Dynamics 365 Managed Services & Support Partner
Maximise the value of your Dynamics 365 system with access to product expertise, support, training, prebuilt solutions, eLearning and more resources through our Elevate 365 Managed Service.
Our Elevate 365 managed service is much more than a support contract, it’s a promise to help your organisation continuously improve performance using Microsoft Dynamics 365.
Do more with Dynamics
Access support, consultancy, training, solutions and eLearning to improve processes and increase user skills.
CRM user help
Minimise downtime with expert phone help to answer user questions about Dynamics 365.
Accelerate changes by using service hours and our team will quickly get to work and action user requests.
All Inclusive Managed Service for Dynamics 365
With an Elevate 365 subscription, Preact handles everything from user support questions, customisations, project management, technical consultancy and development work.
Phase your implementation, or take your system to the next level by configuring new features and smarter processes - and increase Dynamics 365 knowledge.
This flexible subscription adapts to your requirements and budget. Choose how many hours you need, then allocate time by instructing our team to complete tasks that will increase the value of your system.
What Does Managed Service Include?
Phone Support - Quickly get answers to minimise downtime and resolve any issues with access to Microsoft Dynamics 365 / CRM phone support whenever you need assistance.
Consultancy - Enhance your system by delegating tasks to our technicians. This can include building new processes, configuring features and applying other changes that will improve performance.
Solutions - Add capabilities to Dynamics by deploying any packed product in our Solutions Hub at no additional cost.
eLearning - Increase user knowledge with on-demand access to Dynamics 365 training modules featuring tutorials and guided practice sessions.
Training - Increase Dynamics 365 skills by using managed service hours to schedule bespoke training sessions.
Engagement Calls - Schedule regular calls to review progress and discuss plans with your Technical Account Manager.*
How Elevate 365 Managed Service Works
Select how many managed service hours are loaded into your subscription.
Schedule hours by instructing our team to complete tasks to improve your Dynamics system.
Quickly make improvements by deploying add-ons from our Solutions Hub.
Quickly onboard new team members using on-demand training in our eLearning Academy, or schedule live tutor-led sessions.
Use phone support to quickly resolve issues and get answers to your Dynamics 365 questions.
Receive advice from our technical account managers to make the best use of your subscription.*
Why Choose Preact
We believe our managed service offers unrivalled expertise and resources to maximise your investment in Microsoft Dynamics 365. Here are just some of the reasons why we believe you should consider choosing Preact as your managed service partner.
Join our Community
We are trusted by over 10,000 users of Dynamics to support their systems
No Annual Commitment
Our managed service won't tie your business to 12-month contract
SMB & CRM Specialist
Preact has specialised in implementing & supporting CRM solutions since 1993
Microsoft Gold Partner
Investment in our team means that Preact holds multiple certifications
Inner Circle Partner
Microsoft has named Preact in its top 1% of partners since 2018
Use our managed service to complete your initial deployment of Dynamics 365
Broad Microsoft Expertise
We have experts covering Dynamics, Power Platform & Azure Cognitive Services
Use insights from our team to continuously elevate performance
Deploy any of our packaged solutions at no additional cost
Our managed service clients also receive free access to our eLearning Academy
Review our case studies to see examples of the results we help our clients achieve
Dynamics 365 Support Help
A quick phone call can save you countless hours of time and lost productivity.
With Elevate 365, your organisation has easy access to expert, friendly advice and Dynamics product knowledge when you need it to keep your system running smoothly.
We will answer your support questions, fix issues, and help you minimise downtime to gain better results with Dynamics 365.
Our technical support for Dynamics 365 includes:
- Unlimited usage phone & remote dial in support
- Four service level agreement priority tiers covering all Dynamics support issues
- Unmetered support
- Expert Support from a multiple Microsoft Gold Partner and Inner Circle Member
CRM Support Comparison
|Comparing our service & support||Break / Fix Support||Elevate 365 - Managed Service|
|Help with basic Dynamics 'How to' questions||✓||✓|
|Help with operational issues||✓||✓|
|Dynamics 365 consultancy||x||1 hour per 10 users / month - annualised|
|Free access to eLearning Academy||x||✓|
|Named Technical Account Manager*||x||✓|
|Deploy products from Preact's Solutions Hub||x||✓|
|DocuSign Connector||x||20 Envelopes per 10 users / month|
|Address Lookup||x||250 lookups per 10 users / month|
Elevate 365 Outcomes
We’ll resolve any issues, provide consultancy, implement changes and provide prebuilt solutions which you can quickly deploy.
We’ll provide training and give your team access to eLearning modules, so everyone can learn more, and do more with Dynamics 365.
Our technical consultants will help you connect your data and implement workflows that will increase your operational efficiency.
We’ll enable you to get closer to the metrics that matter most to you and uncover transformational insights from your data.
Helping you continuously improve bottom line results through Microsoft Dynamics 365 and the Power Platform.
Client Case Studies
Barcode Scanning Technology
Outcomes included - faster resolution of support issues, clearer understanding of channel opportunities and greater confidence in sales data to identify trends.
Outcomes included - connected business processes helped the company to expand despite market turbulence, improved service delivery through integrated web portal and proactive maintenance.
Age UK Islington
Outcomes included - paperless processing, reduced cost to onboard volunteers, data driven insights to optimise community services and more responsive service delivery.
Dynamics 365 Managed Services FAQs
What is the Elevate 365 managed service?
An Elevate 365 managed service subscription provides organisations with access to multiple resources that minimise downtime, increase Dynamics 365 user knowledge, reduce deployment costs and support organisations in making continuous improvements to their system.
Managed service hours can be allocated for any Dynamics-related activity that is fulfilled by our team. This includes scheduling work to implement user requests, provide training, make customisations and configure additional modules.
Additional resources include access to our on-demand Dynamics 365 eLearning Academy, deploying any products from our Solutions Hub at no additional cost, this includes our Sales Accelerator to complete a quick deployment of Dynamics 365 Sales.
What does Dynamics 365 support cover?
Break / fix support is included as part of our Elevate 365 managed service. This provides help to resolve Dynamics 365 issues and answer basic 'how to' user questions. Support for a selection of connected solutions are also covered including ClickDimensions, Power Automate and Power BI.
How much is Elevate 365 managed service?
The price of a managed service agreement is set by how many hours are loaded in. This will define the number of hours available for nominated users to allocate. For example, an agreement for 3 hours per month will enable an organisation to schedule activities during the term for up to a cumulative total of 36 hours. Contact us for a quote.
Our Clients Include
What our clients say...
I’ve been delighted at the speed that Preact has been able to answer our questions and the outcomes that we’ve achieved in Dynamics 365. The changes that Preact has already implemented and the other developments that are planned are helping put our company in an excellent position for growth.
- Socket Mobile
- Anna Buckman, Global Sales Systems Manager
Compared to our previous supplier, Preact has been far more responsive and demonstrated a ‘can-do’ approach. Our discussions are always consultative which has helped us understand just how much is possible in Microsoft Dynamics 365.
- Source Telecom
- Laura Fowler, Business Account Manager
We have good relationships with Preact’s team who know our account and understand our needs which saves a lot of time. Everyone we speak to is personable and I appreciate the upfront nature of these interactions, especially when communicating what the system can and can’t do.
- Future Fit Training
- Dave Hanley, Head of Commercial
Preact's managed service has proved very useful by quickly carrying out tweaks and other developments. These have made incremental improvements to our system and I've found their team very responsive to our requirements.
- Oxford Gene Technology
- Timonthy Sowa, Digital Marketing Manager
The support we’ve received from Preact has been a success story and we've reaped te rehwards of their help. We recognise that our system will never be finished as we’ll continually look to make changes. Our managed service has been great as it enables us to bank Dynamics hours each month. This means when we have a new requirement we don't have to worry about paying a bill - we can just allocate the hours we've accrued.
- BeBa Energy
- Darren Oliver, Technical Director
We have high standards and it is to the credit of their team that we are satisfied. Preact work in professional manner but with flexibility and we don't find them to be corporate which is big attraction for us. They are always honest in their discussions with us and we’ve seen the value of their agile approach.
- STIHL GB
- Jamie Eyton-Jones, IT Analyst
Preact has supported us through a very ambitious development of Dynamics, from which we've seen real success and greater adoption.
- Virtual College
- Helen Alexander, Dynamics Product Owner
From our first meeting, we were excited by Preact's vision of how Dynamics could work for us. We chose Preact because we saw they offered the flexibility we needed to get started with Dynamics 365 and I have been impressed with their approach. This has included a valuable contribution of recommendations and ideas from their project manager which has helped us make a positive start.
- Pioneer DJ
- Justin Porter, Finance and Operations General Manager
I have been impressed by the commitment of Preact's project leaders to understand our processes which are diverse and complex. Through their recommendations and insights we are implementing solutions that will help us increase stakeholder satisfaction.
- World Energy Council
- Barry Kermisch, Senior Director, Digital & Platforms
Discuss your support requirements today and receive a personalised quote. Request a call back now, and we will follow up: