Dynamics 365 Managed Services & Support Partner

Maximise the value of your Dynamics 365 CRM system with access to product expertise, Dynamics 365 support, training and more resources.

Our Dynamics 365 managed service plan, Elevate 365, is much more than a CRM technical support contract. It is a promise to help your organisation continuously improve performance using Microsoft Dynamics 365.

Request a call back now to discuss your Dynamics 365 support requirements and receive initial advice.

Do more with Dynamics 365 icon

Want to gain more value from Dynamics 365?

Access Dynamics 365 support, consultancy, training and products to grow your system, improve processes and increase knowledge.

CRM agent icon

Minimise Dynamics 365 Downtime

Use Dynamics 365 helpdesk support to quickly resolve issues and answer user questions about Dynamics and the Microsoft Power Platform.

Dynamics 365 consultancy icon

Looking to make quicker changes to CRM?

Accelerate system changes by using managed service hours and our team will get to work and action user requests.

All-in-one CRM Managed Service for Dynamics 365

With an Elevate 365 subscription, Preact will handle every aspect of your Dynamics 365 system from user support, training, customisations, technical consultancy to development work.

Phase your Dynamics 365 CRM implementation, or take your system to the next level by configuring new features and smarter processes - and increase Dynamics 365 knowledge. This flexible Dynamics 365 support subscription adapts to your requirements and budget. Choose how many hours you need, then allocate time by instructing our team to complete tasks that will increase the value of your CRM system.

Elevate 365 Visualisation showing inclusive services

Already using Dynamics 365?

Find out how Preact will quickly help your organisation realise greater value from CRM, through our well established system take on process.


Elevate 365: What does Dynamics 365 Managed Service include?

Managed Service technical support icon

Helpdesk Support - receive quick answers and expert help to resolve any Dynamics 365 issues.

Managed Services technical consultancy icon

Technical Consultancy - delegate tasks for our technicians to build new processes and configure features that will improve performance.

Solutions icon

Packaged Solutions - easily add capabilities by deploying any product in our Solutions Hub at no additional cost.

eLearning icon

eLearning - increase user knowledge with on-demand access to Dynamics 365 eLearning modules.

Training icon

Training - learn more by scheduling bespoke tutor-led training sessions.

Technical account management icon

Engagement Calls - review progress and discuss plans with your Technical Account Manager.

Introducing Elevate 365 Managed Service

Video Transcript

Are you looking to do more with Dynamics 365? Benefit from expert CRM help and on-demand resources to improve performanc…

Are you looking to do more with Dynamics 365? Benefit from expert CRM help and on-demand resources to improve performance throughout your organisation.

Elevate 365 is the all-inclusive managed service from Preact that covers support, technical consultancy, pre-built solutions, user training and e-learning. All accessible through a single subscription to help you grow and expand your Dynamics system.

Elevate your processes, user knowledge and business results, with access to product experts and exclusive add-on tools.

Contact Preact today and see how we will support you in making continuous improvements using Microsoft Dynamics 365.

Are you looking to do more with your Dynamics 365 system?

See examples of how Preact’s Elevate 365 Managed Service can be used to increase the value of Dynamics 365 CRM.


Our Clients Include

What our clients say...

Read Case Studies

How Elevate 365 Managed Service Works

Point number 1

Select how many managed service hours are loaded into your subscription.

Point number 2

Schedule hours for project tasks that will improve your system or increase user skills.

Point number 3

Quickly add new features by deploying add-ons from our Solutions Hub.

Point number 4

Onboard new team members using eLearning training resources, or schedule tutor-led sessions.

Point number 5

Resolve issues and get answers to Dynamics 365 user questions with helpdesk support.

Point number 6

Receive advice to plan future work and maximise the value of your CRM system.

Why Choose Preact as your Dynamics 365 Managed Service Provider

We believe our managed service offers unrivalled expertise and resources to maximise your investment in Microsoft Dynamics 365. Here are just some of the reasons why we believe you should consider choosing Preact as your Dynamics 365 managed service partner.

Read more about our approach

What Does Dynamics 365 Technical Support Include?

A quick phone call to our Dynamics 365 support team can save you countless hours of time and lost productivity.

With Elevate 365, your organisation has easy access to expert, friendly advice and Dynamics 365 product knowledge when you need it to keep your system running smoothly.

We will answer your Dynamics 365 support questions, fix technical issues, and help you minimise downtime to gain better results with Dynamics 365.

Our Dynamics 365 technical support:

  • Unlimited usage phone & remote dial in support
  • Four service level agreement priority tiers covering all Dynamics support issues
  • Unmetered support to help you get the Dynamics 365 support you need without being constrained by limitations
  • Expert Support from a multiple Microsoft Gold Partner and Inner Circle Member

Dynamics CRM Support Package Comparison

Comparing our service & support Break / Fix Support Elevate 365 - Managed Service
Help with basic Dynamics 'How to' questions
Help with operational issues
Dynamics 365 consultancy x 1 hour per 10 users / month
Schedule training x
Access to eLearning Academy x
Technical Account Manager
available upon request subject to an agreed engagement plan
Deploy products from Preact's Solutions Hub x
DocuSign Connector x 20 Envelopes per 10 users / month
Address Lookup x 250 lookups per 10 users / month

Elevate 365 Managed Service Guide

Learn more about how exactly Preact's Managed Service will maximise the value of your Dynamics system

Continue to Guide

Dynamics 365 Technical Support & Managed Services FAQs

What is Elevate 365 managed service and support for Dynamics 365?

Dynamics 365 support is provided by a managed service subscription like Elevate 365. Managed support provides organisations with access to multiple resources that minimise downtime, increase Dynamics 365 user knowledge, reduce deployment costs and support organisations in making continuous improvements to their system.

Managed service hours can be allocated for any Dynamics 365 related activity that is fulfilled by our team. This includes scheduling work to implement user requests, provide training, make customisations and configure additional modules.

Additional resources include access to our on-demand Dynamics 365 eLearning Academy, deploying any products from our Solutions Hub at no additional cost, this includes our Sales Accelerator to complete a quick deployment of Dynamics 365 Sales.

What does Dynamics 365 support cover?

Break / fix support is included as part of our Elevate 365 managed service. This provides help to resolve Dynamics 365 issues and answer basic 'how to' user questions. Support for a selection of connected solutions are also covered including ClickDimensions, Power Automate and Power BI.

How much is Dynamics 365 managed service?

The price of Preact's Elevate 365 managed service agreement is set by how many hours are loaded in. This will define the number of hours available for nominated users to allocate. For example, an agreement for 30 users which provides 3 hours per month enabling an organisation to schedule activities for up to a cumulative total of 36 hours will be priced at £495 per month.

Let's Talk

Speak to us about your support requirements today and receive a personalised quote. Request a call back now, and we will follow up:

By submitting this form, you agree to Preact's privacy policy and the processing of this data.