Microsoft Dynamics 365

Unleash your organisation’s potential by breaking down data silos to connect customers, products, people and processes. Preact focuses on Dynamics 365 for SMBs providing insights and expertise to build and support fixed priced CRM solutions that increase productivity and accelerate digital transformation.

Increase Productivity

Increase Productivity

Are you wasting time through duplicated effort and disconnected apps?

Empower teams to work smarter using connected apps and familiar Office 365 tools.

Engage Customers

Engage Customers

Would you like to improve the quality and consistency of your service?

Centralise data and develop connected processes that will delight customers and earn trust.

Digital Transformation

Digital Transformation

Looking to increase scale and modernise business processes?

Unify data in the cloud for greater flexibility and responsiveness to change.

Let's Talk! Request Dynamics 365 Callback

Complete this callback form to discuss your requirements and get advice from our Dynamics experts:

How Dynamics 365 Works

Dynamics 365 offers a choice of role based apps that will evolve with your business:

  • Only buy what you need - with a modular approach you'll avoid unnecessary overheads and complexity
  • Scale easily as your business grows - easily add Microsoft Dynamics 365 modules which are connected to your existing apps thanks to a common data platform
  • Flexible licensing - licence users with an individual or multiple role based apps, or choose Team Member licensing for users who only need to complete basic tasks within the Microsoft Dynamics 365 platform

Microsoft Dynamics 365 Apps

Dynamics 365 Sales

Go beyond sales force automation to better understand customer needs, engage more effectively, and win more deals. With Dynamics 365 for Sales, sellers can focus on the best opportunities, gain actionable insights, get a complete view of their prospects and feel assured that data is correct and easily accessible.

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Dynamics 365 Customer Service 

Earn loyalty by giving agents complete information so they can provide a seamless support. Built-in intelligence means that not only can you deliver faster and more personal customer service, but also ensures you can add value to every transaction.

Dynamics 365 Field Service

Optimise scheduling, assign the most suitable technicians to work orders and empower teams with the tools they need to increase client satisfaction. With Dynamics 365 for Field Service quickly find and schedule the best resource for each job and turn service calls into a strategic advantage. It provides everything you need - from optimized work order scheduling to predictive maintenance.

Dynamics 365 Project Service 

Complete projects on time and on budget with integrated project tools. Dynamics 365 includes a range of templates to support you in building project plans. It will show you who is working on what and how the project currently stands. 

Dynamics 365 Marketing

Transform your customer journey through personalised experiences and high-quality engagements. Move beyond basic email marketing with marketing automation by connecting Dynamics 365 with ClickDimensions or dotmailer. Connect sales and marketing, automate processes and make smarter decisions to maximize marketing ROI.

Unified Interface

The Dynamics 365 user interface connects modules and apps so they are accessible in one location with a consistent experience across any browser, device and screen size. 

Each Dynamics 365 app features predictive insight and actionable next steps thanks to embedded machine learning and artificial intelligence. The user interface connects with Office 365 thanks to a shared data platform, so you can easily navigate and switch between Dynamics 365 apps and Outlook, Excel, Sharepoint and more.

Dynamics 365 Unified Interface

Embedded Intelligence

Collect data throughout your business and use embedded Power BI analytics to gain insight and drive smart decisions across all apps. With Power BI, you can access real-time insights from your data so that you can instantly monitor your key performance metrics, spot trends and drill down to uncover insights within a single dashboard.

Common Platform

Unlock the potential of Dynamics 365 and Office 365 with the Microsoft Power Platform (Power Apps, Power Automate and Power BI) supported by a Common Data Model that brings your data together and connects to hundreds of data sources out of the box.

Enable people to do their best work by unifying relationships, processes, and data with comprehensive business applications connected through a single, secure and scalable cloud platform.

Trust Preact With Your Dynamics 365 Project

  1. CRM Expertise - CRM is our core business. We have implemented and supported Microsoft Dynamics for more than 10 years and we are 100% focused on solutions built on the Power Platform.
  2. Straightforward Communication - our clients often describe us having a flexible, down to earth approach and delivering a friendly service based on a clear understanding of their business.
  3. We Know the Cloud - Preact were early cloud adopters and we hold Microsoft's highest accreditation for CRM cloud solutions.
  4. Proven Methodology - choose one of our fixed priced package to fit your requirements, timeline and budget. Each reflects our rapid, agile deployment process that will deliver early adoption of Dynamics 365. This includes our quick start packs that will deliver an initial Dynamics deployment as a minimum viable product.
  5. Managed Service - make continual improvements to your Dynamics 365 system by using our managed service to phase changes, develop user skills and get access to ongoing training, support and product knowledge. 
  6. Living our Values - At the heart of Preact's culture sit our core values: Putting Clients First, Being the Best and Growing Business Together. Our commitment to living these values is central to the way we behave with our clients and each other.

Choice of Implementation

If you want to get started immediately and pay monthly, or if your project requires more detailed scoping and testing, we have an fixed price implementation package to fit your needs:

Scope Led Implementation of Dynamics 365

Scope Led

Beginning with a fixed price scope, we'll fully define and document your requirements to include external integration or complex processes.

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Quick Start Implementation of Dynamics 365

Quick Start


Get up and running with just the features you need. A speedy, fixed price implementation of Dynamics 365 in just 10 consultancy days.

Quick Start

Instant CRM Implementation of Dynamics 365

Instant CRM

Use our managed service to support your implementation by filling gaps in your resources and expertise, and spread set-up and support costs.

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Microsoft Dynamics 365 Productivity Guide

A roadmap to digital transformation, connected working and data-driven insights for competitive advantage.

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