Live Assist for Microsoft Dynamics 365
Transform digital customer experiences in Dynamics 365
Personalize live assistance from your website and apps with Live Assist chat, co-browse and video support.
- Purpose built specifically for Dynamics 365
- Only omni-channel solution co-engineered with, & endorsed by, Microsoft
- Joint roadmap with Microsoft, including virtual-chat/bots, voice & video and more
- Ease of deployment & out-of-box integration with Dynamics 365
- More than just chat - Live Assist is an omni-channel platform
With Live Assist for Dynamics 365, engage your customers in real time - anywhere
Proactively Engage with Web Chat
Embed text chat in your website and apps for quick and easy customer assistance with questions, service, and orders.
Contextual customer information is provided in advance, giving agents a complete relationship view including past history, support cases, preferences and purchases.
Information and interactions are fully integrated into Dynamics 365 for an immersive experience to identify upsell and cross-sell opportunities.
Problem Solve Faster with Co-Browse
Co-browse technology helps improve first contact resolution, reduce call handling times and increase conversions.
View a customer’s app or browser with sensitive data hidden. Draw annotations, push files securely and fill out forms in real time to provide effective support in seconds.
Personalize Interactions with Video
Meet customers face-to-face virtually anywhere to work through complex issues and add a personal touch to reduce friction and strengthen retention levels.
WebRTC-based software for Dynamics 365 provides one-click HD voice and video calling inside mobile apps and websites.
Provide frictionless transitions between channels and avoid browser plugins and integrate natively with iOS and Android.