Microsoft Dynamics 365 for Customer Service
Preact works with partners to implement Dynamics 365 for Customer Service to help their clients meet the rising customer expectation by earning loyalty through smarter processes.
Improve service delivery - without working harder
Work smarter with connected Dynamics 365 processes to resolve issues and consistently deliver amazing service.
Meet client expectations with online self-service
Empower customers to find answers and raise service issues on-demand via a secure, integrated web portal.
A single source of truth about each client relationship
Unify all customer detail in one place for a complete view about each relationship by desktop, web and mobile.
Deliver Fast, Personalised Service
Leveraging familiar Office 365 apps, Preact implements Dynamics 365 to provide an intuitive experience and empower service teams. Provide a personalised service and quickly resolve issues with complete relationship information that is accessible in a unified interface across desktop, mobile and tablet devices.
Make every interaction matter with case management tools that help agents increase first call resolution rates. We'll configure process flows that provide prescriptive advice guiding agents to successful outcomes by following your business rules and best practices.
Helping Partners Increase Cloud Revenue
Create new revenue streams by partnering with Preact to introduce new Microsoft Dynamics 365 opportunities.
- Fill service gaps without taking on added responsibility
- No competition from a CRM focused provider
- Bill up to 100% of Dynamics 365 licence revenue
- Earn recurring Dynamics 365 service revenue
- Strengthen relationships and make customers more ‘sticky’
- Easy to get started, just begin referring!
Dynamics 365 for Customer Service: At a Glance
|Features & Capabilities||D365 for Customer Service|
|Accounts, Contacts, Activities & Notes||✓|
|Dashboards & Charts||✓|
|Mobile & Tablet Apps||✓|
|Dynamics 365 for Outlook||✓|
|Create / Publish Knowledge Posts||✓|
|Entitlements + Service Level Agreements||✓|
|Microsoft Forms Pro Surveys||✓|