Microsoft Dynamics 365 - CRM Apps & Services

Use the Microsoft family of business applications, Microsoft Dynamics 365 to realise your organisation’s potential. Break down data silos from sales, marketing and operations departments to connect customers, people and processes.

Get started with here with our introduction to Microsoft Dynamics 365. Find out what Dynamics 365 is and learn about the apps, integrations and implementation options available to you.

Here at Preact, we focus on Dynamics 365 for SMBs, providing expertise to build, implement and support fixed-priced CRM solutions that increase productivity and accelerate digital transformation.

Dynamics 365 Productivity

Are you wasting time through duplicated effort and data silos?

Empower teams to work smarter using connected Microsoft Dynamics 365 apps and familiar Office productivity tools.

Dynamics 365 digital transformation

Want to increase scale and modernise your processes?

Dynamics 365 is the ideal platform to automate and connect repetitive manual tasks, with unified data giving greater flexibility and responsiveness to change.

Engage Customers

Worried about inconsistent service delivery and churn?

Centralise data and develop connected Dynamics 365 processes that will delight customers and earn their loyalty and trust.

Why Select Dynamics 365 as your CRM?

Dynamics 365 offers a choice of role-based CRM apps that will adapt and scale with your business:

  • Only buy what you need - with a modular approach to Dynamics 365, you'll avoid unnecessary overheads and complexity
  • Scale easily as your business grows - easily add Dynamics 365 modules which are connected to your processes and existing apps thanks to a common data platform
  • Seamless connectivity - with Outlook, Microsoft Teams, Sharepoint and other Microsoft 365 office productivity apps
  • Flexible licensing - licence Dynamics 365 users with an individual or multiple role-based apps, or choose Team Member licensing for users who only need to complete basic tasks within the Microsoft Dynamics 365 platform

Dynamics 365 Sales & Service Guide

Find out how Dynamics 365 sales and service apps will help you transform productivity and engage your customers.

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Microsoft Dynamics 365 Applications

Dynamics 365 Add-ons

Dynamics 365 works with numerous official Microsoft add-ons, third party integrations and custom built solutions to extend functionality, tailor Dynamics 365 for your industry, support your technology stack and provide a seamless experience between Dynamics 365 and your connected software and data. Here are just four of the most popular Dynamics 365 add-ons that Preact support and implement.

Why choose Preact for your Dynamics 365 Project?

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CRM Expertise - Preact's CRM story began in 1993. Today, we focus on helping organisations maximise the value of Dynamics 365 and the Power Platform.

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Small Business Specialist - our team has a wealth of experience helping SMBs simplify processes and increase the value of their data.

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Trusted Partner - clients often describe us, as having a flexible approach and delivering a friendly service based on a clear understanding of their business.

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We Know the Cloud - Preact was an early cloud adopter, and we hold Microsoft's highest accreditations for cloud solutions.

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Proven Methodology - choose one of our starter packs to complete a rapid and agile deployment of Dynamics 365.

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Managed Service - expand your system using our managed service to access CRM support, product experts and training resources.

Our vision and values

Our Dynamics 365 Clients Include

What Our Clients Say...

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Dynamics 365 Features and FAQs

Microsoft Dynamics 365 provides unique benefits over other CRM and ERP platforms thanks to its architecture and native connectivity with other Microsoft business applications. Learn more about these benefits here.

Dynamics 365 Unified Interface

The Dynamics 365 user interface connects apps so these are always accessible in one place and provide a consistent, responsive experience across each browser, device and screen size.

Predictive insights and actionable next steps are promoted through embedded machine learning and artificial intelligence capabilities. The user interface also connects with familiar office productivity applications thanks to Dataverse (see below) that allows users to easily surface information, complete processes and minimise time spent switching between CRM apps, Outlook, Microsoft Teams and more.

Dynamics 365 Unified Interface

Microsoft Dataverse

Unlock the potential of Dynamics 365 and Microsoft 365 (previously Office 365), with the Microsoft Power Platform (Power Apps, Power Automate and Power BI) supported by Microsoft Dataverse. This common data model unifies your data and connect it to hundreds of data sources out of the box.

Empower everyone in your business to do their best work by connecting processes and data through business apps that are connected through a single, secure and scalable cloud platform.

Dynamics 365 with Embedded Analytics

Collect data throughout your organisation and use embedded Power BI charts and dashboards to gain real-time insight that will drive informed decision-making across all workflows.

With connected Power BI, instantly monitor the performance metrics that matter most to spot trends and drill down to uncover actionable insights within a single Dynamics 365 dashboard.

Embedded Power BI Analytics Dashboard

Dynamics 365 Frequently Asked Questions

What are the benefits of Microsoft Dynamics 365?

The positive outcomes highlighted by our clients following a deployment of Dynamics 365 frequently include better handling of their business processes and improved reporting using data-driven insights. In many instances, organisations implement Dynamics 365 to unify data, enabling processes to be connected and completed more quickly with greater accuracy and consistency. Read more about the wider benefits of Dynamics 365.

What is the latest version of Dynamics 365?

In addition to weekly product updates, Microsoft applies two major cloud release waves for Dynamics 365 Online. These are automatically applied to ensure that all customers receive the latest version. The 2021 Release Wave 1 (9.1.x) is the latest wave which runs through to September. The latest on-premise version of Dynamics 365 is 9.0.x. Learn what's new in Dynamics 365.

Which Dynamics 365 apps does Preact work with?

Preact primarily works with CRM / customer engagement applications. These include Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Marketing and Dynamics Field Service. In additional to these first-party Dynamics 365 apps we also develop solutions for the Power Platform.

What if I only need one of the Microsoft Dynamics 365 apps?

Start with a single Dynamics 365 app that will handle a specific workload and then add more later. Your data is securely stored in the same location, enabling connected processes and reporting to easily flow between each application.

Dynamics 365 Digital Transformation Guide

Get your guide to increased productivity and customer engagement through connected processes and intelligent insights.

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