Preact Official Statement: Covid-19 (Coronavirus)

Covid - 19 Statement

In line with guidance from the UK government, NHS England and the World Health Organisation (WHO) in response to the spread of Covid-19, Preact has made preparations to ensure that we can continue to protect our staff and support our clients.

As a supplier, we acknowledge Preact's responsibility as part of our clients' business continuity plan, and we want to assure you of the continuity of our service.

Keeping our operations running is critical to us. We are committed to continuing fulfilling 100% of our commitments to clients and using technology wherever we can to play our part in controlling the spread of Covid-19 and minimise the impact on business and society.

Since we closed our offices in March, the Preact team has been working from home. Similar to many businesses, this has presented some challenges, but it has also created new opportunities as we adapt and improve our services. Using Microsoft Teams and Dynamics 365, our team has stepped up its collaboration to support our clients during this uncertain time.

We have been proud to a play a part in helping organisations respond to unprecedented changes within their market caused by the pandemic. By rapidly deploying Dynamics, web portals and other Power Platform solutions, these projects have helped clients ensure business as normal. In other instances, these have supported the launch of new products and services directly related to reducing the business impact of Covid-19

As a supplier, we acknowledge Preact's responsibility as part of our clients' business continuity plan, and we want to assure you of the continuity of our service.

Keeping our operations running is critical to us. We intend to fulfil 100% of our commitments to clients and use technology wherever we can to play our part in controlling the spread of Covid-19 and minimise the impact on business and society.

Team Advice Communications

Through our internal Microsoft Teams channels we have shared advice on how to protect yourself, and we have provided links to supporting resources from the NHS and WHO. This has included links to guidance on self-isolation and social distancing.

Preact team members have been reminded to ensure their personal contact information is up to date so that we may quickly and efficiently notify everyone concerned.

We recognise the situation continues to quickly evolve. Our senior management team are monitoring this and are holding daily remote meetings, and we will update our advice and guidance as required. Through regular updates and weekly web conferences, we are continuing to keep our people informed of the latest developments.

Customer Communications

Externally we have shared regular updates about our business continuity arrangements with our clients. All client communications in relation to Covid-19 will continue to be made through the usual Preact communication channels.

Team Member Planning

We are monitoring our staffing so that we can maintain service levels. All team members have been made aware to take the appropriate precautions if they feel unwell.

We are monitoring our staffing so that we can maintain service levels. On a daily basis, we are collecting information about the working status of each team member. All team members have been made aware to take the appropriate precautions if they feel unwell.

Travel Advice

Preact is following the UK government guidance to avoid all non-essential business travel.

Remote working

Remote working is an important part of our normal operations and our mobility culture. Prior to the closure of our Maidenhead office, we tested our continuity strategies to confirm we would be able to provide ‘business as usual’ in anticipation of our team exclusively working remotely.

Remote working is an important part of our normal operations and our mobility culture. Prior to the closure of our Maidenhead office, we tested our continuity strategies to confirm we would be able to provide ‘business as usual’ in anticipation of our team exclusively working remotely.

Office Re-Opening & Working Policy

The protection of our people remains our top priority. In line with the latest government announcement, we continue to work from home. We had planned for a phased reopening of our offices when it was considered safe and appropriate, but our overriding concern is the safety and wellbeing of our team and their families.

We continue to monitor the situation and when we feel it is appropriate to re-open, we will provide the necessary policies and instructions to our team in line with social distancing and hygiene guidelines.

When this occurs, the decision to continue working from home or in the office shall be an entirely individual choice based on personal circumstances. We will not expect any member of team to return to the office unless they feel comfortable to do so. We recognise that working from home can be difficult and the option of an office environment will be welcomed by some. For other members of our team, this will be an unnecessary risk to themselves, or to their vulnerable / high risk family members.

When our office re-opens, we will restrict the number of individuals attending each day to ensure that social distancing can be correctly observed. When this time comes, we will ensure that the correct sanitising equipment and supplies are in place.

We look forward to the prospect of welcoming our team and clients back into our offices soon.

Suspending In-Person Meetings & Training

Since early March, we have sought to undertake all meetings and training remotely. This measured response is designed to ensure business continuity and meet our commitments to clients and staff in a socially responsible way. For the foreseeable future, all commercial activity and professional services will continue to be delivered remotely.

Client Projects

For clients who are currently in the process of a live project, every effort is being made to minimise potential disruption to our project delivery. Our project management team are regularly reviewing in flight projects and are planning accordingly.

Business Continuity Plans

Our entire UK workforce is now working remotely, and we are operating as follows:

  • Our Microsoft Teams phone system is cloud-based and all staff working remotely shall be accessible on 0800 381 1000, or on our usual support line.
  • Our support team use Microsoft Dynamics 365 Online as their help desk and case management system which is accessible remotely. They can be contacted by phone, email support@preact.co.uk or via our web portal.
  • Our collaboration tools for communication, project management and file sharing run on cloud platforms which enable us to provide content sharing internally and externally. These include Microsoft Teams, SharePoint and other Office 365 applications.
  • We have the capability to access client systems and content remotely, and live training can be delivered using online screen-sharing applications.

As always, we remain committed to supporting our clients with outstanding service. Please reach out to us if you have any questions or concerns, including any assistance to support your systems and businesses processes for remote working.

On behalf of all the Preact team, we are grateful to our clients and partners for their continued support and business.

Selom Bulla

Managing Director, Preact Limited

Updated 25 September 2020

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