Our Case Studies & Client Success Stories
Preact has been providing businesses of all sizes a complete range of CRM consulting services for more than 25 years. During this time we have implemented solutions, delivered training and provided support for thousands of satisfied users.
Below is a selection of our clients and their success stories with Microsoft Dynamics 365.
Implementing Dynamics 365
Workplace Design and Fit Out
Outcomes included - improved data capture, increased visibility across all teams and improved business processes including handling of customer queries
Outcomes included - unified customer and course data, and integrations creating seamless and consistent customer journeys across all channels.
Future Fit Training
Education & Training Provider
Outcomes included - faster student onboarding, unified data, connected processes, improved sales performance and better reporting.
Construction, Design & Consultancy
Outcomes included - transformed group reporting, consistent handling and visibility of business-critical processes, improved collaboration and optimised resource allocation.
Age UK Islington
Outcomes included - paperless processing, reduced cost to onboard volunteers, data driven insights to optimise community services and more responsive service delivery.
Hygiene & Infection Control
Outcomes included - numerous time saving processes to increase productivity, gaining quicker performance insights, greater flexibility to manage service visits and customer assets.
Digital Workplace Group
Outcomes included - transformed its reporting by connecting its data and processes, and providing its mobile sales team with a better user experience.
Australian Lions Hearing Dogs
Outcomes included - connected fundraising processes, clarity of stakeholder connections, unified data and improved data capture with on-demand access.
Oxford Gene Technology
Molecular Genetics Research
Outcomes included - better handling of sales processes across business units and clearer visibility of client interactions across multiple touch points including sales and service.
British Gymnastics Foundation
Outcomes included - improved handling of key processes by deploying a connected self-service Dynamics 365 / Power Apps web portal.
Outcomes included - connected business processes helped the company to expand despite market turbulence, improved service delivery through integrated web portal and proactive maintenance.
The Matthew Project
Outcomes included - increased data quality, paperless processing, reporting funding compliance and data-driven insights to improve coverage and service.
Outcomes included - increase user sentiment towards CRM, higher levels of client satisfaction and increased billing, new actionable data insights and increased mobile productivity.
Dynamics 365 Support Transfer / System Take On
Outcomes included - secured increased local authority contracts by demonstrating more efficient process management, greater transparency and increased reporting compliance.
Barcode Scanning Technology
Outcomes included - faster resolution of support issues, clearer understanding of channel opportunities and greater confidence in sales data to identify trends.
Outcomes included - fully connected processing from lead to order including Sage 50 integration, improved data quality and process consistency.
Outcomes included - stronger management of relationship data, better reporting and a better end-user experience for Microsoft Dynamics 365.
Outcomes included - improved internal CRM knowledge and expertise through ongoing Microsoft Dynamics mentoring, advice and training.
Outcomes included - real-time reporting of service level agreements and other KPIs, increased productivity and increased user engagement.
Children's Food Trust
Outcomes included - increased reporting insight, greater user engagement, efficient execution of business processes and easier access to customer information.