Microsoft Dynamics 365 Managed Services and Support Partner
Make continual improvements to Dynamics 365 with product insight, technical consultancy, support and training from a managed service provider.
Do more with Dynamics
Use our managed service to improve your business processes and increase user skills.
CRM help when you need it
Minimise downtime with expert phone help to answer your Dynamics 365 questions.
Accelerate changes by using service hours and our team will quickly action user requests.
How to Improve Dynamics 365 with a Managed Service
See examples of how our clients use their manage service to extend and improve their system, and increase Dynamics 365 expertise.Download Now >
Dynamics 365 Managed Services Partner
With a managed service subscription, Preact handles everything from help desk requests, change requests, project management, technical consultancy and development work as your dedicated CRM partner.
Phase your implementation, or take your system to the next level by configuring new features and smarter processes - and increase your in-house Dynamics 365 knowledge.
This bespoke service adapts to your requirements and budget. Choose how many hours you need, then allocate time by instructing our team to complete tasks that will increase the value of your system.
Enhance your Dynamics 365 results with a service that includes:
- Technical Support - phone help with any Dynamics 365 / CRM issues.
- Consultancy Hours - delegate tasks to our technicians for any Dynamics related requirements.
- Training - use our eLearning Academy to access on-demand training modules and increase Dynamics knowledge.
- Solutions Catalogue - use packaged solutions from our library at no additional cost.
- Regular engagement calls - to discuss your plans with a Technical Account Manager.*
Already using Dynamics 365?
Find out about our take on process and how we'll help you ramp up results with Dynamics 365.
How CRM Managed Service Works
- Select how many hours are loaded into your subscription.
- Schedule hours by instructing our team to complete tasks to improve your Dynamics system.
- Use phone support to quickly resolve issues and get answers to Dynamics 365 questions.
- Receive advice from our technical account managers to make best use of your service hours.*
- Quickly onboard new team members using on-demand training modules in our eLearning Academy.
Dynamics 365 Support Help
With around 30 years of supporting CRM users we have encountered most issues and a quick phone call will save you countless hours of time and lost productivity.
Our break-fix package for Dynamics 365 support help includes:
- Unlimited usage phone & remote dial in support
- Expert Support from a Microsoft CRM & Cloud Business Applications Gold Partner
- 4-Hour Service Level Agreement response for all Dynamics support issues
- Unmetered support
If your system was implemented by Preact, or another party, you'll have easy access to expert advice and Dynamics product knowledge when you need it to keep your system running smoothly.
We’ll answer your support questions, fix issues, and help you minimise downtime to gain better results with Dynamics 365.
CRM Suppport Comparison
|Comparing our service & support||
Break / Fix
* RECOMMENDED *
|Help with basic Dynamics 'How to' questions||✓||✓|
|Help with operational issues||✓||✓|
|Schedule Dynamics 365 consultancy||x||✓|
|Schedule training sessions||x||✓|
|Free access to eLearning Academy||x||✓|
|Named Technical Account Manager*||x||✓|
|Includes usage of add-on's from our solutions catalogue||x||✓|
Request a call back to arrange a Dynamics 365 managed service quote today
* available upon request subject to an agreed engagement plan
Client Case Studies
Barcode Scanning Technology
Faster resolution of support issues, improved user experience, clearer understanding of channel opportunities and greater confidence in sales data to identify trends.
Oxford Gene Technology
Molecular Genetics Research
Better handling of sales processes across OGT's business units and clearer visibility of client interactions across multiple touch points including sales, marketing and service.
Connected business processes helped the company to expand despite market turbulence, improved service delivery through integrated web portal and proactive maintenance.
Dynamics 365 Managed Services & CRM Support FAQs
What is a managed service for Dynamics 365?
This annual subscription helps organisations minimise downtime, make continual improvements to their system, and increase user knowledge. Service hours can be allocated for any Dynamics-related activity that is fulfilled by our team. This includes scheduling work to implement user change requests, arrange training, make customisations and configure additional modules. Managed service entitlements include the deployment of any solutions from our IP library and access to our eLearning Academy.
What does Dynamics 365 support cover?
Break / fix support is included as part the managed service. This provides help to resolve Dynamics 365 issues and answer basic 'how to' user questions. Support for a selection of connected solutions are also covered including ClickDimensions, Power Automate and Power BI.
How much is Dynamics 365 managed service?
The price of a managed service agreement is set by how many hours are loaded in. This will define the number of hours available for nominated users to allocate during the annual term. For example, an agreement for 3 hours per month will enable an organisation to schedule activities during the term for up to a cumulative total of 36 hours. Contact us for a quote based on how many hours you require.
Receive Your CRM Support Quote Today
Our Clients Include:
Compared to our previous supplier, Preact has been far more responsive and demonstrated a ‘can-do’ approach. Our discussions are always consultative which has helped us understand just how much is possible in Microsoft Dynamics 365.
- Source Telecom
- Laura Fowler, Business Account Manager
We have high standards and it is to the credit of their team that we are satisfied. Preact work in professional manner but with flexibility and we don't find them to be corporate which is big attraction for us. They are always honest in their discussions with us and we’ve seen the value of their agile approach.
- STIHL GB
- Jamie Eyton-Jones, IT Analyst
The support we’ve received from Preact has been a success story and we've reaped te rehwards of their help. We recognise that our system will never be finished as we’ll continually look to make changes. Our managed service has been great as it enables us to bank Dynamics hours each month. This means when we have a new requirement we don't have to worry about paying a bill - we can just allocate the hours we've accrued.
- BeBa Energy
- Darren Oliver, Technical Director
Preact's managed service has proved very useful by quickly carrying out tweaks and other developments. These have made incremental improvements to our system and I've found their team very responsive to our requirements.
- Oxford Gene Technology
- Timonthy Sowa, Digital Marketing Manager
I’ve been delighted at the speed that Preact has been able to answer our questions and the outcomes that we’ve achieved in Dynamics 365. The changes that Preact has already implemented and the other developments that are planned are helping put our company in an excellent position for growth.
- Socket Mobile
- Anna Buckman, Global Sales Systems Manager