Microsoft Dynamics 365 - CRM Apps

Use Microsoft Dynamics 365 to unleash your organisation’s potential by breaking down data silos to connect customers, people and processes.

Preact focuses on Dynamics 365 for SMBs, providing expertise to build, implement and support fixed-priced Microsoft Dynamics 365 CRM solutions that increase productivity and accelerate digital transformation.

Dynamics 365 Productivity

Increase Productivity

Wasting time through duplicated effort and data silos?

Empower teams to work smarter using connected apps and familiar Office productivity tools.

Dynamics 365 digital transformation

Digital Transformation

Looking to increase scale & modernise processes?

Unify data in the cloud for greater flexibility and responsiveness to change.

Engage Customers

Engage Customers

Improve the service quality and consistency

Centralise data and develop connected processes that will delight customers and earn trust.

Why Select Dynamics 365?

Dynamics 365 offers a choice of role-based CRM apps that will adapt and scale with your business:

  • Only buy what you need - with a modular approach you'll avoid unnecessary overheads and complexity
  • Scale easily as your business grows - easily add Dynamics 365 modules which are connected to your processes and existing apps thanks to a common data platform
  • Seamless connectivity - with Outlook, Microsoft Teams, Sharepoint and other Microsoft 365 office productivity apps
  • Flexible licensing - licence users with an individual or multiple role based apps, or choose Team Member licensing for users who only need to complete basic tasks within the Microsoft Dynamics 365 platform

Dynamics 365 Sales & Service Guide

Find out how Dynamics 365 sales and service apps will help you transform productivity and engage your customers.

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Microsoft Dynamics 365 Applications

Choose Preact for your Dynamics 365 Deployment

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CRM Expertise - our CRM track record stretches back to 1993. Today we are fully focused on building and supporting Dynamics 365 and connected applications built on the Power Platform.

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Small Business Specialist - our team has a wealth of experience helping SMBs simplify processes, transform services and increase the value of their data.

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Straightforward Advice - clients often describe us having a flexible, down to earth approach and delivering a friendly service based on a clear understanding of their business.

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We Know the Cloud - Preact was an early cloud adopter, and we hold Microsoft's highest accreditations for cloud solutions.

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Proven Methodology - choose one of our fixed-priced starter packs to fit your requirements. Each includes our rapid, agile deployment process for early adoption of Dynamics 365.

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Managed Service - grow and expand your system using our all-in-one Elevate 365 managed service. Access to product experts, CRM support, in addition to our library of packaged solutions.

Our Clients Include

What Our Clients Say...

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Dynamics 365 Unified Interface

The Dynamics 365 user interface connects apps so these are always accessible in one place and provide a consistent, responsive experience across each browser, device and screen size.

Predictive insights and actionable next steps are promoted through embedded machine learning and artificial intelligence capabilities. The user interface also connects with familiar office productivity applications thanks to Dataverse (see below) that allows users to easily surface information, complete processes and minimise time spent switching between CRM apps, Outlook, Microsoft Teams and more.

Dynamics 365 Unified Interface

Microsoft Dataverse

Unlock the potential of Dynamics 365 and Microsoft 365 (previously Office 365), with the Microsoft Power Platform (Power Apps, Power Automate and Power BI) supported by Microsoft Dataverse. This common data model unifies your data and connect it to hundreds of data sources out of the box.

Empower everyone in your business to do their best work by connecting processes and data through business apps that are connected through a single, secure and scalable cloud platform.

Dynamics 365 with Embedded Analytics

Collect data throughout your organisation and use embedded Power BI charts and dashboards to gain real-time insight that will drive informed decision-making across all workflows.

With connected Power BI, instantly monitor the performance metrics that matter most to spot trends and drill down to uncover actionable insights within a single Dynamics 365 dashboard.

Embedded Power BI Analytics Dashboard

Dynamics 365 Frequently Asked Questions

What are the benefits of Microsoft Dynamics 365?

The positive outcomes highlighted by our clients following a deployment of Dynamics 365 frequently include better handling of their business processes and improved reporting using data-driven insights. In many instances, organisations implement Dynamics 365 to unify data, enabling processes to be connected and completed more quickly with greater accuracy and consistency. Read more about the wider benefits of Dynamics 365.

What is the latest version of Dynamics 365?

In addition to weekly product updates, Microsoft applies two major cloud release waves for Dynamics 365 Online. These are automatically applied to ensure that all customers receive the latest version. The 2021 Release Wave 1 (9.1.x) is the latest wave which runs through to September. The latest on-premise version of Dynamics 365 is 9.0.x. Learn what's new in Dynamics 365.

Which Dynamics 365 apps does Preact work with?

Preact primarily works with CRM / customer engagement applications. These include Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Marketing and Dynamics Field Service. In additional to these first-party Dynamics 365 apps we also develop solutions for the Power Platform.

What if I only need one of the Microsoft Dynamics 365 apps?

Start with a single Dynamics 365 app that will handle a specific workload and then add more later. Your data is securely stored in the same location, enabling connected processes and reporting to easily flow between each application.

Dynamics 365 Digital Transformation Guide

Get your guide to increased productivity and customer engagement through connected processes and intelligent insights.

Get the guide