Microsoft Dynamics 365

Microsoft Dynamics 365 brings together CRM and ERP capabilities into a single service that unifies people, data and business processes. With Dynamics 365, you can deploy a single comprehensive end-to-end solution that spans sales, marketing, finance and more.

Increase Productivity

Are you wasting time through duplicated effort and disconnected apps?

Empower teams to work smarter using connected apps and familiar Office 365 tools.

Engage Customers

Would you like to improve the quality and consistency of your service?

Centralise data and develop connected processes will delight customers and earn trust.

Protect Data

Worried about safeguarding your data to ensure robust security and maintain privacy?

Industry leading security features will protect your data and simplify user management.

Microsoft Dynamics 365 Apps

Dynamics 365 offers the choice of role based apps that will evolve with your business.

  • Only buy what you need - with a modular approach you'll avoid unnecessary overheads and complexity
  • Scale easily as your business grows - easily add modules which are connected to your existing apps
  • Flexible licensing - licence users with an individual role based app, across all apps with the Customer Engagement Plan, or choose Team Member licensing for users that only need to complete basic tasks

What You Get

The following solutions, apps and entitlements are included with each Dynamics 365 subscription:

Sandbox Environment*

Mobile Apps

Knowledge Capabilities


Integrated Web Portal*


Microsoft Flow

Default 10GB Cloud Storage

Microsoft Office Online

Outlook App

Voice of the Customer Surveys*

Microsoft Dynamics 365 Customer Engagement Apps

Dynamics 365 for Sales

Accelerate sales by helping your team to better understand customer needs. With D365 for Sales, sellers can focus on the best opportunities, gain actionable insights, get a complete view of their prospects and feel assured that data is correct and easily accessible.

Dynamics 365 for Customer Service 

Earn loyalty by giving agents complete information so they can provide a seamless support. Built-in intelligence means that not only can you deliver faster and more personal customer service, but also ensures you can add value to every transaction.

Dynamics 365 for Field Service

Optimise scheduling, assign the right technician to work orders and empower teams with the tools they need to increase client satisfaction. With Dynamics 365 for field service you can assign the right person to the right job every time. When they get there, they’ll have access to each client's relationship history and knowledge base resources for real-time guidance that increases resolution time and builds trust.

Dynamics 365 for Project Service 

Complete projects on time and on budget with integrated project tools. Dynamics 365 includes a range of templates to support you in building project plans. It will show you who is working on what and how the project currently stands at a glance. 

Dynamics 365 for Marketing

Transform your customer journey through personalised experiences and high-quality engagements. Connect Dynamics 365 with ClickDimensions or dotmailer marketing automation for integrated email marketing that increases productivity by automating tasks.

User Interface

The Microsoft Dynamics 365 user interface connects all of your modules and apps so they are accessible in one central location with the same user experience. 

Each Dynamics 365 app features predictive insight and actionable next steps thanks to embedded Power BI and Cortana Intelligence. The user interface also integrates with Office 365, so you can easily navigate and switch between Dynamics 365 apps and Outlook, Excel, Sharepoint and more. 

Embedded Intelligence

Collect data throughout your business and use embedded Power BI analytics to gain insight and drive smart decisions across all apps.

With Power BI, you can access real-time insights from your Microsoft Dynamics 365 data so that you can analyse your sales pipeline and identify your most promising opportunities all through a single dashboard.

Do Business Anywhere

Get access to all the client and businesses detail that matters most to you using free mobile apps.

Open contextual records directly from an email in Outlook wherever you work.

Check their latest interactions directly from this message including recent service cases and active sales opportunities by surfacing Dynamics 365 mobile apps.

Trust Preact With Your Dynamics 365 Project

  1. CRM Expertise - CRM is our core business. We have been implementing and supporting Microsoft Dynamics for ten years and we are 100% focused on Dynamics solutions.
  2. We Know the Cloud - Preact were early cloud adopters and we hold Microsoft's highest accreditation for CRM cloud solutions.
  3. Proven Methodology - choose one of our implementation packages to fit your requirements, timeline and budget. Each reflects our rapid, agile deployment process that delivers early success
  4. Living our Values - At the heart of Preact's culture sit our core values: Putting Clients First, Being the Best and Growing Business Together. Our commitment to living these values is central to the way we behave with our clients and each other.
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Choice of Implementation

If you want to get started immediately and pay monthly, or if your project requires more detailed scoping and testing, we have an implementation approach to fit your needs:

Scope Led Project

Beginning with a detailed scoping consultancy, we'll fully define and document your requirements. This approach is recommended if your project involves external integration, multiple custom entities, or complex processes.

Quick Start

Includes all the essentials to complete your cloud implementation in just a few days. Beginning with high-level scoping we'll customize Microsoft Dynamics 365 to fit your processes and deliver this as a fixed scope, fixed price service.

Instant CRM

Go live with Dynamics 365 now and spread costs monthly. We'll provision your database, apply our sales-optimised template, provide phone support and access to free web training that will help you hit the ground running.

Get Dynamics 365 Advice Today

Complete this callback form to discuss your requirements and get advice from our Dynamics experts:

* Not available with Dynamics 365 Professional licences for Sales and Customer Service apps. Web portal entitlement is subject to a minimum of 5 full Dynamics 365 enterprise licences.

Top 10 Benefits of Microsoft Dynamics 365

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