Orlo Online Engagement
Preact partners with Orlo, a comprehensive online engagement ecosystem that connects with Microsoft Dynamics 365.
Featuring social engagement, Orlo helps organisations to be immediately responsive when their consumers need them the most, creating powerful experiences that influence behaviour at scale.
Powerful online CX across social media and live chat, building satisfaction, efficiencies and revenue with every interaction.
Social Media Marketing
Create, schedule and analyse campaigns across organic and paid social media channels, driving sales, subscribers and awareness.
Public Relations Management
Actionable media intelligence that helps you manage your brand, understand your customers and inform your business decisions.
Orlo’s ecosystem enables organisations to move seamlessly across multiple online channels, mirroring their consumers’ online behaviour. They help turn an audience into advocates and convert social connections and web visitors into customers.
Orlo has enabled award-winning brands such as Ocado, The Open University, Mercedes-Benz, Manchester City Council and Ofwat to join-up, engage and delight their customers across multiple digital channels, creating brand ambassadors, boosting sales and delivering excellent customer service.
Following the deprecation of Microsoft Social Engagement, Preact is delighted to partner up with Orlo, so we can continue to provide our clients with comprehensive social tools that connect with Dynamics 365.
Social Customer Care
The Orlo social customer care module brings together all of your social channels so you can provide effortless support.
Combine paid and organic media to inspire current and future customers into action and real business outcomes.
Deliver a compelling message at a precise moment and prove the real ROI of your efforts.
Use social audience insights to develop products, inform strategies and stay ahead by reacting quickly any opportunity or crisis.
Move seamlessly across live chat and social media conversations to drive efficiency, sales, and support.
The Orlo mobile app provides complete visibility to support your customers, react quickly and stay close to your content.
Dynamics 365 Integration
Orlo has partnered with Microsoft to build a deep social media solution that delivers out of the box two-way integration with Dynamics 365.
- Push social conversations to Dynamics 365
- Easily view, update and create cases within Orlo
- Simple setup allows you to only show the data fields that matter to you and your agents
- Full data compliance – all data is pulled in real-time from social networks
Book a Demonstration
See Orlo’s Dynamics 365 social media solutions in action! Book a demonstration to see why it comes out top for its user-friendly approach and discover how Orlo will help your organisation create incredible online customer experiences.