eLearning Academy Course Catalogue

We release new online learning modules to expand training coverage across Microsoft Dynamics 365 and the Power Platform.

On this page, we've listed our eLearning modules to help you discover training content. Some sessions are targeted for particular modules, whilst others cover essential functionality across all Dynamics applications.

Our eLearning Academy is available at no additional cost as part of Preact's managed service, Elevate 365. If you aren't already using our eLearning, contact us to activate your account.

eLearning Modules Include:

Core training modules for new users of Dynamics 365, featuring:

  • Navigating Dynamics
  • Adding Accounts & Contacts
  • Using Outlook Integration
  • Logging Phone Calls
  • Using the Dynamics 365 Mobile Apps
  • Creating Advanced Filters
  • Working with Dashboards & Charts

Training modules for administrators, covering the key processes and functionality to securely manage and protect your organisation's data in Dynamics 365:

  • Working with Security Roles
  • Importing Data
  • Editing the User Interface
  • Adding Form Fields
  • Creating & Restoring Backups
  • Creating & Moving Solutions
  • Duplicate Detection

For Sales teams to understand the basic business processes available in Dynamics to support your selling process:

  • Working with Leads
  • Creating & Progressing Sales Opportunities

For Customer Service Teams, eLearning modules covering how to best utilise Dynamics 365 and consistently provide excellent service:

  • Creating and managing Service Cases
  • Working with Entitlements
  • Working with Service Level Agreements
  • Working with Chatbots

Featuring modules to create engaging campaigns using Dynamics 365 Marketing:

  • Creating Marketing Emails
  • Working with Customer Segments
  • Creating Customer Journeys
  • Creating Events
  • Setting up Rooms & Buildings for Events
  • Promoting Events & Registering Delegates

Other Modules Include:

Customer Voice Training

Dynamics 365 Customer Voice

Creating Surveys in Customer Voice

Solutions Training

Preact's Solutions Hub

Using the DocuSign Connector

Configuring & Using Multi-Select Lookups

E Learning Power Automate

Power Automate Modules

An Introduction to Power Automate

Training Modules Coming Soon

Creating and Using Work Orders

using Dynamics 365 Field Service

Working with a Bookings entity

Working with Resources

using Dynamics 365 Field Service

Request eLearning Access

The eLearning Academy is free for Preact managed service clients. Contact us today to request access, or to find out more about Elevate 365, our managed service for Dynamics 365.

By submitting this form, you agree to Preact's privacy policy and the processing of this data.