Microsoft Dynamics 365 Training

Whether you are new to Dynamics 365, an experienced user, or somewhere in between, we offer training to help you unlock the full capability of Dynamics and the Power Platform.

Increase Dynamics Knowledge

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Develop Dynamics user skills and increase knowledge with tutor-led training.

Maximise Dynamics 365

Maximise Dynamics 365

Unlock the full potential of Dynamics 365 by mastering more features and functions. 

eLearning Academy

eLearning Option

Access high-quality Dynamics 365 training resources through our eLearning Academy.

Why Choose Preact For Dynamics 365 Training

Preact has trained CRM users since 1993. As a Microsoft Gold accredited consultancy, you can be sure of working with a trusted partner who will quickly help you achieve better results with Dynamics 365.

If you have recently implemented Dynamics 365, or if you want to use this at greater capacity, we will help you drive adoption and do more with the product. We offer:

  • Expert product knowledge and CRM insight from Microsoft certified trainers
  • Tuition across all Dynamics 365 CRM apps
  • Bespoke tuition aligned to job roles and skill levels  
  • On-demand Dynamics training through our eLearning Academy.

Preact eLearning Academy

Our Microsoft Dynamics 365 courses at a glance

Examples of our courses, typically delivered in one or half-day sessions. Bite-sized training modules are available on-demand in our eLearning Academy. Find out more and how to access this resource.

Dynamics 365 Introduction

Learning outcomes include: how to navigate Dynamics 365, work with Dynamics in Outlook, understand relationship between account, contact and lead records, create and manage records + activities, search and find data, personalise views and work with Dynamics dashboards and charts.

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Sales User Training

Covering the main Dynamics sales functions to improve processes that will shorten sales cycles, reduce administration and improve the quality of sales forecasting. 

Learning outcomes include: Understand the Dynamics 365 record types used in sales management, how to progress leads / opportunities using guided process flows, how to qualify / disqualify leads, personalising sales views, working with quote templates and creating sales dashboards.

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Customer Service User Training

Empowering teams to improve customer service delivery and increase client retention using Dynamics 365. 

Learning outcomes include: Creating cases, how to progress cases using guided process flows, understanding case queues and automated case queuing, working with service level agreements and case escalation processes, and how to use integrated knowledge posts.

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ClickDimensions Training

An introductory session new ClickDimensions users with a further advanced training course that will cover the wider capabilities of this solution. 

Learning outcomes include: How to create email templates, scheduling emails, customising marketing views and dashboards, using ClickDimensions campaign automation for lead nurturing, managing subscriptions, using web forms, customising lead scoring and managing ClickDimensions data.

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System Administrator Training

Bespoke training to help individuals increase their administration proficiency for managing a deployment of Microsoft Dynamics 365.

Web Portal Training

Specialist tuition for managing integrated Dynamics 365 / Power Apps web portals including: setting up portal contacts, adding knowledge articles, managing cases logged through a portal and customising portal forms.

Power BI Training

Covering the basics of using Power BI to transform data, build reports and discover new insights.

Learning outcomes include: connect Power BI to data sources, manipulating data, creating charts and filters, publishing and embedding Power BI in Dynamics 365.

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New Features Training

Helping you understand and leverage the latest Dynamics 365 features and improvements. 

Bespoke Training

Bespoke courses are tailored to your unique training needs and processes. Prior to the session, we'll contact you to carry out a pre-training consultation to ensure we have a clear understanding of your objectives.

Schedule Your Training With Preact

Book a training session with Preact, you will come away feeling more confident about how to make better use of Dynamics 365, and understand the enormous benefits and efficiencies it can bring to your business. 

Our Trainers

Our consultants are seasoned experts and Microsoft accredited CRM professionals who have extensive experience of working with Dynamics. They will answer your questions, on the day or post-training through our managed service


We offer an excellent environment for training at our premises. Our office in Maidenhead is located close to the town centre with the rail station less than two miles away, providing fast access to London Paddington. Junction 8/9 of the M4 Motorway is a short drive away and provides access to the motorway network and Heathrow Airport.

Dynamics 365 Training FAQs

How much is Dynamics 365 Training?

Many of our clients schedule interactive training by using hours from their Dynamics 365 managed service subscription with Preact. Training can also be booked as a one-off session. As an example, our rate for a full day course is £895+VAT.

What Dynamics 365 training courses are available?

Tutor-led courses are available for any Dynamics 365 related topic based on knowledge level and job role. For new users, an Introduction session covers the essentials. This can be followed by role-specific tuition for sales or service users. Other options include admin training, Power BI and ClickDimensions courses, and bespoke tuition. A selection of training modules are also available in our eLearning Academy.

How is Dynamics 365 Training delivered?

At the current time our Dynamics 365 training is exclusively being delivered online due to the Coronavirus outbreak. Once offices reopen, we aim to resume delivering training at our clients premises, and from our office in Maidenhead. We also provide on-demand training through our eLearning Academy.

Request Training Quote

Request a callback now to discuss your requirements with our team and receive a quotation.

Microsoft Dynamics 365 Training Examples

Our Clients Include

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