Elevate 365, our managed service is more than just a technical support contract for your CRM system. It's a unique promise to continuously enhance your business performance through Microsoft Dynamics and the Microsoft Power Platform.
Book a call with us today to discuss how we can help meet your Dynamics 365 support requirements.
Want to gain more value from Dynamics 365?
Get Microsoft Dynamics 365 support, consultancy, training and more to improve your system and knowledge.
Minimise Dynamics 365 Downtime
Use our Microsoft D365 support helpdesk to resolve issues and answer user questions quickly.
Looking to make quicker changes to CRM?
Accelerate system changes by using managed service consultancy hours.
Microsoft Dynamics 365 Managed Services
With an Elevate 365 subscription, our team will take care of every aspect of your Dynamics 365 system.
For example, use inclusive managed service hours to phase your CRM implementation, configure new features and streamline processes for greater efficiency. Choose the number of hours you need, then delegate tasks to our team that will enhance the value of your CRM system.
What does Elevate 365 Managed Service include?
Helpdesk Support - Quickly resolve Dynamics 365 issues and receive expert help across the Microsoft platform, including Power BI and Power Automate.
Technical Consultancy - Delegate tasks to our technicians to build processes and configure features to improve and expand your Dynamics system.
Packaged Solutions - Easily add capabilities by deploying any product in our Solutions Hub at no additional cost.
eLearning - Increase user knowledge with on-demand access to Dynamics 365 eLearning modules.
Training - Learn more and accelerate the Dynamics knowledge transfer by scheduling bespoke tutor-led training sessions.
Engagement Calls - Review progress and discuss plans with your named consultant.
Why Choose Us As Your Dynamics 365 Managed Service Provider
At Preact, now part of ANS, we take pride in offering an unrivalled level of expertise and resources to help you maximise your investment in Microsoft Dynamics. Here are just a few reasons why we believe you should choose us as your Dynamics 365 managed service partner.
Proven Support Partner
Read CRM case studies for examples of the results our clients have achieved.
We've specialised in implementing and supporting CRM solutions since 1993.
Broad Microsoft Expertise
Our experts cover Dynamics 365, Power Platform & Azure Cognitive Services.
Part of ANS
Access a broad range of cloud services to help your business grow and scale.
Microsoft Gold Partner
Investment in our team means that we hold multiple certifications.
Inner Circle Partner
Microsoft has named Preact in its top 1% of partners since 2018.
Our managed service can be used to complete an initial Dynamics deployment.
Use insights from our team to continuously elevate CRM performance.
Deploy any of our packaged solutions at no additional cost.
Receive free access to our eLearning platform.
We are proud to support..
What our clients say...
“From our initial sales engagement, we found Preact’s team very approachable. It was refreshing to see that they wanted to teach us how to do a lot of things ourselves rather than spending time writing specifications and pricing up requirements. This allowed us to quickly become more self-sufficient”
- Together Trust
- Trevor Kerr, Head of Digital
“We’ve gained immense value from our relationship with Preact. They’ve invested time to get to know our business, what we do and how we work.”
- Burgess Yachts
- Karen Mendoza, Head of CRM
"I’ve been delighted at the speed that Preact has been able to answer our questions and the outcomes that we’ve achieved in Dynamics 365. The changes that Preact has already implemented and the other developments that are planned are helping put our company in an excellent position for growth."
- Socket Mobile
- Anna Buckman, Global Sales Systems Manager
"Compared to our previous supplier, Preact has been far more responsive and demonstrated a ‘can-do’ approach. Our discussions are always consultative which has helped us understand just how much is possible in Microsoft Dynamics 365."
- Source Telecom
- Laura Fowler, Business Account Manager
"I just want to share my appreciation for Preact's wonderful Support team, who are always ready to help and have excellent knowledge about Dynamics 365. Could not fault them at all!"
- Dart Valley Systems
- Joanne Court, CRM Administrator
"We have good relationships with Preact’s team who know our account and understand our needs which saves a lot of time. Everyone we speak to is personable and I appreciate the upfront nature of these interactions, especially when communicating what the system can and can’t do."
- Future Fit Training
- Dave Hanley, Head of Commercial
"Preact's managed service has proved very useful by quickly carrying out tweaks and other developments. These have made incremental improvements to our system and I've found their team very responsive to our requirements."
- Oxford Gene Technology
- Timonthy Sowa, Digital Marketing Manager
"The support we’ve received from Preact has been a success story and we've reaped the rewards of their help. We recognise that our system will never be finished as we’ll continually look to make changes. Our managed service has been great as it enables us to bank Dynamics hours each month. This means when we have a new requirement we don't have to worry about paying a bill - we can just allocate the hours we've accrued."
- BeBa Energy
- Darren Oliver, Technical Director
"From our first meeting, we were excited by Preact's vision of how Dynamics could work for us. We chose Preact because we saw they offered the flexibility we needed to get started with Dynamics 365 and I have been impressed with their approach. This has included a valuable contribution of recommendations and ideas from their project manager which has helped us make a positive start."
- Pioneer DJ
- Justin Porter, Finance and Operations General Manager
"I have been impressed by the commitment of Preact's project leaders to understand our processes which are diverse and complex. Through their recommendations and insights we are implementing solutions that will help us increase stakeholder satisfaction."
- World Energy Council
- Barry Kermisch, Senior Director, Digital & Platforms
Introducing Elevate 365 Managed Service
Are you looking to do more with Dynamics 365? Benefit from expert CRM help and on-demand resources to improve performanc…
Are you looking to do more with Dynamics 365? Benefit from expert CRM help and on-demand resources to improve performance throughout your organisation.
Elevate 365 is the all-inclusive managed service from Preact that covers support, technical consultancy, pre-built solutions, user training and e-learning. All accessible through a single subscription to help you grow and expand your Dynamics system.
Elevate your processes, user knowledge and business results, with access to product experts and exclusive add-on tools.
Contact Preact today and see how we will support you in making continuous improvements using Microsoft Dynamics 365.
Dynamics 365 Technical Support & Managed Services FAQs
Dynamics 365 support is available through Preact's Elevate 365 managed service subscription. Our managed support for Microsoft Dynamics provides organisations with access to many resources. These minimise downtime and increase user knowledge. They also reduce deployment costs and make continuous improvements to your system.
Allocate managed service hours for any Dynamics 365-related activity fulfilled by our team. E.g scheduling work, providing training, making customisations and configuring more modules.
You also get access to our on-demand Dynamics 365 eLearning Academy, deploying products from our Solutions Hub at no extra cost.
Break/fix support is included in our Microsoft Dynamics support service. This provides help to resolve Dynamics 365 issues and answer basic 'how to' user questions. Our Microsoft Dynamics 365 managed services support a range of connected solutions. These include ClickDimensions, Power Automate and Power BI. Get in touch to find out more about how our service can help you get the most out of your system.
Our managed service offers continuous support for improving your Dynamics system. In addition to user support, we provide CRM consultancy and training services. Here are some examples of how we can help you:
- Onboarding new CRM users: Our training sessions and eLearning modules help new employees quickly master the basics and gain confidence using Dynamics applications.
- Adding functionality: We deploy packaged solutions, such as DocuSign, Address Lookup, and Record Tagging, to extend Dynamics 365's capabilities. We can also automate workflows to improve consistency and efficiency.
- Greater data insights: We develop charts and dashboards that enable users to quickly check key metrics, allowing for informed decisions to be made faster.
- Insight and advice: Our technical account managers schedule monthly engagement calls to review progress, discuss requirements, propose solutions, and share advice based on a solid understanding of your system's configuration and usage.
- Implementing system changes: We create forms, adjust fields, update processing rules, and build templates to improve your system's performance.
- Increasing user knowledge: Our online courses, free webinars, and consultant-led sessions provide on-demand access to expert knowledge.
- Delivering the next project phase: We can help you implement a connected self-service portal, replace a spreadsheet, deploy an additional Dynamics 365 app, or build a new integration.
- Licensing checks: We ensure that everyone in your organisation has the correct Dynamics licence, avoiding overpayment for unneeded capabilities and ensuring compliance with Microsoft licensing terms.
- Storage optimisation: We identify ways to minimise cloud storage costs.
These are just a few examples of how Elevate 365 can help you get more value from Microsoft Dynamics.
Use the form below to send us a callback request or phone us now to speak to one of our experts about your requirements.