Microsoft Dynamics 365

Microsoft Dynamics 365 unifies customer engagement and operational capabilities with Microsoft cloud solutions in a single service that brings together people, data and business processes.

Empower Employees with familiar tools that enable people to do their best work
Engage Customers with natural tailored experiences from purchase to support
Transform Products with an extensible platform and integrated apps that uses data as a strategic asset to differentiate your offering
Optimise Operations with intelligent processes and predictive guidance that accelerates the speed of business
Protect Data with robust security controls, GDPR compliant services and UK cloud data-centres
Increase productivity with deep integration with Office 365 using familiar tools including Outlook, Word and Excel

Phone us now or request a call back to find out how we will help you get started and implement Dynamics 365 to drive your organisation's digital transformation.

Microsoft Dynamics 365 Apps

Sales - Increase sales & digital intelligence to help sales people stay focused & work smarter
Customer Service - Earn loyalty by giving agents complete information so they can provide a seamless service
Field Service - Optimize schedules and equip field based teams to increase customer satisfaction
Project Service - Complete projects on time & on budget with integrated project tools
Finance - Makes ordering, selling and invoicing & reporting easier
Operations - Optimize operations & utilize digital intelligence to grow at your pace
Marketing - connect Dynamics with ClickDimensions or dotmailer marketing automation
Dynamics HR Management - complete solution for Human Resource Management

Each Dynamics 365 app provides a modern, consistent user experience and features predictive insight and actionable next steps thanks to embedded Power BI and Cortana Intelligence.

Embedded Intelligence

Collect data throughout your business and use embedded Power BI analytics to gain insight and drive smart decisions across all apps.

Dynamics 365 features dozens of artificial intelligence capabilities including next step recommendations, service sentiment and intent analysis to drive better outcomes.

Start With Want You Need - Add More As You Grow

Start with a single Dynamics 365 business app that fits the needs of your role. As requirements change, switch to a Plan and enable more apps which seamlessly integrate and offer a consistent user experience.

Find and activate more connected, purpose built Dynamics 365 apps using the Microsoft AppSource marketplace to extend business processes as you go.

Do Business Anywhere

Get access to all the customer and businesses detail that matters most to you, on demand, using free mobile apps.

For example, open contextual Dynamics 365 records directly from a customer email in Outlook wherever you work.

Check their latest interactions directly from this message including recent service cases and active sales opportunities by surfacing Dynamics 365 mobile apps.

Trust Preact With Your Dynamics 365 Project

CRM Expertise - CRM is our core business. We have been implementing and supporting Microsoft Dynamics for ten years.
We Know The Cloud - Preact were early cloud adopters and we hold Microsoft's highest accreditation for cloud customer relationship management solutions.
Proven Implementation Methodology - We offer a choice of implementation packages to fit requirements of all complexities and budgets. Each reflects our rapid, best practice agile deployments that deliver early success
Living our Values - At the heart of Preact's culture sit our core values: Putting Customer's First, Being The Best and Growing Business Together. Our commitment to living these values is central to the way we behave with out customers and each other.

Get in touch to learn more about Microsoft Dynamics 365 and to discuss your requirements with one of our consultants.

I’ve been very pleased with Dynamics 365 and found it to be a highly reliable cloud system which has proved instrumental in helping our business grow and sustain success during a period of unprecedented change in our industry. The support we’ve received from Preact has been a success story and we've reaped the rewards of their help.

BeBa Energy
Darren Oliver, Technical Director

I'd give Preact 10/10 for the way they are helping us manage Microsoft Dynamics CRM. We have high standards and it is to the credit of their team that we are satisfied. Preact work in professional manner but with flexibility and we don't find them to be corporate which is big attraction for us. They are always honest in their discussions with us and we’ve seen the value of their agile approach.

STIHL GB
Jamie Eyton-Jones, IT Analyst

Preact have consistently delivered a high level of customer care and attention to detail. I find their team to be professional, knowledgeable, credible and responsive. We have worked with other developers in the past and I’ve never had more confidence in a firm than I do with Preact. Their technical knowledge of the Microsoft Dynamics platform is second to none.

ramsac
Dan May, Commercial Director

The journey we have been on with Preact has been great. Their support has been spot-on, they have always answered our CRM questions quickly and resolved any issues very professionally. An effective partner must understand both the technology and how the customer's business works and Preact has consistently demonstrated this.

Incognate
John Bancroft, Managing Director

"When we look for emerging trends and patterns we could easily spend 20 hours or more collecting and analysing our data but using Power BI everything we need is available in real-time.”

The Matthew Project
Malin Holm, Data Lead

Read All Testimonials

Choice of Implementation

If you want to get started immediately and pay monthly, or if your project requires more detailed scoping and testing, we have an implementation approach to fit your needs:

Instant CRM

Go live with Microsoft Dynamics now and pay monthly with a low monthly cost. We'll immediately provision CRM in the cloud, apply our sales-optimised template and provide free web training and phone support to help you hit the ground running.

Quick Start

Our Quick Start packages include all the essentials to complete your initial cloud CRM deployment in just a few days. Beginning with high-level scoping we'll customize Microsoft Dynamics 365 to fit your processes and we'll deliver this as a fixed scope, fixed price service.

Scope Led Project

Beginning with a detailed scoping consultancy we'll fully define and document your requirements. A scope led approach is recommended if your project requires external integration, if it involves multiple custom entities, or complex processes.

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