Microsoft Dynamics 365

Grow and scale your organisation with Microsoft Dynamics 365 CRM. Break down data silos across sales, marketing and service teams to connect customers, people and processes.

We focus on providing expertise to build and support CRM solutions that leverage the Microsoft Power Platform to increase productivity and maximise data value.

Dynamics 365 Productivity

Are you wasting time through duplicated effort?

Empower everyone to work smarter using connected CRM apps and familiar Microsoft productivity tools.

Dynamics 365 digital transformation

Want to increase scale and modernise your processes?

We'll help you unify data using Dynamics 365 to automate repetitive tasks.

Engage Customers

Worried about service delivery and customer churn?

We'll help you implement connected processes to delight your customers and earn their trust.

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8 Reasons to Choose Dynamics 365 CRM

Microsoft Dynamics 365 unifies customers and business data, relationships and workflows, all in a single business cloud.

Point number 1

Earn Customers For Life
Apps for sales, marketing, and service teams connect everyone to a single source of information about each relationship, empowering everyone to provide consistent service across all channels.

Point number 2

Seamless Integration with Microsoft Apps
Access Dynamics CRM capabilities across Outlook, MS Teams and other familiar tools for an unrivalled, connected experience.

Point number 3

Modern Workflows
Replace repetitive manual tasks with connected processes. Apply embedded intelligence and triggers to automate routine actions and use guided processes to consistently reach successful outcomes, from sales to service.

Point number 4

Safeguard Data
Your data is safe in the Microsoft Cloud. Cloud products, including D365, are built and hosted on Azure secure data centres, secured by multi-layered protection. In Dynamics, control user access with role, record and field-based security controls.

Point number 5

Actionable Insights
Transition to a data-driven culture and uncover insights with real-time reporting across the metrics that matter to you using native dashboards and Power BI visualisations.

Point number 6

Manage Any Relationship
The Power Platform has the versatility to manage your unique relationships and processes across connected Dynamics 365 modules and Power Apps.

Point number 7

Unifies Your Data
Integrate Dynamics 365 modules with other applications, cloud services, and external data sources, including accounting databases, marketing automation, websites, CRM systems, etc.

Point number 8

Regular Updates
Microsoft releases two major cloud updates yearly and provides weekly updates that continually innovate and extend the capabilities of Dynamics 365 apps and the Power Platform.

Why choose us for your Dynamics 365 CRM project?

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Trusted Partner - clients often describe us as having a flexible approach. We deliver a friendly service based on a clear understanding of your business.

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Our Track Record- Our team has a wealth of experience delivering positive outcomes with Dynamics 365. We work with SMBs, charities and enterprise customers across many industries.

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CRM Expertise - Preact's CRM story began in 1993. We have achieved Microsoft Inner Circle Partner status for our expertise in maximising the value of D365.

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We Know the Cloud - Preact was an early cloud adopter. We hold Microsoft's highest accreditations for implementing and supporting cloud solutions.

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Proven Method - choose one of our accelerators to complete a rapid deployment of Dynamics 365.

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Managed Service - we support you in making continued improvements with Dynamics through our managed service.

Microsoft Dynamics 365 CRM Guide

Find out how Dynamics 365 apps will help you drive business growth, transform productivity and engage your customers.

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Our Dynamics 365 CRM Clients Include

What Our Clients Say...

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Dynamics 365 Frequently Asked Questions

The positive outcomes highlighted by our clients following the deployment of Dynamics 365 frequently include better handling of their business processes and improved reporting using data-driven insights. In many instances, organisations implement Dynamics 365 to unify business and customer data, enabling processes to be connected and completed more quickly with greater accuracy and consistency.

In addition to weekly product updates, Microsoft applies two major cloud release waves for Dynamics 365 Online. These are automatically applied to ensure that all customers receive the latest version. The 2022 Release Wave 1 is the latest wave which runs through to September 2022. The latest on-premise version of Dynamics 365 is 9.1.x. Learn what's new in Dynamics 365.

Preact primarily works with CRM / Customer Engagement applications. These include Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Marketing and Dynamics Field Service. In addition to these first-party Dynamics 365 apps, we develop products built on the Power Platform.

Start with a single Dynamics 365 app that will handle a specific workload and add more later. Your data is securely stored in the same cloud tenant, enabling connected processes and reporting to easily flow between each application.

Innovate & Thrive with Dynamics 365 CRM

Get your guide to increased productivity, personalised engagement and customer loyalty, through connected processes and intelligent insights.

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