Microsoft Dynamics 365 Managed Services and Support Partner
Make continuous improvements to Dynamics 365 with product insight, technical consultancy, support and training from a managed service provider.
Do more with Dynamics
Use our managed service to improve your business processes and increase user skills.
CRM help when you need it
Minimise downtime with expert phone help to answer your Dynamics 365 questions.
Accelerate changes by using service hours and our team will quickly action user requests.
How to Improve Dynamics 365 with a Managed Service
See examples of how our clients use their manage service to extend and improve their system, and increase Dynamics 365 expertise.Download Now
Dynamics 365 Managed Services Partner
With a single managed service subscription, Preact handles everything from user support questions, change requests, project management, technical consultancy and development work as your dedicated CRM partner.
Phase your implementation, or take your system to the next level by configuring new features and smarter processes - and increase your in-house Dynamics 365 knowledge.
This bespoke service adapts to your requirements and budget. Choose how many hours you need, then allocate time by instructing our team to complete tasks that will increase the value of your system.
Preact's managed service is only subject to a three-month notice period, so unlike many CRM support providers we won't ask your organisation to commit to an annual agreement.
What Does Managed Service Include?
Quickly get answers and resolve any issues with Dynamics 365 / CRM phone help.
Delegate tasks for our technicians to apply changes and make continued improvements to your Dynamics system.
On-demand access to Dynamics 365 training modules featuring tutorials and practice sessions led by our trainers.
Use managed service hours to increase Dynamics 365 skills by scheduling bespoke training sessions.
Quickly deploy Dynamics 365 Sales for less than you think by using our base build Sales Accelerator.
Deploy packaged solutions from our Catalogue at no additional cost including our DocuSign Connector.
Schedule regular calls to review progress and discuss plans with your Technical Account Manager*.
Already using Dynamics 365?
Find out about our take on process and how Preact will help you do more with Dynamics 365.
How CRM Managed Service Works
- Select how many managed service hours are loaded into your subscription.
- Schedule hours by instructing our team to complete tasks to improve your Dynamics system.
- Deploy add-ons from our Solutions Catalogue to your Dynamics users at no additional cost.
- Quickly onboard new team members using on-demand training in our eLearning Academy, or schedule bespoke tutor-led sessions.
- Use phone support to quickly resolve issues and get answers to your Dynamics 365 questions.
- Receive advice from our technical account managers to make the best use of your service hours.*
Dynamics 365 Support Help
Preact actively supports more than 10,000 Dynamics users, a quick phone call can save you countless hours of time and lost productivity.
Our break-fix support for Dynamics 365 includes:
- Unlimited usage phone & remote dial in support
- Expert Support from a 6 x Microsoft Gold Partner and Inner Circle Member
- 4-Hour Service Level Agreement response for all Dynamics support issues
- Unmetered support
With Preact support, your organisation has easy access to expert, friendly advice and Dynamics product knowledge when you need it to keep your system running smoothly. We will answer your support questions, fix issues, and help you minimise downtime to gain better results with Dynamics 365.
CRM Suppport Comparison
|Comparing our service & support||Break / Fix Support||Managed
|Help with basic Dynamics 'How to' questions||✓||✓|
|Help with operational issues||✓||✓|
|Dynamics 365 consultancy||x||1 hour per 10 users / month - annualised|
|Free access to eLearning Academy||x||✓|
|Named Technical Account Manager*||x||✓|
|Deploy products from Preact's Solutions Catalogue||x||✓|
|DocuSign Connector||x||20 Envelopes per 10 users / month|
|Loqate Connector||x||250 lookups per 10 users / month|
Request a call back to arrange a Dynamics 365 managed service quote today
* available upon request subject to an agreed engagement plan
Client Case Studies
Barcode Scanning Technology
Outcomes included - faster resolution of support issues, clearer understanding of channel opportunities and greater confidence in sales data to identify trends.
Case Study >
Outcomes included - connected business processes helped the company to expand despite market turbulence, improved service delivery through integrated web portal and proactive maintenance.
Case Study >
Dynamics 365 Managed Services & CRM Support FAQs
What is a managed service for Dynamics 365?
This subscription provides organisations with access to multiple resources that minimise downtime, increase Dynamics knowledge, reduce deployment costs and support organisations in making continuous improvements to their system. Managed service hours can be allocated for any Dynamics-related activity that is fulfilled by our team. This includes scheduling work to implement user change requests, arrange training, make customisations and configure additional modules. Additional resources include access to our on-demand Dynamics 365 eLearning Academy, deployment of products from our Solutions Catalogue at no additional cost, including our Sales Accelerator to complete a quick deployment of Dynamics 365 Sales.
What does Dynamics 365 support cover?
Break / fix support is included as part of Preact's managed service. This provides help to resolve Dynamics 365 issues and answer basic 'how to' user questions. Support for a selection of connected solutions are also covered including ClickDimensions, Power Automate and Power BI.
How much is Dynamics 365 managed service?
The price of a managed service agreement is set by how many hours are loaded in. This will define the number of hours available for nominated users to allocate. For example, an agreement for 3 hours per month will enable an organisation to schedule activities during the term for up to a cumulative total of 36 hours. Contact us for a quote.
Receive Your CRM Support Quote Today
Our Clients Include:
Compared to our previous supplier, Preact has been far more responsive and demonstrated a ‘can-do’ approach. Our discussions are always consultative which has helped us understand just how much is possible in Microsoft Dynamics 365.
- Source Telecom
- Laura Fowler, Business Account Manager
We have high standards and it is to the credit of their team that we are satisfied. Preact work in professional manner but with flexibility and we don't find them to be corporate which is big attraction for us. They are always honest in their discussions with us and we’ve seen the value of their agile approach.
- STIHL GB
- Jamie Eyton-Jones, IT Analyst
The support we’ve received from Preact has been a success story and we've reaped te rehwards of their help. We recognise that our system will never be finished as we’ll continually look to make changes. Our managed service has been great as it enables us to bank Dynamics hours each month. This means when we have a new requirement we don't have to worry about paying a bill - we can just allocate the hours we've accrued.
- BeBa Energy
- Darren Oliver, Technical Director
Preact's managed service has proved very useful by quickly carrying out tweaks and other developments. These have made incremental improvements to our system and I've found their team very responsive to our requirements.
- Oxford Gene Technology
- Timonthy Sowa, Digital Marketing Manager
I’ve been delighted at the speed that Preact has been able to answer our questions and the outcomes that we’ve achieved in Dynamics 365. The changes that Preact has already implemented and the other developments that are planned are helping put our company in an excellent position for growth.
- Socket Mobile
- Anna Buckman, Global Sales Systems Manager