Microsoft Dynamics 365 for Customer Service

Preact works with partners to implement Dynamics 365 for Customer Service to help their clients meet the rising customer expectation by earning loyalty through smarter processes.

Earn loyalty

Improve service delivery - without working harder

Work smarter with connected Dynamics 365 processes to resolve issues and consistently deliver amazing service.

24/7 self-service

Meet client expectations with online self-service

Empower customers to find answers and raise service issues on-demand via a secure, integrated web portal.

Empower teams

A single source of truth about each client relationship

Unify all customer detail in one place for a complete view about each relationship by desktop, web and mobile.

Email partners@preact.co.uk or phone 0800 381 1000 to discuss a new Dynamics 365 lead and learn more about partnering with Preact.

Deliver Fast, Personalised Service

Leveraging familiar Office 365 apps, Preact implements Dynamics 365 to provide an intuitive experience and empower service teams. Provide a personalised service and quickly resolve issues with complete relationship information that is accessible in a unified interface across desktop, mobile and tablet devices.

Make every interaction matter with case management tools that help agents increase first call resolution rates. We'll configure process flows that provide prescriptive advice guiding agents to successful outcomes by following your business rules and best practices.

Helping Partners Increase Cloud Revenue

Create new revenue streams by partnering with Preact to introduce new Microsoft Dynamics 365 opportunities.

  • Fill service gaps without taking on added responsibility
  • No competition from a CRM focused provider
  • Bill up to 100% of Dynamics 365 licence revenue
  • Earn recurring Dynamics 365 service revenue
  • Strengthen relationships and make customers more ‘sticky’
  • Easy to get started, just begin referring!

Dynamics 365 for Customer Service: At a Glance

Features & CapabilitiesD365 for Customer Service
Accounts, Contacts, Activities & Notes
Dashboards & Charts
Mobile & Tablet Apps
Dynamics 365 for Outlook
Case Management
Create / Publish Knowledge Posts
Entitlements + Service Level Agreements
Microsoft Forms Pro Surveys
Create Leads
Custom Entities

Quick Reference Guide

Our Customers Include


Make a Referral

Email partners@preact.co.uk or phone 0800 381 1000 to discuss a new Dynamics 365 lead and learn more about our partnership approach.