Microsoft Dynamics 365 / CRM Support Partner
Helping you make continual improvements to your Dynamics 365 system with expert insight, technical help and training.
Do more with Dynamics
Are you getting the most from Dynamics 365?
Use a managed service subscription to improve your business processes and increase user skills.
Help when you need it
Worried about wasting time looking for Dynamics answers?
Minimise downtime and increase your Dynamics expertise with phone help and regular engagement calls.
Increase user engagement
Waiting too long for system customisations?
Get things done quicker by using service hours so our team can action your user change requests in Dynamics 365.
180+ Ways To Improve Dynamics 365 with a Managed Service
See examples of how our clients use their manage service hours to extend and customise Dynamics 365, and learn new user skills.Download Now
Receive Your Support Quote Today
Managed Service Partner
With a managed service subscription, Preact handles everything from help desk requests, user training, change requests, project management, technical consultancy and development work as your dedicated support partner.
Phase your deployment, or take your system to the next level by configuring new features and smarter processes - and increase user skills with complimentary training.
This bespoke Dynamics support service adapts to your requirements and budget. Simply choose how many hours you need, then allocate time by instructing our team to complete tasks that will extend the value of your Dynamics 365 system.
Reach successful business outcomes using Dynamics 365 with a support partner service that includes:
- Break / Fix Support - phone and remote dial-in help with Dynamics 365 / CRM.
- Dynamics Hours - delegate tasks to our technicians for any Dynamics related requirements. This can include configuring features, implementing new processes and customising your system.
- Free Training Hours - to on-board new users and help everyone get the best results with Dynamics...READ MORE
Already using Dynamics 365?
Find out about our CRM rescue and system take on processes.
Break / Fix Dynamics 365 Support
Speak to a Dynamics technician when you need help to have your questions answered and resolve CRM issues.
With 25 years of supporting CRM users we have encountered most issues and a quick phone call will save you countless hours of time and lost productivity.
Our break-fix only package for Dynamics 365 includes:
- Unlimited usage phone & remote dial in support
- Expert Support from a Microsoft CRM & Cloud Business Applications Gold Partner
- 4 Hour Service Level Agreement response for all Dynamics support issues
- Unmetered support across all recent cloud and on-premise versions
Whether your system was implemented by Preact, or another party, you'll have easy access to expert advice and Dynamics product knowledge to keep your system running smoothly.
We’ll answer your support questions, fix issues, help you to avoid downtime and gain better results with Dynamics 365 / CRM.
Comparing Our Dynamics Support Plans
|Comparing our Dynamics support plans||
Break / Fix
* RECOMMENDED *
|Help with basic Dynamics 'How to' questions||✓||✓|
|Help with operational issues||✓||✓|
|Schedule inclusive consultancy hours for new CRM tasks||x||✓|
|Schedule free training hours to accelerate CRM results||x||✓|
|Named Technical Account Manager*||x||✓|
Request a call back to arrange a Dynamics 365 managed service quote today
* available upon request subject to an agreed engagement plan
Managed Service Case Studies
Barcode Scanning Technology
Outcomes included - faster resolution of support issues, improved user experience by migrating to unified interface, clearer understanding of channel opportunities and greater confidence in sales data to identify trends.
Sign Language Interpretation
Outcomes included - connected processes enabling Clarion to increase the capacity of its supported students within 12 months and improved the organisation's cash flow by reducing invoice settlement time.
Oxford Gene Technology
Molecular Genetics Research
Outcomes included - better handling of sales processes across OGT's business units and clearer visibility of client interactions across multiple touch points including sales, marketing and service.
Our Clients Include:
Compared to our previous supplier, Preact has been far more responsive and demonstrated a ‘can-do’ approach. Our discussions are always consultative which has helped us understand just how much is possible in Microsoft Dynamics 365.
- Source Telecom
- Laura Fowler, Business Account Manager
We have high standards and it is to the credit of their team that we are satisfied. Preact work in professional manner but with flexibility and we don't find them to be corporate which is big attraction for us. They are always honest in their discussions with us and we’ve seen the value of their agile approach.
- STIHL GB
- Jamie Eyton-Jones, IT Analyst
The support we’ve received from Preact has been a success story and we've reaped te rehwards of their help. We recognise that our system will never be finished as we’ll continually look to make changes. Our managed service has been great as it enables us to bank Dynamics hours each month. This means when we have a new requirement we don't have to worry about paying a bill - we can just allocate the hours we've accrued.
- BeBa Energy
- Darren Oliver, Technical Director
Preact's managed service has proved very useful by quickly carrying out tweaks and other developments. These have made incremental improvements to our system and I've found their team very responsive to our requirements.
- Oxford Gene Technology
- Timonthy Sowa, Digital Marketing Manager
I’ve been delighted at the speed that Preact has been able to answer our questions and the outcomes that we’ve achieved in Dynamics 365. The changes that Preact has already implemented and the other developments that are planned are helping put our company in an excellent position for growth.
- Socket Mobile
- Anna Buckman, Global Sales Systems Manager