Process Efficiency

Microsoft Dynamics 365 and the Power Platform helps teams develop more efficient processes to increase business productivity.

Handling workflows in Dynamics 365 reduces administration overhead to create efficient processes for sales, service, marketing and other teams.

This can involve automating a single routine task, or handling a complex series of steps in a single workflow triggered by a defined event. For example, this may be when a record is created or when a field status changes.

Automated workflows can be configured to send emails, trigger SMS alerts, schedule activities, update fields and complete many other processes in Dynamics 365.

Through Power Automate, advanced workflow automation can be easily built with a no-code approach to connect with other business apps and services.

With a Common Data Service, automated actions can applied across Office 365 services including Outlook, Word and SharePoint which are triggered by events in Dynamics 365.

Some examples of automated processes include:

How Dynamics 365 Creates Process Efficiency

  • Receive timely notifications about important events and escalating issues
  • Sends personalised emails to avoid manually composing individual messages
  • Reduces the expense of manual data entry to shorten selling cycles and cut processing costs
  • Applies repeatable consistent processes that ensure accuracy and help to preserve data quality

Guided Process Flows

Sales Process Flow

Process flows are available for any entity managed in Dynamics 365 and the Common Data Service. These can be applied to standard processes such as sales leads, support cases as well as bespoke workflows such as applications and bookings.

Each process flow guides users through a defined sequence of steps and stage series for clear visibility of what actions have been completed, and what needs to happen next to reach a successful outcome.

By following prescriptive on-screen prompts routine workflows are handled in line with your unique process rules to ensure a consistent approach and high data quality.

Each process flow is mapped out to replicate each step of your processes. This can include:

  • Stage gating to prevent users progressing a process to the next stage if specific conditions haven't been met
  • Conditional branching logic to dynamically adjust process flow behaviour based on data entry
  • Business rules that enforce mandatory fields and set conditional field values and visibility rules

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