What happened to Microsoft Dynamics 365 Business Edition?

Microsoft Dynamics 365 / CRM

When Microsoft launched Dynamics 365 in 2016 it announced there would be two editions for the product.

As implied the Enterprise edition would serve enterprise organisations and a Dynamics 365 Business edition would be available for small and mid-sized organisations of up to 200 or so seats.

In the UK, Microsoft rolled out Dynamics 365 with an Enterprise edition only release.

This has been the default product for businesses of all sizes activated to date. A promotional offer with a reduced price point has been available to businesses that only need basic sales and customer service capabilities in the absence of the Business edition.

Many of our customers have taken advantage of this deal and we've posted separately about the SMB promotion.

Dynamics 365 Business edition was due to be released in 2017 beginning with dedicated SMB apps for Finance & Operations and Sales with a Marketing app for Business edition scheduled to follow in 2018.

In September 2017, Microsoft announced a change to its strategy whereby it will now offer a single collection of connected Dynamics 365 apps for businesses of all sizes rather than apps aligned with two editions.

With a shift away from 'editions', customers will be able to choose from different price points for each Dynamics 365 app based on the capabilities and capacities for their needs.

At this time, Microsoft has not shared any detail about the number of price points for each app nor the capabilities and functions it will use to determine these price tiers.

Its new pricing model for Dynamics 365 is due to arrive in Spring 2018.


** April Update ** Microsoft has now announced its new Business Central app that brings the full power of Dynamics NAV to the cloud. READ MORE


In the meantime, the Dynamics 365 SMB promotion remains available enabling businesses to secure reduced pricing for the full capabilities of the Sales or Sales + Customer Service apps at a reduced rate - and renew this offer through until December 2019.

** 13 March 2018 Update ** Microsoft has announced that its SMB offer will no longer be offered to new customers from 31 March 2018

In 2018, Microsoft will also be offering a new end-to-end business management cloud solution that will be an expansion of the Dynamics 365 Finance and Operations Business Edition, previously released in North America, and adding the full capabilities of Dynamics NAV. 

This is currently being prepared under the code name 'Tenerife' and will result in both cloud and on-premise releases.

Spring 2018 is set to be a busy time with a flurry of new and updated apps together with a new pricing model.


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