Preact Official Statement: Covid-19 (Coronavirus)

Covid - 19 Statement

Since the outbreak of Covid-19, Preact has continued to follow advice from the UK government, NHS England and the World Health Organisation (WHO) to ensure that we protect our staff and support our clients.

As a supplier, we acknowledge Preact's responsibility as part of our clients' business continuity plan, and we want to assure you of the continuity of our service.

Keeping our operations running is critical to us. We are committed to continuing fulfilling 100% of our commitments to clients and using technology wherever we can to play our part in preventing the spread of Covid-19 and minimising its impact on business and society.

Since we closed our offices in Spring 2020, the Preact team have primarily worked from home. Similar to many businesses, this has presented some challenges, but it has also created new opportunities and efficiencies as we have adapted and improved our services.

We have been proud to have played a part in helping organisations respond to unprecedented changes within their market caused by the pandemic. By rapidly deploying Dynamics, web portals and other Power Platform solutions, these projects have helped clients ensure business as normal. In other instances, these have supported the launch of new products and services directly related to reducing the business impact of Covid-19.

Team advice communications

Through our internal Microsoft Teams channels we have shared advice for what steps our team should take to protect themselves, and we have provided links to supporting resources from the NHS and WHO.

Preact team members have been reminded to ensure their personal contact information is up to date so that we may quickly and efficiently notify everyone concerned.

We recognise that the situation remains subject to rapid change. Our senior management team are continuing to closely follow developments, and we will update our advice and guidance as required. Through regular updates and weekly web conferences, we are continuing to keep our people informed.

Customer communications

All our client communications in relation to Covid-19 will continue to be made through the usual Preact communication channels.

Team member planning

We are monitoring our staffing so that we can maintain service levels and continue to support our clients. All team members have been made aware to take the appropriate precautions if they feel unwell.

Client projects

Our delivery of client projects remains business as usual. Our project management team regularly reviewing in flight projects and continue to plan accordingly.

Vaccination policy and office reopening

Our overriding concern is the safety and wellbeing of our team and their families.

We are committed to maintaining a safe and healthy workplace and are taking additional measures to protect our team from contracting and spreading Covid-19 in accordance with legal requirements and government guidelines.

Vaccination against Covid-19 is an important tool in helping to prevent infection and reduce hospitalisation and mortality. In accordance with public health advice and as an integral part of our health and safety measures, we strongly encourage our staff to participate in ongoing vaccination programmes where it is safe to do so in individual circumstances.

This is a voluntary policy and a personal decision whether or not to receive the vaccine. We respect the wishes of those who choose not to be vaccinated, whether this be for health or other reasons. Individuals shall not be treated unfairly or in a discriminatory way because of their vaccination status.

Our UK office has now reopened on a restricted basis as we are currently limiting the number of individuals attending each day. All visitors must adhere to the health and safety rules we have implemented to reduce the risk of transmission of Covid-19 in the workplace, whether or not they have been vaccinated.

Prior to attending, each team member is required to read and understand our Covid-19 policy and we strongly recommend lateral flow testing prior to visiting to keep everyone safe.

Remote working

Remote working is an important part of our normal operations and our mobility culture. Prior to the closure of our UK head office, we tested our continuity strategies to confirm we would be able to provide ‘business as usual’ in anticipation of our team exclusively working remotely.

When our workplace fully reopens, the decision to continue working from home or in the office shall be an entirely individual choice based on personal circumstances. We will not expect any member of the team to return to the office unless they feel comfortable to do so.

Suspending in-person meetings & training

Since early March 2020, we have sought to undertake meetings and training remotely. This measured response is designed to ensure business continuity and meet our commitments to clients and staff in a socially responsible way.

Business continuity plans

The majority of our workforce continues to operate remotely, as follows:

  • Our Microsoft Teams phone system is cloud-based and all staff working remotely shall be accessible on 0800 381 1000, or on our usual support line.
  • Our support team use Microsoft Dynamics 365 Online as their help desk and case management system which is accessible remotely. They can be contacted by phone, email [email protected] or via our web portal.
  • Our collaboration tools for communication, project management and file sharing run on cloud platforms which enable us to provide content sharing internally and externally. These include Microsoft Teams, SharePoint and other Office 365 applications.
  • We have the capability to access client systems and content remotely, and live training can be delivered using online screen-sharing applications.

As always, we remain committed to supporting our clients with outstanding service. Please reach out to us if you have any questions or concerns, including any assistance to support your systems and businesses processes for remote working.

On behalf of all the Preact team, we are grateful to our clients and partners for their continued support and business.