Dynamics 365 Managed Services & Support Partner

Elevate 365 - Preact Managed Service

Maximise the value of your Dynamics 365 system with access to product expertise, support, training, prebuilt solutions, eLearning and more resources through our Elevate 365 Managed Service.

Our Elevate 365 managed service is much more than a support contract, it’s a promise to help your organisation continuously improve performance using Microsoft Dynamics 365.

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Do more with Dynamics

Access support, consultancy, training, solutions and eLearning to improve processes and increase user skills.

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CRM user help

Minimise downtime with expert phone help to answer user questions about Dynamics 365.

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Dynamics consultancy

Accelerate changes by using service hours and our team will quickly get to work and action user requests.

All Inclusive Managed Service for Dynamics 365

With an Elevate 365 subscription, Preact handles everything from user support questions, customisations, project management, technical consultancy and development work.

Phase your implementation, or take your system to the next level by configuring new features and smarter processes - and increase Dynamics 365 knowledge.

This flexible subscription adapts to your requirements and budget. Choose how many hours you need, then allocate time by instructing our team to complete tasks that will increase the value of your system.

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Managed Service Table of Activities

See examples of how our clients use Preact's Elevate 365 managed service to extend and improve their system, and increase Dynamics knowledge.


What Does Managed Service Include?


Phone Support - Quickly get answers to minimise downtime and resolve any issues with access to Microsoft Dynamics 365 / CRM phone support whenever you need assistance.

Managed Services and support partner Consultancy

Consultancy - Enhance your system by delegating tasks to our technicians. This can include building new processes, configuring features and applying other changes that will improve performance.

About us Solutions Catalogue

Solutions - Add capabilities to Dynamics by deploying any packed product in our Solutions Hub at no additional cost.


eLearning - Increase user knowledge with on-demand access to Dynamics 365 training modules featuring tutorials and guided practice sessions.


Training - Increase Dynamics 365 skills by using managed service hours to schedule bespoke training sessions.


Engagement Calls - Schedule regular calls to review progress and discuss plans with your Technical Account Manager.*

Already using Dynamics 365?

Find out about our system take on process and how Preact will help your organisation achieve more with Microsoft Dynamics 365.

System Take On

How Elevate 365 Managed Service Works

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Select how many managed service hours are loaded into your subscription.

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Schedule hours by instructing our team to complete tasks to improve your Dynamics system.

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Quickly make improvements by deploying add-ons from our Solutions Hub.

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Quickly onboard new team members using on-demand training in our eLearning Academy, or schedule live tutor-led sessions.

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Use phone support to quickly resolve issues and get answers to your Dynamics 365 questions.

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Receive advice from our technical account managers to make the best use of your subscription.*

Why Choose Preact

We believe our managed service offers unrivalled expertise and resources to maximise your investment in Microsoft Dynamics 365. Here are just some of the reasons why we believe you should consider choosing Preact as your managed service partner.

Dynamics 365 Support Help

A quick phone call can save you countless hours of time and lost productivity.

With Elevate 365, your organisation has easy access to expert, friendly advice and Dynamics product knowledge when you need it to keep your system running smoothly.

We will answer your support questions, fix issues, and help you minimise downtime to gain better results with Dynamics 365.

Our technical support for Dynamics 365 includes:

  • Unlimited usage phone & remote dial in support
  • Four service level agreement priority tiers covering all Dynamics support issues
  • Unmetered support
  • Expert Support from a multiple Microsoft Gold Partner and Inner Circle Member

CRM Support Comparison

Comparing our service & support Break / Fix Support Elevate 365 - Managed Service
Help with basic Dynamics 'How to' questions
Help with operational issues
Dynamics 365 consultancy x 1 hour per 10 users / month - annualised
Schedule training x
Free access to eLearning Academy x
Named Technical Account Manager* x
Deploy products from Preact's Solutions Hub x
DocuSign Connector x 20 Envelopes per 10 users / month
Address Lookup x 250 lookups per 10 users / month

* A dedicated Technical Account Manager is available upon request subject to an agreed engagement plan

Elevate 365 Outcomes

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Elevate Performance

We’ll resolve any issues, provide consultancy, implement changes and provide prebuilt solutions which you can quickly deploy.

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Elevate Knowledge

We’ll provide training and give your team access to eLearning modules, so everyone can learn more, and do more with Dynamics 365.

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Elevate Processes

Our technical consultants will help you connect your data and implement workflows that will increase your operational efficiency.

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Elevate Insights

We’ll enable you to get closer to the metrics that matter most to you and uncover transformational insights from your data.

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Elevate Results

Helping you continuously improve bottom line results through Microsoft Dynamics 365 and the Power Platform.

Dynamics 365 Managed Services FAQs

What is the Elevate 365 managed service?

An Elevate 365 managed service subscription provides organisations with access to multiple resources that minimise downtime, increase Dynamics 365 user knowledge, reduce deployment costs and support organisations in making continuous improvements to their system.

Managed service hours can be allocated for any Dynamics-related activity that is fulfilled by our team. This includes scheduling work to implement user requests, provide training, make customisations and configure additional modules.

Additional resources include access to our on-demand Dynamics 365 eLearning Academy, deploying any products from our Solutions Hub at no additional cost, this includes our Sales Accelerator to complete a quick deployment of Dynamics 365 Sales.

What does Dynamics 365 support cover?

Break / fix support is included as part of our Elevate 365 managed service. This provides help to resolve Dynamics 365 issues and answer basic 'how to' user questions. Support for a selection of connected solutions are also covered including ClickDimensions, Power Automate and Power BI.

How much is Elevate 365 managed service?

The price of a managed service agreement is set by how many hours are loaded in. This will define the number of hours available for nominated users to allocate. For example, an agreement for 3 hours per month will enable an organisation to schedule activities during the term for up to a cumulative total of 36 hours. Contact us for a quote.

Our Clients Include

What our clients say...

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Elevate 365 Managed Service Guide

Find out more about how to maximise the value of your Dynamics system with Preact's Managed Service

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