Microsoft Dynamics 365 - CRM Apps & Services

Use Microsoft Dynamics 365 to realise your organisation’s potential. Break down data silos from sales, marketing and service teams to connect customers, people and processes.

Here at Preact, we focus on Dynamics 365 for SMBs, providing expertise to quickly deploy CRM solutions that increase productivity and accelerate digital transformation.

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Dynamics 365 Productivity

Are you wasting time through duplicated effort and data silos?

Empower teams to work smarter using connected Microsoft Dynamics 365 apps and familiar Office productivity tools.

Dynamics 365 digital transformation

Want to increase scale and modernise your processes?

Dynamics 365 is the ideal platform to automate and connect repetitive manual tasks, with unified data giving greater flexibility and responsiveness to change.

Engage Customers

Worried about inconsistent service delivery and churn?

Centralise data and develop connected Dynamics 365 processes that will delight customers and earn their loyalty and trust.

Dynamics 365 Sales & Service Guide

Find out how Dynamics 365 sales and service apps will help you transform productivity and engage your customers.

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8 Reasons to Choose Dynamics 365

Dynamics 365 offers a choice of role-based CRM apps that will adapt and scale with your business.

Point number 1

Earn Customers For Life
Sales, marketing and customer service apps connect everyone to a single source of information, so you can provide consistent service across all channels and improve customer experiences.

Point number 2

Seamless Integration with Microsoft Apps
Access Dynamics CRM capabilities across Outlook, MS Teams and other familiar tools for an unrivalled, connected experience.

Point number 3

Modern Workflows
Replace repetitive manual tasks with connected processes. Apply artificial intelligence (AI) and triggers to automate actions and use guided processes to consistently reach successful outcomes, from field service to the sales process and beyond.

Point number 4

Safeguard Data
Your data is safe in the Microsoft Cloud. Cloud products, including D365, are built and hosted on Azure secure data centres, each secured by multi-layered protection. In Dynamics, control user access with role, record and field-based security controls.

Point number 5

Actionable Insights
Transition to a data driven culture and uncover insights with real-time reporting across the metrics that matter to you using native dashboards, visualisations and embedded AI capabilities.

Point number 6

Manage Any Relationship
Power Platform and Dynamics 365 have the versatility to manage each unique relationship and process across connected apps, by storing data in a scalable cloud platform. This simplifies complex workflows like customer relationship management.

Point number 7

Unifies Your Data
Integrate Dynamics 365 modules with other applications, cloud services and external data sources including accounting databases, marketing automation, websites, CRM systems and more.

Point number 8

Regular Updates
Microsoft releases major two cloud updates each year and provides weekly updates that continually innovate and extend the capabilities of Dynamics 365 apps and the Power Platform.

Why choose Preact for your Dynamics 365 Project?

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Trusted Partner - clients often describe us, as having a flexible approach and delivering a friendly service based on a clear understanding of their business.

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Small Business Specialist - our team has a wealth of experience working with SMBs to simplify processes and increase the value of their data.

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CRM Expertise - Preact's CRM story began in 1993. Today, we are a Microsoft Inner Circle Partner supporting organisations in maximising the value of Dynamics 365 and the Power Platform.

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We Know the Cloud - Preact was an early cloud adopter, and we hold Microsoft's highest accreditations for implementing and supporting cloud solutions.

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Proven Methodology - choose one of our starter packs to complete a rapid and agile deployment of Microsoft certified Dynamics 365.

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Managed Service - we'll support you in making continuous improvements with Dynamics through our Elevate 365 managed service.

Our vision and values

Dynamics 365 Add-ons

Dynamics 365 works with numerous official Microsoft add-ons, third party integrations and custom built solutions to extend functionality, tailor Dynamics 365 for your industry, support your technology stack and provide a seamless experience between Dynamics 365 and your connected software and data. Here are just four of the most popular Dynamics 365 add-ons that Preact support and implement.

Our Dynamics 365 Clients Include

What Our Clients Say...

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Dynamics 365 Frequently Asked Questions

The positive outcomes highlighted by our clients following the deployment of Dynamics 365 frequently include better handling of their business processes and improved reporting using data-driven insights. In many instances, organisations implement Dynamics 365 to unify business and customer data, enabling processes to be connected and completed more quickly with greater accuracy and consistency. Read more about the wider benefits of Dynamics 365.

In addition to weekly product updates, Microsoft applies two major cloud release waves for Dynamics 365 Online. These are automatically applied to ensure that all customers receive the latest version. The 2022 Release Wave 1 is the latest wave which runs through to September 2022. The latest on-premise version of Dynamics 365 is 9.1.x. Learn what's new in Dynamics 365.

Preact primarily works with CRM / Customer Engagement applications. These include Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Marketing and Dynamics Field Service. In additional to these first-party Dynamics 365 apps we also develop products built on the Power Platform.

Start with a single Dynamics 365 app that will handle a specific workload and then add more later. Your data is securely stored in the same cloud tenant, enabling connected processes and reporting to easily flow between each application.

Dynamics 365 Digital Transformation Guide

Get your guide to increased productivity and customer engagement through connected processes and intelligent insights.

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