Dynamics 365 Managed Services & Support Partner

Maximise the value of your Dynamics 365 system with access to product expertise, support, training, solutions, eLearning and more resources through our Elevate 365 Managed Service.

Elevate 365 managed service is much more than a CRM technical support contract, it’s a promise to help your organisation continuously improve performance using Microsoft Dynamics 365.

Request a call back now to discuss your support requirements and receive initial advice.

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Do more with Dynamics 365

Access Dynamics 365 support, consultancy, training, solutions and eLearning to improve processes and increase user skills.

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CRM user help

Minimise downtime with expert phone help to answer user questions about Dynamics 365 and the Microsoft Power Platform.

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Dynamics consultancy

Accelerate changes by using managed service hours and our team will quickly get to work and action user requests.

All-in-one CRM Managed Service for Dynamics 365

With an Elevate 365 subscription, Preact handles everything from user support questions, customisations, project management, technical consultancy and development work.

Phase your Dynamics 365 implementation, or take your system to the next level by configuring new features and smarter processes - and increase Dynamics 365 knowledge.

This flexible Dynamics 365 support subscription adapts to your requirements and budget. Choose how many hours you need, then allocate time by instructing our team to complete tasks that will increase the value of your CRM system.

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"I haven’t been using Dynamics long, but I just wanted to say a BIG thank you to your support team and training team – they have always responded quickly to my (many!) queries, are always polite, patient, and helpful… and have put the technical blurb into Layman’s terms!"

Sophie Hellyer, Boomerang Media

Managed Service Table of Activities

See examples of how our clients use Preact's Elevate 365 managed service to extend and improve their system, and increase Dynamics knowledge.

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What Does Elevate 365 Managed Service Include?

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Dynamics Phone Support - Quickly get answers to minimise downtime and resolve any issues with access to Microsoft Dynamics 365 / CRM phone support whenever you need assistance.

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Technical Consultancy - Enhance your system by delegating tasks to our technicians. This can include building new processes, configuring features and applying other changes that will improve performance.

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Solutions for Dynamics 365 - Add capabilities to Dynamics by deploying any packed product in our Solutions Hub at no additional cost.

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eLearning - Increase user knowledge with on-demand access to Dynamics 365 training modules featuring tutorials and guided practice sessions.

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Dynamics 365 Training - Increase user knowledge by using managed service hours to schedule bespoke training sessions.

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Engagement Calls - Schedule regular calls to review progress and discuss plans with your Technical Account Manager.*

Dynamics 365 Support for Existing Users

Already using Dynamics 365? Find out about our system take on process and how Preact will help your organisation achieve more with Microsoft Dynamics 365.

System Take On

How Elevate 365 Managed Service Works

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Select how many managed service hours are loaded into your support subscription.

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Schedule hours by instructing our team to complete tasks to improve your Dynamics system.

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Quickly make improvements to your Dynamics 365 set up by deploying add-ons from our Solutions Hub.

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Quickly onboard new team members using on-demand training in our eLearning Academy, or schedule live tutor-led sessions.

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Use phone support to quickly resolve issues and get answers to your Dynamics 365 questions.

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Receive advice from our technical account managers to make the best use of your subscription.*

Introducing Elevate 365 Managed Service

Video Transcript

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Are you looking to do more with Dynamics 365? Benefit from expert CRM help and on-demand resources to improve performanc…

Are you looking to do more with Dynamics 365? Benefit from expert CRM help and on-demand resources to improve performance throughout your organisation.

Elevate 365 is the all-inclusive managed service from Preact that covers support, technical consultancy, pre-built solutions, user training and e-learning. All accessible through a single subscription to help you grow and expand your Dynamics system.

Elevate your processes, user knowledge and business results, with access to product experts and exclusive add-on tools.

Contact Preact today and see how we will support you in making continuous improvements using Microsoft Dynamics 365.

Why Choose Preact

We believe our managed service offers unrivalled expertise and resources to maximise your investment in Microsoft Dynamics 365. Here are just some of the reasons why we believe you should consider choosing Preact as your Dynamics 365 managed service partner.

Read More about Preact

Dynamics 365 Technical Support

A quick phone call can save you countless hours of time and lost productivity.

With Elevate 365, your organisation has easy access to expert, friendly advice and Dynamics 365 product knowledge when you need it to keep your system running smoothly.

We will answer your CRM support questions, fix issues, and help you minimise downtime to gain better results with Dynamics 365.

Our Dynamics 365 technical support:

  • Unlimited usage phone & remote dial in support
  • Four service level agreement priority tiers covering all Dynamics support issues
  • Unmetered support
  • Expert Support from a multiple Microsoft Gold Partner and Inner Circle Member

Dynamics CRM Support Package Comparison

Comparing our service & support Break / Fix Support Elevate 365 - Managed Service
Help with basic Dynamics 'How to' questions
Help with operational issues
Dynamics 365 consultancy x 1 hour per 10 users / month - annualised
Schedule training x
Free access to eLearning Academy x
Named Technical Account Manager* x
Deploy products from Preact's Solutions Hub x
DocuSign Connector x 20 Envelopes per 10 users / month
Address Lookup x 250 lookups per 10 users / month

* A dedicated Technical Account Manager is available upon request subject to an agreed engagement plan

Elevate 365 Support Outcomes

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Elevate Performance

We’ll resolve any issues, provide consultancy, implement changes and provide prebuilt solutions which you can quickly deploy.

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Elevate Knowledge

We’ll provide training and give your team access to eLearning modules, so everyone can learn more, and do more with Dynamics 365.

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Elevate Processes

Our technical consultants will help you connect your data and implement workflows that will increase your operational efficiency.

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Elevate Insights

We’ll enable you to get closer to the metrics that matter most to you and uncover transformational insights from your data.

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Elevate Results

Helping you continuously improve bottom line results through Microsoft Dynamics 365 and the Power Platform.

Elevate 365 Managed Service Guide

Find out more about how to maximise the value of your Dynamics system with Preact's Managed Service

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Our Clients Include

What our clients say...

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Dynamics 365 Technical Support & Managed Services FAQs

What is the Elevate 365 managed service?

An Elevate 365 managed service subscription provides organisations with access to multiple resources that minimise downtime, increase Dynamics 365 user knowledge, reduce deployment costs and support organisations in making continuous improvements to their system.

Managed service hours can be allocated for any Dynamics-related activity that is fulfilled by our team. This includes scheduling work to implement user requests, provide training, make customisations and configure additional modules.

Additional resources include access to our on-demand Dynamics 365 eLearning Academy, deploying any products from our Solutions Hub at no additional cost, this includes our Sales Accelerator to complete a quick deployment of Dynamics 365 Sales.

What does Dynamics 365 support cover?

Break / fix support is included as part of our Elevate 365 managed service. This provides help to resolve Dynamics 365 issues and answer basic 'how to' user questions. Support for a selection of connected solutions are also covered including ClickDimensions, Power Automate and Power BI.

How much is Elevate 365 managed service?

The price of a managed service agreement is set by how many hours are loaded in. This will define the number of hours available for nominated users to allocate. For example, an agreement for 3 hours per month will enable an organisation to schedule activities during the term for up to a cumulative total of 36 hours. Contact us for a quote.

Contact Us

Discuss your support requirements today and receive a personalised quote. Request a call back now, and we will follow up:

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