Microsoft Dynamics 365 / CRM Support
Advance your Dynamics 365 system with expert insight, technical help and user training when you need it.
Do more with Dynamics
Are you getting the most from Dynamics 365?
Use a managed service subscription to configure more features and improve processes that will increase value.
Increase user engagement
How quickly can you implement customisations?
Get things done quicker by allocating service hours and we'll complete any Dynamics 365 related requirements.
Help when you need it
Worried about wasting time looking for Dynamics answers?
Minimise downtime and increase your Dynamics expertise with phone help and regular engagement calls.
With a managed service subscription, Preact handles everything from help desk requests, user training, implementing change requests, project management, technical consultancy and development work.
Phase your deployment, or take your system to the next level by configuring new features and smarter processes - and increase user skills with complimentary training.
This service adapts to your requirements and budget. Simply choose how many hours you need, then allocate time by instructing our team to complete tasks that will extend the value of your Dynamics 365 system.
Reach successful business outcomes using Dynamics 365 with a service that includes:
- Break / Fix Support - phone and remote dial-in help with Dynamics 365 / CRM.
- Dynamics Hours - delegate tasks to our technicians for any Dynamics related requirements. This can include configuring features, implementing new processes and customising your system.
- Free Training Hours - on-board new users and help everyone get the best results with Dynamics.
Already using Dynamics 365?
Find out about our CRM rescue and system take on processes.
150+ Ways To Improve Dynamics 365 with a Managed Service
Download a table containing more than 150 examples of how our clients use their manage service to extend and customise Dynamics 365, and learn new user skills.Download Now
Break / Fix Dynamics 365 Support
Speak to a Dynamics technician when you need help to have your questions answered and resolve CRM issues.
With 25 years of supporting CRM users we have encountered most issues and a quick phone call will save you countless hours of time and lost productivity.
Our break-fix only package for Dynamics 365 includes:
- Unlimited usage phone & remote dial in support
- Expert Support from a Microsoft CRM & Cloud Business Applications Gold Partner
- 4 Hour Service Level Agreement response for all Dynamics support issues
- Unmetered support across all recent cloud and on-premise versions
Whether your system was implemented by Preact, or another party, you'll have easy access to expert advice and Dynamics product knowledge to keep your system running smoothly.
We’ll answer your support questions, fix issues, help you to avoid downtime and gain better results with Dynamics 365 / CRM.
Comparing Our Dynamics Support Plans
|Comparing our Dynamics support plans||
Break / Fix
* RECOMMENDED *
|Help with basic Dynamics 'How to' questions||✓||✓|
|Help with operational issues||✓||✓|
|Schedule inclusive consultancy hours for new CRM tasks||x||✓|
|Schedule free training hours to accelerate CRM results||x||✓|
|Named Technical Account Manager*||x||✓|
* available upon request subject to an agreed engagement plan
Our Clients Include:
Compared to our previous supplier, Preact has been far more responsive and demonstrated a ‘can-do’ approach. Our discussions are always consultative which has helped us understand just how much is possible in Microsoft Dynamics 365.
- Source Telecom
- Laura Fowler, Business Account Manager
I'd give Preact 10/10 for the way they are helping us manage Microsoft Dynamics CRM. We have high standards and it is to the credit of their team that we are satisfied. Preact work in professional manner but with flexibility and we don't find them to be corporate which is big attraction for us. They are always honest in their discussions with us and we’ve seen the value of their agile approach.
- STIHL GB
- Jamie Eyton-Jones, IT Analyst
I’ve been very pleased with Dynamics 365 and found it to be a highly reliable cloud system which has proved instrumental in helping our business grow and sustain success during a period of unprecedented change in our industry. The support we’ve received from Preact has been a success story and we've reaped the rewards of their help.
- BeBa Energy
- Darren Oliver, Technical Director
Since we started using Preact’s managed service we’ve been able to step up the pace of improvements and do more with Dynamics 365.
- Dorset Mental Health Forum
- Chris Jones
Preact have my recommendation because of the people we deal with. When I need to, I can always speak to our technical account manager who knows our system and understands our process. We can bounce ideas off him, discuss issues and get advice. This has proved invaluable in helping us determine further Dynamics 365 changes.
- Drax UK
- Colin Smith, Sales & Marketing Manager