Preact Official Statement: Covid-19 (Coronavirus)

Covid - 19 Statement

Since the outbreak of Covid-19, Preact has continued to follow advice from the UK government, NHS England and the World Health Organisation (WHO) to ensure that we protect our staff and support our clients.

As a supplier, we acknowledge Preact's responsibility as part of our clients' business continuity plan, and we want to assure you of the continuity of our service.

Keeping our operations running is critical to us. We are committed to continuing fulfilling 100% of our commitments to clients and using technology wherever we can to play our part in preventing the spread of Covid-19 and minimising its impact on business and society.

Since we closed our offices in Spring 2020, the Preact team has been working from home. Similar to many businesses, this has presented some challenges, but it has also created new opportunities as we adapt and improve our services. Using Microsoft Teams and Dynamics 365, our team has stepped up its collaboration to support our clients during this uncertain time.

We have been proud to have played a part in helping organisations respond to unprecedented changes within their market caused by the pandemic. By rapidly deploying Dynamics, web portals and other Power Platform solutions, these projects have helped clients ensure business as normal. In other instances, these have supported the launch of new products and services directly related to reducing the business impact of Covid-19.

Team Advice Communications

Through our internal Microsoft Teams channels we have shared advice for what steps our team should take to protect themselves, and we have provided links to supporting resources from the NHS and WHO. This has included links to guidance on self-isolation and social distancing.

Preact team members have been reminded to ensure their personal contact information is up to date so that we may quickly and efficiently notify everyone concerned.

We recognise that the situation remains subject to rapid change. Our senior management team are continuing to closely follow developments and are holding daily remote meetings, and we will update our advice and guidance as required. Through regular updates and weekly web conferences, we are continuing to keep our people informed.

Customer Communications

Externally we have shared regular updates about our business continuity arrangements with our clients. All client communications in relation to Covid-19 will continue to be made through the usual Preact communication channels.

Team Member Planning

We are monitoring our staffing so that we can maintain service levels and continue to support our clients. All team members have been made aware to take the appropriate precautions if they feel unwell.

Client Projects

For clients who are currently in the process of a live project, every effort is being made to ensure the continuity of this work. Our project management team are regularly reviewing in flight projects and are planning accordingly.

Members of Preact's team include our employees who are based in India. The rapid increase in the spread of Covid-19 throughout India during April 2021 has resulted in a humanitarian crisis and sadly this has also touched our team. We are continuing to do all that we can to support our employees and their families, while also seeking to maintain our client project commitments during this challenging time. Due to the severity of this situation and its impact on our resourcing, we regret that some of our projects may be subject to short-term delay. We are resolved to minimise any disruption and we thank our clients for their understanding.

Travel Advice

Preact continues to follow the UK government guidance by avoiding all non-essential business travel.

Remote working

Remote working is an important part of our normal operations and our mobility culture. Prior to the closure of our UK head office, we tested our continuity strategies to confirm we would be able to provide ‘business as usual’ in anticipation of our team exclusively working remotely.

Office Re-Opening & Working Policy

Our overriding concern is the safety and wellbeing of our team and their families. In line with the latest government announcement, we continue to work from home. We are planning to re-open our UK head office from May 2021, subject to this being considered safe and appropriate to do so.

The decision to continue working from home or in the office shall be an entirely individual choice based on personal circumstances. We will not expect any member of team to return to the office unless they feel comfortable to do so. We recognise that working from home can be difficult and the option of an office environment will be welcomed by some. For other members of our team, this will be an unnecessary risk to themselves, or to their vulnerable / high risk family members.

When our office re-opens, we will restrict the number of individuals attending each day to ensure that social distancing can be correctly observed. The necessary instructions and guidelines shall be communicated to our team in line with our social distancing and hygiene policies. Appropriate measures have been taken to ensure sanitising equipment and supplies are in place.

We look forward to the prospect of welcoming our team and clients back into our offices soon.

Suspending In-Person Meetings & Training

Since early March 2020, we have sought to undertake all meetings and training remotely. This measured response is designed to ensure business continuity and meet our commitments to clients and staff in a socially responsible way. For the immediate future, all commercial activity and professional services will continue to be delivered remotely.

Business Continuity Plans

Our workforce continues to operate remotely, as follows:

  • Our Microsoft Teams phone system is cloud-based and all staff working remotely shall be accessible on 0800 381 1000, or on our usual support line.
  • Our support team use Microsoft Dynamics 365 Online as their help desk and case management system which is accessible remotely. They can be contacted by phone, email [email protected] or via our web portal.
  • Our collaboration tools for communication, project management and file sharing run on cloud platforms which enable us to provide content sharing internally and externally. These include Microsoft Teams, SharePoint and other Office 365 applications.
  • We have the capability to access client systems and content remotely, and live training can be delivered using online screen-sharing applications.

As always, we remain committed to supporting our clients with outstanding service. Please reach out to us if you have any questions or concerns, including any assistance to support your systems and businesses processes for remote working.

On behalf of all the Preact team, we are grateful to our clients and partners for their continued support and business.

Selom Bulla, Managing Director, Preact Limited

Updated 28 April 2021