Hub for Dynamics 365 provides a unified view of service issues to help respond to requests and earn customer loyalty through smart, connected processes.

Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service is designed for businesses who undertake work at a customer’s home or premises. This can include installation, scheduled or recurring maintenance, or responding to break/fix issues. In this demonstration you'll see examples of the main processes the application supports including work orders, scheduling and despatching engineers, inventory management, and more!

Dynamics 365 Marketing and How to Personalise Experiences

A recording of our webinar sharing examples of how Dynamics 365 Marketing automates contextual, personalised messaging to increase demand. In this presentation you'll see examples of how Dynamics 365 Marketing defines audience segments and customer journeys to run personalised, targeted campaigns.

Dynamics 365 & Office 365: Better Together for Home Working

Let us guide you through how Dynamics 365 works with Office 365 apps to maintain collaboration in this time of home working. In this presentation you'll see examples of how Dynamics 365 connects with Microsoft Teams, Outlook and SharePoint to support normal operations when staff are working from home.

How Microsoft Teams works with Dynamics 365

Examples of how Microsoft Teams connects with Dynamics 365 including: linking Dynamics records to use Teams chat and collaboration features, pinning Dynamics 365 views to Teams channels and using the Dynamics 365 search bot to find information in Teams.

How Forms Pro Surveys work with Dynamics 365

Demonstrating how Forms Pro connects with Microsoft Dynamics 365 to personalise, send and report surveys.

Dynamics 365 Integrated Web Portals

Demonstrating how Dynamics 365 is helping businesses improve their service and achieve greater scale by deploying an integrated portal that is accessible 24/7 by their customers, partners and other contacts. We provide an overview of this solution including template options, user permissions and explain how end-users create / read cases, access knowledge records and write data back to Dynamics 365.

Demonstrating Universal Resource Scheduling

Discover how Microsoft Dynamics 365 helps field service teams transform their processes to increase customer satisfaction and resource productivity.

Total Expenses App

How Total Expenses helps employees and finance teams handle business expense claims more efficiently. Built on the Power Platform, Total Expenses helps save time by reducing effort to submit and process claims. Data is stored in the Common Data Service (CDS) to apply your logic for accurate capture, inbuilt reporting and quicker processing through Power Apps and Dynamics 365.

Orlo Social Customer Care for Dynamics 365

Discover how Orlo is helping organisations engage and delight social customers - building trust and value with each interaction. This presentation includes a demonstration showing how Orlo works with Dynamics 365 case management to enable fast, proactive and informed responses between social media and CRM.

Dynamics 365 Sales Insights

Microsoft's Sales Insights add-on for Dynamics 365 Sales, is a powerful AI tool that immediately boosts sales performance. In this presentation, we will walk you through the main features of Sales Insights, and the practical day-to-day usage of these elements.

Demonstrating Omnichannel for Customer Service - Chat Capabilities

Want to effectively handle all inquiries coming from your web chats? Watch our demonstration on how to use functionality such as queues, transfers and agent skill sets to ensure the right person is dealing with the customer service case.

Solution Showcase

Discover Preact's Solutions Hub - our team collects feedback and ideas from the Preact community, and releases new add-ons each month to improve experiences and add functionality to Microsoft Dynamics 365 and solutions built on the Power Platform.

Each product in our Solutions Hub is available to Preact managed service clients at no additional cost.