Are you wasting time through duplicated effort and data silos?
Empower teams to work smarter using connected Microsoft Dynamics 365 apps and familiar Office productivity tools.
Want to increase scale and modernise your processes?
Dynamics 365 is the ideal platform to automate and connect repetitive tasks, with unified data providing greater flexibility and responsiveness to change.
Worried about inconsistent service delivery and churn?
Centralise data to develop connected processes using Dynamics 365 to delight your customers and earn their loyalty and trust.
8 Reasons to Choose Dynamics 365
Earn Customers For Life
Apps for sales, marketing, and service teams connect everyone to a single source of information about each relationship, empowering everyone to provide consistent service across all channels.
Seamless Integration with Microsoft Apps
Access Dynamics CRM capabilities across Outlook, MS Teams and other familiar tools for an unrivalled, connected experience.
Replace repetitive manual tasks with connected processes. Apply embedded intelligence and triggers to automate routine actions and use guided processes to consistently reach successful outcomes, from sales to service.
Your data is safe in the Microsoft Cloud. Cloud products, including D365, are built and hosted on Azure secure data centres, secured by multi-layered protection. In Dynamics, control user access with role, record and field-based security controls.
Transition to a data-driven culture and uncover insights with real-time reporting across the metrics that matter to you using native dashboards and Power BI visualisations.
Manage Any Relationship
The Power Platform has the versatility to manage your unique relationships and processes across connected Dynamics 365 modules and Power Apps.
Unifies Your Data
Integrate Dynamics 365 modules with other applications, cloud services, and external data sources, including accounting databases, marketing automation, websites, CRM systems, etc.
Why choose Preact for your Dynamics 365 Project?
Trusted Partner - clients often describe us as having a flexible approach and delivering a friendly service based on a clear understanding of their business.
Our Track Record- Our team has a wealth of experience delivering positive outcomes with Dynamics 365, working with SMBs, charities and enterprise customers across multiple industries.
CRM Expertise - Preact's CRM story began in 1993. Today, we are a Microsoft Inner Circle Partner supporting organisations in maximising the value of Dynamics 365 and the Power Platform.
We Know the Cloud - Preact was an early cloud adopter, and we hold Microsoft's highest accreditations for implementing and supporting cloud solutions.
Proven Methodology - choose one of our starter packs to complete a rapid deployment of Microsoft-certified Dynamics 365.
Managed Service - we'll support you in continuously improving Dynamics through our Elevate 365 managed service.
Our Dynamics 365 Services and Products
We offer specialist CRM services and a long-term partnership to help you adopt, scale and customise Dynamics 365.
If you are new to Dynamics 365, or looking for a new support partner to support your existing system, explore our services below.
Access Dynamics 365 technical support, product expertise and training resources on-demand.
Dynamics 365 Applications & Add-ons
Understand customer needs better and win faster.
Empower agents to provide higher quality support service.
Create personalised journeys and elevate customer experiences
Optimise work order scheduling and empower field service teams.
The leading marketing automation cloud for Dynamics 365.
Handle feedback by building surveys and generating insights.
Low-code, self-service websites connected to Dynamics 365.
Our Dynamics 365 Clients Include
What Our Clients Say...
I’ve been very pleased with Dynamics 365 and found it to be a highly reliable cloud system which has proved instrumental in helping our business grow and sustain success during a period of unprecedented change in our industry. Preact's support has been a success story and we've reaped the rewards of their help.
- BeBa Energy
- Darren Oliver, Technical Director
Just a couple of months after moving from Salesforce to Dynamics 365, we had our best sales month! This reflects the incredible efforts of our team and the quality of the solution we’ve deployed.
- Future Fit Training
- Dave Hanley, Head of Commercial
We have high standards and it is to the credit of their team that we are satisfied. Preact work in professional manner but with flexibility and we don't find them to be corporate which is big attraction for us. They are always honest in their discussions with us and we’ve seen the value of their agile approach.
- STIHL GB
- Jamie Eyton-Jones, IT Analyst
Dynamics makes it possible for people who aren’t technical experts to make changes. We have a nice balance between what we can do internally and what activities we involve Preact with. Our responsiveness to implement change has been a success story and much of this is down to Dynamics 365.
- Age UK Islington
- Andy Murphy, Chief Executive
When we look for emerging trends and patterns we could easily spend 20 hours or more collecting and analysing our data but using Power BI everything we need is available in real-time.
- The Matthew Project
- Malin Holm, Data Lead
We've received excellent support from Preact through their account management, technical help and consultancy. A key part of this has been the continuity in speaking to people who understand our business and how we use Dynamics.
- DDC Dolphin
- Alan Hyde, Operations Director
How to get started with Dynamics 365
Dynamics 365 Frequently Asked Questions
The positive outcomes highlighted by our clients following the deployment of Dynamics 365 frequently include better handling of their business processes and improved reporting using data-driven insights. In many instances, organisations implement Dynamics 365 to unify business and customer data, enabling processes to be connected and completed more quickly with greater accuracy and consistency.
In addition to weekly product updates, Microsoft applies two major cloud release waves for Dynamics 365 Online. These are automatically applied to ensure that all customers receive the latest version. The 2022 Release Wave 1 is the latest wave which runs through to September 2022. The latest on-premise version of Dynamics 365 is 9.1.x. Learn what's new in Dynamics 365.
Preact primarily works with CRM / Customer Engagement applications. These include Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Marketing and Dynamics Field Service. In addition to these first-party Dynamics 365 apps, we develop products built on the Power Platform.
Start with a single Dynamics 365 app that will handle a specific workload and add more later. Your data is securely stored in the same cloud tenant, enabling connected processes and reporting to easily flow between each application.
If you are wondering, "What is Microsoft Dynamics 365?" the simple answer is that it's whatever your business needs it to be. Its suite of connected modules that run on the Microsoft Power Platform is highly adaptable and scalable to unique needs and changes in requirements. At its heart, Dynamics 365 is an advanced piece of cloud-based enterprise resource planning (ERP) and customer relationship management (CRM) software. It connects your diverse departments, synergises your stakeholders and utilises the full power of modern technology to make your organisation run more efficiently. This means less frustration, more cooperation, happier teams and brighter futures. Preact will work with you to personalise these modules to fit the way you want to work.
Microsoft has trusted us to implement Dynamics since 2007. Today, Preact is a leading Microsoft Gold Partner and has become a member of its prestigious Inner Circle representing the top 1% of partners worldwide. Rest assured you are in safe hands, and our experts are ready to talk you through how you can benefit from D365 (if you are wondering, "what is D365?" it's an abbreviation). Just call us on 0800 381 1000 or send us a message to accelerate your journey to becoming a super-effective modern business.
Another common question is "What is Dynamics 365 CE?" the CE stands for customer engagement and represents parts of D365 built for CRM purposes that Preact focuses on.
Microsoft dynamics 360 is one of many common incorrect terms (misnomers) used to refer to this software. Other misnomers include dynamic 360, 360 dynamics, dynamics 364, Microsoft 365 dynamics, Microsoft dynamic 365, Microsoft 360 CRM, and some web searchers accidentally leave out the spaces and type microsoftdynamics365. All of these terms refer to the same software, which Preact implement in businesses, train staff on how to use and provide support across the UK.
Microsoft Dynamics 365 Innovate and Thrive Guide
Get your guide to increased productivity, personalised engagement and customer loyalty, through connected processes and intelligent insights.
Complete the form below to learn more about how Preact can implement Microsoft's intelligent business applications to improve efficiency throughout your organisation. Request a call back now, or schedule a call with one of our consultants.