Microsoft Dynamics 365
Grow and scale your organisation with Microsoft Dynamics 365 CRM. Break down data silos across sales, marketing and service teams to connect customers, people and processes.
We focus on providing expertise to build and support CRM solutions that leverage the Microsoft Power Platform to increase productivity and maximise data value.
Are you wasting time through duplicated effort?
Empower everyone to work smarter using connected CRM apps and familiar Microsoft productivity tools.
Want to increase scale and modernise your processes?
We'll help you unify data using Dynamics 365 to automate repetitive tasks.
Worried about service delivery and customer churn?
We'll help you implement connected processes to delight your customers and earn their trust.
8 Reasons to Choose Dynamics 365 CRM
Microsoft Dynamics 365 unifies customers and business data, relationships and workflows, all in a single business cloud.
Earn Customers For Life
Apps for sales, marketing, and service teams connect everyone to a single source of information about each relationship, empowering everyone to provide consistent service across all channels.
Seamless Integration with Microsoft Apps
Access Dynamics CRM capabilities across Outlook, MS Teams and other familiar tools for an unrivalled, connected experience.
Replace repetitive manual tasks with connected processes. Apply embedded intelligence and triggers to automate routine actions and use guided processes to consistently reach successful outcomes, from sales to service.
Your data is safe in the Microsoft Cloud. Cloud products, including D365, are built and hosted on Azure secure data centres, secured by multi-layered protection. In Dynamics, control user access with role, record and field-based security controls.
Transition to a data-driven culture and uncover insights with real-time reporting across the metrics that matter to you using native dashboards and Power BI visualisations.
Manage Any Relationship
The Power Platform has the versatility to manage your unique relationships and processes across connected Dynamics 365 modules and Power Apps.
Unifies Your Data
Integrate Dynamics 365 modules with other applications, cloud services, and external data sources, including accounting databases, marketing automation, websites, CRM systems, etc.
Why choose us for your Dynamics 365 CRM project?
Trusted Partner - clients often describe us as having a flexible approach. We deliver a friendly service based on a clear understanding of your business.
Our Track Record- Our team has a wealth of experience delivering positive outcomes with Dynamics 365. We work with SMBs, charities and enterprise customers across many industries.
CRM Expertise - Preact's CRM story began in 1993. We have achieved Microsoft Inner Circle Partner status for our expertise in maximising the value of D365.
We Know the Cloud - Preact was an early cloud adopter. We hold Microsoft's highest accreditations for implementing and supporting cloud solutions.
Proven Method - choose one of our accelerators to complete a rapid deployment of Dynamics 365.
Managed Service - we support you in making continued improvements with Dynamics through our managed service.
Dynamics 365 CRM Apps We Implement and Support Include
Microsoft Dynamics 365 Customer Service
Exceed expectations by optimising service operations and agent productivity.
Microsoft Dynamics 365 Field Service
Optimise work order scheduling to maximise field service resources.
Our Microsoft Dynamics 365 CRM Services & Products
We offer specialist CRM services and a long-term partnership to help you adopt, scale and customise Dynamics 365 CRM.
If you are new to Dynamics 365, or looking for a new support partner to support your existing system, explore our services below.
Access support, product expertise and training to help you do more with Dynamics 365.
Our Dynamics 365 CRM Clients Include
What Our Clients Say...
"I’ve been very pleased with Dynamics 365 and found it to be a highly reliable cloud system which has proved instrumental in helping our business grow and sustain success during a period of unprecedented change in our industry. Preact's support has been a success story and we've reaped the rewards of their help."
- BeBa Energy
- Darren Oliver, Technical Director
"Just a couple of months after moving from Salesforce to Dynamics 365, we had our best sales month! This reflects the incredible efforts of our team and the quality of the solution we’ve deployed."
- Future Fit Training
- Dave Hanley, Head of Commercial
We have high standards and it is to the credit of their team that we are satisfied. Preact work in professional manner but with flexibility and we don't find them to be corporate which is big attraction for us. They are always honest in their discussions with us and we’ve seen the value of their agile approach.
- STIHL GB
- Jamie Eyton-Jones, IT Analyst
"Dynamics makes it possible for people who aren’t technical experts to make changes. We have a nice balance between what we can do internally and what activities we involve Preact with. Our responsiveness to implement change has been a success story and much of this is down to Dynamics 365."
- Age UK Islington
- Andy Murphy, Chief Executive
"When we look for emerging trends and patterns we could easily spend 20 hours or more collecting and analysing our data but using Power BI everything we need is available in real-time."
- The Matthew Project
- Malin Holm, Data Lead
"We've received excellent support from Preact through their account management, technical help and consultancy. A key part of this has been the continuity in speaking to people who understand our business and how we use Dynamics."
- DDC Dolphin
- Alan Hyde, Operations Director
Dynamics 365 Frequently Asked Questions
The positive outcomes highlighted by our clients following the deployment of Dynamics 365 frequently include better handling of their business processes and improved reporting using data-driven insights. In many instances, organisations implement Dynamics 365 to unify business and customer data, enabling processes to be connected and completed more quickly with greater accuracy and consistency.
In addition to weekly product updates, Microsoft applies two major cloud release waves for Dynamics 365 Online. These are automatically applied to ensure that all customers receive the latest version. The 2022 Release Wave 1 is the latest wave which runs through to September 2022. The latest on-premise version of Dynamics 365 is 9.1.x. Learn what's new in Dynamics 365.
Preact primarily works with CRM / Customer Engagement applications. These include Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Marketing and Dynamics Field Service. In addition to these first-party Dynamics 365 apps, we develop products built on the Power Platform.
Start with a single Dynamics 365 app that will handle a specific workload and add more later. Your data is securely stored in the same cloud tenant, enabling connected processes and reporting to easily flow between each application.
Complete the form below to learn more about how our team will implement Microsoft's intelligent business applications to improve efficiency throughout your organisation. Request a call back now to speak to one of our experts.