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Microsoft Dynamics 365 Support and Managed Services Partner

Maximise the value of your CRM system with our comprehensive Dynamics 365 support. Our Microsoft Dynamics 365 managed services drive positive business transformation by providing:

  • Access to expert CRM and Microsoft platform knowledge
  • Technical support for Dynamics 365
  • Support for platform products, including Power BI, Power Automate and ClickDimensions
  • Consultancy services for CRM optimisation
  • Training resources and eLearning
  • Access to connectors, apps, and other packaged solutions.

Get in touch

Elevate 365, our managed service is more than just a technical support contract for your CRM system. It's a unique promise to continuously enhance your business performance through Microsoft Dynamics and the Microsoft Power Platform.

Book a call with us today to discuss how we can help meet your Dynamics 365 support requirements.

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Want to gain more value from Dynamics 365?

Get Microsoft Dynamics 365 support, consultancy, training and more to improve your system and knowledge.

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Minimise Dynamics 365 Downtime

Use our Microsoft D365 support helpdesk to resolve issues and answer user questions quickly.

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Looking to make quicker changes to CRM?

Accelerate system changes by using managed service consultancy hours.

Microsoft Dynamics 365 Managed Services

With an Elevate 365 subscription, our team will take care of every aspect of your Dynamics 365 system.

For example, use inclusive managed service hours to phase your CRM implementation, configure new features and streamline processes for greater efficiency. Choose the number of hours you need, then delegate tasks to our team that will enhance the value of your CRM system.

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What does Elevate 365 Managed Service include?

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Helpdesk Support - Quickly resolve Dynamics 365 issues and receive expert help across the Microsoft platform, including Power BI and Power Automate.

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Technical Consultancy - Delegate tasks to our technicians to build processes and configure features to improve and expand your Dynamics system.

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Packaged Solutions - Easily add capabilities by deploying any product in our Solutions Hub at no additional cost.

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eLearning - Increase user knowledge with on-demand access to Dynamics 365 eLearning modules.

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Training - Learn more and accelerate the Dynamics knowledge transfer by scheduling bespoke tutor-led training sessions.

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Engagement Calls - Review progress and discuss plans with your named consultant.

Are you already using Dynamics?

Discover how we can help you quickly realise increased value from your CRM system through our streamlined take-on process.


Why Choose Us As Your Dynamics 365 Managed Service Provider

At Preact, now part of ANS, we take pride in offering an unrivalled level of expertise and resources to help you maximise your investment in Microsoft Dynamics. Here are just a few reasons why we believe you should choose us as your Dynamics 365 managed service partner.

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Elevate 365 Managed Service Guide

Find out how Preact's Managed Service will help you unlock greater value from your Dynamics system

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Introducing Elevate 365 Managed Service

Video Transcript

Are you looking to do more with Dynamics 365? Benefit from expert CRM help and on-demand resources to improve performanc…

Are you looking to do more with Dynamics 365? Benefit from expert CRM help and on-demand resources to improve performance throughout your organisation.

Elevate 365 is the all-inclusive managed service from Preact that covers support, technical consultancy, pre-built solutions, user training and e-learning. All accessible through a single subscription to help you grow and expand your Dynamics system.

Elevate your processes, user knowledge and business results, with access to product experts and exclusive add-on tools.

Contact Preact today and see how we will support you in making continuous improvements using Microsoft Dynamics 365.

Dynamics 365 Technical Support & Managed Services FAQs

Dynamics 365 support is available through Preact's Elevate 365 managed service subscription. Our managed support for Microsoft Dynamics provides organisations with access to many resources. These minimise downtime and increase user knowledge. They also reduce deployment costs and make continuous improvements to your system.

Allocate managed service hours for any Dynamics 365-related activity fulfilled by our team. E.g scheduling work, providing training, making customisations and configuring more modules.

You also get access to our on-demand Dynamics 365 eLearning Academy, deploying products from our Solutions Hub at no extra cost.

Break/fix support is included in our Microsoft Dynamics support service. This provides help to resolve Dynamics 365 issues and answer basic 'how to' user questions. Our Microsoft Dynamics 365 managed services support a range of connected solutions. These include ClickDimensions, Power Automate and Power BI. Get in touch to find out more about how our service can help you get the most out of your system.

Our managed service offers continuous support for improving your Dynamics system. In addition to user support, we provide CRM consultancy and training services. Here are some examples of how we can help you:

  • Onboarding new CRM users: Our training sessions and eLearning modules help new employees quickly master the basics and gain confidence using Dynamics applications.
  • Adding functionality: We deploy packaged solutions, such as DocuSign, Address Lookup, and Record Tagging, to extend Dynamics 365's capabilities. We can also automate workflows to improve consistency and efficiency.
  • Greater data insights: We develop charts and dashboards that enable users to quickly check key metrics, allowing for informed decisions to be made faster.
  • Insight and advice: Our technical account managers schedule monthly engagement calls to review progress, discuss requirements, propose solutions, and share advice based on a solid understanding of your system's configuration and usage.
  • Implementing system changes: We create forms, adjust fields, update processing rules, and build templates to improve your system's performance.
  • Increasing user knowledge: Our online courses, free webinars, and consultant-led sessions provide on-demand access to expert knowledge.
  • Delivering the next project phase: We can help you implement a connected self-service portal, replace a spreadsheet, deploy an additional Dynamics 365 app, or build a new integration.
  • Licensing checks: We ensure that everyone in your organisation has the correct Dynamics licence, avoiding overpayment for unneeded capabilities and ensuring compliance with Microsoft licensing terms.
  • Storage optimisation: We identify ways to minimise cloud storage costs.

These are just a few examples of how Elevate 365 can help you get more value from Microsoft Dynamics.

Enquire Now

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