The Future Destination For Dynamics 365 Administration

Unification has been a recurring theme in Microsoft's recent updates. This has impacted the Dynamics 365 CE update policy, user interface, scheduling tools and most significantly seen in the introduction of the Power platform for Business Apps.

Next up, is the unification of administration across these apps through a new Power platform Admin Center.

In addition to the Common Data Service (CDS), this includes admin for Microsoft Flow, PowerApps, and crucially Dynamics 365 Customer Engagement apps.

Currently in preview, Microsoft describes this as being the go-to destination for admins creating, managing and supporting their environments across the Common Data Service for Business Applications.

Whereas administrators currently navigate to multiple locations, the new portal will be a single destination to manage Dynamics 365 Customer Engagement and all CDS apps. Once more functionality is added, this will ultimately become the only admin resource for carrying out all tasks across the entire Power platform.

As a result, CRM admins are now also Power platform administrators and will increasingly be users of the new Admin Center.

In our recent post we've highlighted how the new Common Data Service for Apps analytics, accessible within the Admin Center, provides CRM administrators with insights about their Dynamics 365 cloud instance and its usage. 

Further analytics (currently available up to 28 days) cover PowerApps and Flow through embedded Power BI dashboards.

Additional capabilities within the Power platform Admin Center include:

Help and Support - get self-help guidance and request support for Dynamics 365, PowerApps and Microsoft Flow.

Environment Management - a single list of all your instances (now called environments) where you can see more details including admin mode settings, security group assignment and service health. 

Rather than opening each environment, click settings to manage all settings.

In the current preview, some admin tools are missing but more are coming and further capabilities are expected to include:

  • Extended environment ops including reset, copy and restore
  • Create new environments within the Power platform Admin center
  • Improved storage reporting
  • Report outages within the center

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