Dynamics 365 Managed Services & Support Partner
Maximise the value of your Dynamics 365 CRM system with access to product expertise, Dynamics 365 support, training and more resources.
Our Dynamics 365 managed service plan, Elevate 365, is much more than a CRM technical support contract. It is a promise to help your organisation continuously improve performance using Microsoft Dynamics 365.
Request a call back now to discuss your Dynamics 365 support requirements and receive initial advice.
Want to gain more value from Dynamics 365?
Access Dynamics 365 support, consultancy, training and products to grow your system, improve processes and increase knowledge.
Minimise Dynamics 365 Downtime
Use Dynamics 365 helpdesk support to quickly resolve issues and answer user questions about Dynamics and the Microsoft Power Platform.
Looking to make quicker changes to CRM?
Accelerate system changes by using managed service hours and our team will get to work and action user requests.
All-in-one CRM Managed Service for Dynamics 365
With an Elevate 365 subscription, Preact will handle every aspect of your Dynamics 365 system from user support, training, customisations, technical consultancy to development work.
Phase your Dynamics 365 CRM implementation, or take your system to the next level by configuring new features and smarter processes - and increase Dynamics 365 knowledge. This flexible Dynamics 365 support subscription adapts to your requirements and budget. Choose how many hours you need, then allocate time by instructing our team to complete tasks that will increase the value of your CRM system.
Elevate 365: What does Dynamics 365 Managed Service include?
Helpdesk Support - receive quick answers and expert help to resolve any Dynamics 365 issues.
Technical Consultancy - delegate tasks for our technicians to build new processes and configure features that will improve performance.
Packaged Solutions - easily add capabilities by deploying any product in our Solutions Hub at no additional cost.
eLearning - increase user knowledge with on-demand access to Dynamics 365 eLearning modules.
Training - learn more by scheduling bespoke tutor-led training sessions.
Engagement Calls - review progress and discuss plans with your Technical Account Manager.
Introducing Elevate 365 Managed Service
Are you looking to do more with Dynamics 365? Benefit from expert CRM help and on-demand resources to improve performanc…
Are you looking to do more with Dynamics 365? Benefit from expert CRM help and on-demand resources to improve performance throughout your organisation.
Elevate 365 is the all-inclusive managed service from Preact that covers support, technical consultancy, pre-built solutions, user training and e-learning. All accessible through a single subscription to help you grow and expand your Dynamics system.
Elevate your processes, user knowledge and business results, with access to product experts and exclusive add-on tools.
Contact Preact today and see how we will support you in making continuous improvements using Microsoft Dynamics 365.
Our Clients Include
What our clients say...
“We’ve gained immense value from our relationship with Preact. They’ve invested time to get to know our business, what we do and how we work.”
- Burgess Yachts
- Karen Mendoza, Head of CRM
I’ve been delighted at the speed that Preact has been able to answer our questions and the outcomes that we’ve achieved in Dynamics 365. The changes that Preact has already implemented and the other developments that are planned are helping put our company in an excellent position for growth.
- Socket Mobile
- Anna Buckman, Global Sales Systems Manager
Compared to our previous supplier, Preact has been far more responsive and demonstrated a ‘can-do’ approach. Our discussions are always consultative which has helped us understand just how much is possible in Microsoft Dynamics 365.
- Source Telecom
- Laura Fowler, Business Account Manager
I just want to share my appreciation for Preact's wonderful Support team, who are always ready to help and have excellent knowledge about Dynamics 365. Could not fault them at all!
- Dart Valley Systems
- Joanne Court, CRM Administrator
We have good relationships with Preact’s team who know our account and understand our needs which saves a lot of time. Everyone we speak to is personable and I appreciate the upfront nature of these interactions, especially when communicating what the system can and can’t do.
- Future Fit Training
- Dave Hanley, Head of Commercial
Preact's managed service has proved very useful by quickly carrying out tweaks and other developments. These have made incremental improvements to our system and I've found their team very responsive to our requirements.
- Oxford Gene Technology
- Timonthy Sowa, Digital Marketing Manager
The support we’ve received from Preact has been a success story and we've reaped the rewards of their help. We recognise that our system will never be finished as we’ll continually look to make changes. Our managed service has been great as it enables us to bank Dynamics hours each month. This means when we have a new requirement we don't have to worry about paying a bill - we can just allocate the hours we've accrued.
- BeBa Energy
- Darren Oliver, Technical Director
Preact has supported us through a very ambitious development, from which we've seen real success and greater adoption.
- Virtual College
- Helen Alexander, Dynamics Product Owner
From our first meeting, we were excited by Preact's vision of how Dynamics could work for us. We chose Preact because we saw they offered the flexibility we needed to get started with Dynamics 365 and I have been impressed with their approach. This has included a valuable contribution of recommendations and ideas from their project manager which has helped us make a positive start.
- Pioneer DJ
- Justin Porter, Finance and Operations General Manager
I have been impressed by the commitment of Preact's project leaders to understand our processes which are diverse and complex. Through their recommendations and insights we are implementing solutions that will help us increase stakeholder satisfaction.
- World Energy Council
- Barry Kermisch, Senior Director, Digital & Platforms
How Elevate 365 Managed Service Works
Select how many managed service hours are loaded into your subscription.
Schedule hours for project tasks that will improve your system or increase user skills.
Quickly add new features by deploying add-ons from our Solutions Hub.
Onboard new team members using eLearning training resources, or schedule tutor-led sessions.
Resolve issues and get answers to Dynamics 365 user questions with helpdesk support.
Receive advice to plan future work and maximise the value of your CRM system.
Why Choose Preact as your Dynamics 365 Managed Service Provider
We believe our managed service offers unrivalled expertise and resources to maximise your investment in Microsoft Dynamics 365. Here are just some of the reasons why we believe you should consider choosing Preact as your Dynamics 365 managed service partner.
Proven Support Partner
Read our case studies to see examples of the results we help our clients achieve
Broad Microsoft Expertise
Our experts cover Dynamics 365, Power Platform & Azure Cognitive Services
No Annual Commitment
Our managed service doesn't tie your business to 12-month contract
Join our Community
Preact is trusted by over 10,000 Dynamics 365 users
SMB & CRM Specialist
We've specialised in implementing & supporting CRM solutions since 1993
Microsoft Gold Partner
Investment in our team means that Preact holds multiple certifications
Inner Circle Partner
Microsoft has named Preact in its top 1% of partners since 2018
Our managed service can be used to complete an initial Dynamics deployment
Use insights from our team to continuously elevate CRM performance
Deploy any of our packaged solutions at no additional cost
Receive free access to our eLearning platform
What Does Dynamics 365 Technical Support Include?
A quick phone call to our Dynamics 365 support team can save you countless hours of time and lost productivity.
With Elevate 365, your organisation has easy access to expert, friendly advice and Dynamics 365 product knowledge when you need it to keep your system running smoothly.
We will answer your Dynamics 365 support questions, fix technical issues, and help you minimise downtime to gain better results with Dynamics 365.
Our Dynamics 365 technical support:
- Unlimited usage phone & remote dial in support
- Four service level agreement priority tiers covering all Dynamics support issues
- Unmetered support to help you get the Dynamics 365 support you need without being constrained by limitations
- Expert Support from a multiple Microsoft Gold Partner and Inner Circle Member
Dynamics CRM Support Package Comparison
|Comparing our service & support||Break / Fix Support||Elevate 365 - Managed Service|
|Help with basic Dynamics 'How to' questions||✓||✓|
|Help with operational issues||✓||✓|
|Dynamics 365 consultancy||x||1 hour per 10 users / month|
|Access to eLearning Academy||x||✓|
|Technical Account Manager
available upon request subject to an agreed engagement plan
|Deploy products from Preact's Solutions Hub||x||✓|
|DocuSign Connector||x||20 Envelopes per 10 users / month|
|Address Lookup||x||250 lookups per 10 users / month|
See examples of the outcomes our clients have gained from Dynamics 365 with Preact's support, and visit our case study page to read more case studies.
Barcode Scanning Technology
Outcomes included - faster resolution of support issues, clearer understanding of channel opportunities and greater confidence in sales data to identify trends.
Outcomes included - connected business processes helped the company to expand despite market turbulence, improved service delivery through integrated web portal and proactive maintenance.
Age UK Islington
Outcomes included - paperless processing, reduced cost to onboard volunteers, data driven insights to optimise community services and more responsive service delivery.
Dynamics 365 Technical Support & Managed Services FAQs
What is Elevate 365 managed service and support for Dynamics 365?
Dynamics 365 support is provided by a managed service subscription like Elevate 365. Managed support provides organisations with access to multiple resources that minimise downtime, increase Dynamics 365 user knowledge, reduce deployment costs and support organisations in making continuous improvements to their system.
Managed service hours can be allocated for any Dynamics 365 related activity that is fulfilled by our team. This includes scheduling work to implement user requests, provide training, make customisations and configure additional modules.
Additional resources include access to our on-demand Dynamics 365 eLearning Academy, deploying any products from our Solutions Hub at no additional cost, this includes our Sales Accelerator to complete a quick deployment of Dynamics 365 Sales.
What does Dynamics 365 support cover?
Break / fix support is included as part of our Elevate 365 managed service. This provides help to resolve Dynamics 365 issues and answer basic 'how to' user questions. Support for a selection of connected solutions are also covered including ClickDimensions, Power Automate and Power BI.
How much is Dynamics 365 managed service?
The price of Preact's Elevate 365 managed service agreement is set by how many hours are loaded in. This will define the number of hours available for nominated users to allocate. For example, an agreement for 30 users which provides 3 hours per month enabling an organisation to schedule activities for up to a cumulative total of 36 hours will be priced at £495 per month.
Speak to us about your support requirements today and receive a personalised quote. Request a call back now, and we will follow up: