Preact Team Profile: Sean Lonergan, Service Delivery Manager

Sean Lonergan Profile Picture

The crucial part of any service is the people. Preact is no exception. Our team are who makes us what we are. Whether you're a client of ours, you're considering Preact as a partner, or you're just curious, we're sure you will enjoy learning more about Sean, our Service Delivery Manager.

We asked if he was happy to sit down with one of the Marketing Team to have a "chat", and after a half-hour call and a few laughs, here's what we learnt about Sean.

What does a day in the life of Sean Lonergan, Service Delivery Manager, look like?

"My day kicks off at 8:30 am with a daily management call, where we discuss the utilisation of the team. That's followed by a call with my Managed Service team to cover any tasks in the queue from clients that need to be assigned. We'll also go through any ongoing issues we can help each other with. It's an excellent way for us to share knowledge and check everyone is doing okay.

Apart from that, there is no routine in my day!

From this point on, I'll be focusing on customer requests and any issues that are escalated to me. This also includes helping colleagues across other parts of the business who need my opinion on a challenge they're facing. I'll also be looking at our internal processes to identify where improvements can be made based on team or customer feedback. I'll be on calls for much of the day, helping people whenever they need me."

What is something people don’t know about you?

“I love boxing so much; I attend 6 am sessions on Saturdays! After my recent charity bout, I decided to keep up the training, and it’s been one of the best things I’ve done in terms of fitness. I do many different fitness activities but I struggle the most during my boxing sessions, which makes it so exciting; it’s a genuine challenge that takes me completely out of my comfort zone!”

Sean Lonergan Boxing Match

How did you choose your career path?

"Well, I didn't quite choose it as much as stumbled into it. Growing up, I constantly changed my mind, from chef to lawyer. Somehow I ended up doing Computer Science at university, and whilst I did work in an IT role during university, I didn't think of it as long-term.

Once I had finished uni, I got applying for other roles. I came across the term CRM, learnt what customer relationship management meant, applied to Preact for a Support Consultant role, got the job, and have been here since."

What is the best part of your job?

"Helping people. The fact that I get to interact with a lot of different people, all of whom need my help in different ways. It's very stressful at times, but rewarding no matter what."

How does your team help our clients?

"My team is the Managed Service, so it's all about continuous changes to the system. We work with clients after their initial projects are completed and use those systems as a base to constantly evolve from there on. Other times, we're working with clients who previously had a different support partner, sometimes no support partner, and feel as though they could be making better use of their system.

Anything from minor tweaks to the system to more considerable process changes. It's that continuous improvement once the system is in place."

What's the best piece of advice you've been given?

"Put yourself in the other person's shoes.

It's generic, but it works. Whether it's personally or professionally, learning to understand how others will perceive things changes how your actions.

For example, at work, if I have to share some information that a customer might not want to hear, the first thing I do is jump on a call with them. Having that phone call makes it easier to communicate that we plan to do our best to sort out the situation and understand them."

How would you define success?

"Achieving your goals, no matter how big or small. But actually, it's more than that. It's the incremental change leading up to something bigger. Each move forward is a success in itself."

What’s been your favourite place to visit so far?

“Ooh, that’s tough. It’s a toss-up between St Lucia and India. It isn’t easy because St Lucia was a family holiday, with lots of water activities and relaxation at the beach. Whilst India was a work trip, it was great to meet our Build Team in person, try so much amazing food, and take part in the Holi festival; it was an unreal experience!”

Sean Lonergan Holi

Quick-Fire Round

What song gets you in the zone?

“When It Rains, It Pours by Luke Combs. I like a lot of different music, but country is definitely my favourite.”

What are you passionate about?

“Simple. Spending time with people. I’m not a massive fan of spending time alone, but really it’s just any time with the people I care about. It doesn’t matter what we’re doing.”

If you could learn a skill instantly, what would it be?

“I would love to speak another language! Perhaps Mandarin would be good, but yes, definitely learn a new language.”

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