Microsoft Dynamics 365 for Telecommunications

Effective business support systems connect sales, marketing and customer service across all telecoms relationships. This includes partners, distributors, retailers, service providers, as well as direct and indirect sales channels. Microsoft Dynamics 365 helps telecommunications companies manage their diverse processes and build a customer-centric business.

Grow Business

Can you access accurate sales forecasts on-demand?

From short term goals to longer term targets, use Dynamics 365 to understand sales activity and advance your plans.

Increase Sales Productivity

Wasting time through duplicated effort?

Work smarter using connected apps and familiar Office 365 tools that will help sales teams win faster.

Single Source of Truth

Do you have a single source of truth about each relationship?

Unify all client detail in one place for a complete view about each relationship via desktop, web & mobile.

5 Reasons Why Telecoms Firms Choose Dynamics 365

#1 Manage Any Relationship

Dynamics 365 easily adapts to manage your diverse relationships including customers, distributors and partners for a connected system that will fuel your growth.

#2 Contract Management

Manage your contracts and renewal processes centrally within Dynamics 365 to gain usage insight and develop connected processes that will save time and boost renewal rates.

#3 Connected Data

Dynamics 365 centralises your data making it accessible in one place through a single interface that enables integrated sales, marketing, service and finance.

#4 Works with Office 365

Deep integration between D365 and Office 365 brings together business processes and personal productivity. Leverage Outlook, Excel, Word and other familiar tools for an unrivalled connected experience.

#5 Transform Processing Efficiency

Develop smarter processes that replace repetitive manual tasks and provide users with contextual, prescriptive guidance. These will enforce your rules and help users qualify leads, resolve service issues, and reach successful outcome across other workflows.

#6 Track your KPI's

Use personalised views and dashboards to monitor your Key Performance Indicators in real-time to assess performance and take proactive action. Connect Power BI to gain further insights and identify trends that support informed decision-making.

How Preact Support Telecoms Providers

We have a great deal of experience implementing and supporting solutions for telecoms companies. Our solutions include:

  • Integration with telecoms billing and ERP platforms
  • Multi-channel relationship management including distribution and retail
  • Handling subscription-based sales
  • Service Care processes with automated case routing and SLA monitoring
  • Role based dashboards to manage key performance indicators
  • Project management for provisioning processes
  • Referral management capability
  • Automation of selling and marketing processes
  • Contract and renewal processes

Learn more about our implementation approach.

Case Study

“Compared to our previous supplier, Preact has been far more responsive and demonstrated a ‘can-do’ approach. Our discussions are always consultative which has helped us understand just how much is possible in Microsoft Dynamics.” 

Laura Fowler, Business Account Manager,  Source Telecom

Download Case Study (PDF)

Our telecoms clients include...

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