CRM for Telecommunications
Effective business support systems connect sales, marketing and customer services across all telecoms relationships. This includes partners, distributors, retailers, service providers, as well as direct and indirect sales channels.
Microsoft Dynamics for Telecoms
Microsoft Dynamics enables companies in the telecommunications market to manage their diverse processes and build a customer-centric businesses.
Preact has a great deal of experience implementing and supporting solutions for telecoms companies including:
- Integration with telecoms billing and ERP platforms
- Multi-channel relationship management including distribution and retail
- Service Care processes with automated case routing and SLA monitoring
- Role based dashboards to manage key performance indicators
- Project management for provisioning processes
- Referral management capability
- Automation of selling and marketing processes
- Contract and renewal processes
“Compared to our previous supplier, Preact has been far more responsive and demonstrated a ‘can-do’ approach.
Our discussions are always consultative which has helped us understand just how much is possible in Microsoft Dynamics.”
Laura Fowler, Business Account Manager, Source Telecom