
Real-Time Marketing & Other New Features for Dynamics 365 Marketing
Improve scheduling to dispatch the best technician, and get the most value out of your resources.
Provide web portals, proactive updates and technician tracking for positive service experiences.
Share a 360-degree relationship view and real-time guidance, to improve resolution time and earn client trust.
Any service-based organisation that has a focus on delivering on-site installations and break/fix repair will benefit from Dynamics 365 Field Service.
The challenge for these businesses is to improve the productivity of field-based teams while also increasing customer satisfaction.
Below are some examples of where certain industries might utilise Microsoft Field Service to digitally transform their operations to create happier clients and more profitable processes:
A fibre optic cable utility company uses D365 Field Service to reduce outages by dispatching technicians to problem areas.
An in-home healthcare service provider uses the app to schedule and dispatch workers to administer medicine and other care to patients.
A facilities manager uses Dynamics to deliver maintenance and repair services for heating and cooling equipment.
A medical device manufacturer sells machines to hospitals and clinics, and uses D365 Field Service to manage maintenance services.
Save time and reduce costs by implementing Dynamics 365 Field Service using our Accelerator build that includes frequently requested features and customisations.
Microsoft Field Service Management Software isn’t just for your Field Service Technicians; it’s designed to provide tools and increase efficiencies across key roles in the entire service team:
Download our guide to learn more about what Dynamics 365 Field Service has to offer. From from optimised work order scheduling to predictive maintenance.
Automated Scheduling and Work Order Creation
Fit in more appointments each day with the help of automated resource scheduling. Quickly assign the technician with the right skills and in the best location to carry out the job. The system will also take care of automatically creating, scheduling and dispatching work orders.
Empower your Field Service Teams
Power-up your technicians by providing them with access to real-time customer information and history via the mobile app. Online and offline mode also mean details can be captured, updated and synced automatically.
Keep to Schedule
Keep technicians on time with best route, turn-by-turn directions, and work order details that can be updated in real-time on any device.
Increase transparency to strengthen trust. Share quotes, contracts and scheduling details to keep customers informed and engaged.
Utilise the custom web portals to give clients a complete view of their cases, send text updates, and even provide a live map of their technician en-route.
With connected equipment and 24/7 monitoring, minimise equipment outages through early, proactive field service delivery.
Manage Service Agreements
Easily manage all service agreements, including recurring service visits, contracts, installed products, and warranties across customers and locations.
Connected Devices
Field service management tools connect with Internet of Things (IoT) enabled equipment sensors to detect, troubleshoot, and resolve issues remotely.
Connected devices enable problems to be identified and solved before customers even know about them and lower costs by dispatching technicians only when they’re needed.
Adapt quickly
No coding knowledge required! With visual editors and tools, quickly build and deploy web and mobile apps suited to your business.
Understand the different stages of connected field service to determine if it’s the right time for your organisation to upgrade its solution.
The Microsoft Dynamics Field Service Mobile Application provides Field Technicians with everything they need to reach a customer location and efficiently carry out the required job.
Field Technicians can work either online or offline via the app. Online mode requires an Internet connection, while offline mode does not.
The administrator can configure the app to either sync when it launches, when information changes, or every few minutes – providing technicians with access to real-time information whenever they’re online.
When in online mode, information continually syncs with the server so manual syncing is not required. When working offline, the information required can be downloaded to your device and you can continue to work offline even without an Internet connection.
Any information is saved directly onto your device and is then sent to the server when you’re next online.
Speak to one of Preact's consultants to discuss your requirements and learn more about Dynamics 365 Field Service.
Get your guide to increasing customer loyalty through connected processes and intelligent service insights.