Licensing Microsoft Dynamics 365

If you are planning to implement Dynamics, we are here to help you reduce licensing complexity, and make sure that you only pay for what you need. On this page we’ve put together a comprehensive series of resources to help you select the best Dynamics 365 Customer Engagement licences to suit your requirements.

If you have any licensing questions please contact us to discuss your requirements.

Dynamics 365 Licensing Model

Dynamics 365 Customer Engagement is made up of role-based apps that cover specific business processes:

  • Dynamics 365 for Sales
  • Dynamics 365 for Customer Service
  • Dynamics 365 for Field Service
  • Dynamics 365 for Project Service
  • Dynamics 365 for Marketing 

Dynamics 365 CE License Types 

Mix and match Dynamics 365 user licenses by individual apps, or by a plan that covers all Customer Engagement apps.  

  • By App – License individual users by a single application defined by their role e.g. Customer Service or sales
  • Licence by Plan – Utilise functions across all Customer Engagement apps to fit specific user roles for greater flexibility

Team Member Licensing 

A third licence type is the Team Member Licence, which meets the needs for employees that only have light usage requirements. This licence will enable them to read any data, access dashboards and perform basic functions such as updating contact records or scheduling activities.

Concise Licensing Guide

[PDF GUIDE]

Revised for October 2018, this quick reference licencing guide compares licenses across the Customer Engagement plan, Dynamics 365 apps and team member licensing. 

This include an overview of inclusive services and entitlements and comparisons across customer engagement apps for sales, customer service, marketing, field service and project service...READ MORE

Licensing Cheat Sheet

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An at a glance view of the main apps, Customer Engagement Plan and the Team Member licence...DOWNLOAD NOW

Customer Engagement Plan - What's Included

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Detailing the main functionality and services included with the Customer Engagement Plan...READ MORE

A Quick Guide to Team Member Licences​

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Team Member licences are an important consideration as they enable Dynamics 365 to be shared with more people within an organisation at a significantly lower price compared to the subscription rate for individual apps and the Customer Engagement Plan...READ MORE

Comparing D365 Sales Professional & Sales Enterprise

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Microsoft Dynamics 365 for Sales is available in two licence types. In this post we cover the important differences between the full capabilities of D365 Sales Enterprise and the streamlined functionality of Sales Professional...READ MORE 

What is Customer Service Professional?

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Microsoft Dynamics 365 for Customer Service is available as a Professional or Enterprise licence. In this post we look at what functions they have in common and what functions are missing or restricted with the Professional licence type...READ MORE 

How is Dynamics 365 for Marketing Licensed

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Dynamics 365 for Marketing includes email marketing, customer journey management, event management, landing pages and lead scoring for marketing teams. In this post we've shared detail about its licensing for Dynamics 365 Plan licences, Customer Engagement app users or on a standalone basis...READ MORE

Official Licensing Guide

[PDF GUIDE]


The official Microsoft licensing guide for Dynamics 365...DOWNLOAD NOW

Get Your Dynamics 365 Licensing Quote

A Playbook for Business Growth with Microsoft Dynamics 365

A roadmap to digital transformation, cloud CRM and connected working for competitive advantage

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