Preact Official Statement: Covid-19 (Coronavirus)

In line with guidance from the UK government, NHS England and the World Health Organisation (WHO) in response to the spread of Covid-19, Preact has been working hard to put in place preparations to ensure that we can continue to protect our staff and support our clients.

As a supplier, we acknowledge Preact's responsibility as part of our clients' business continuity plan, and we want to assure you of the continuity of our service. 

Keeping our operations running is critical to us. We intend to fulfil 100% of our commitments to clients and use technology wherever we can to play our part in controlling the spread of Covid-19 and minimise the impact on business and society.

Team Advice Communications

Through our internal Microsoft Teams channels we have shared advice on how to protect yourself, and we have provided links to supporting resources from the NHS and WHO. This has included links to guidance on self-isolation and social distancing.

Preact team members has been reminded to ensure their personal contact information is up to date so that we may quickly and efficiently notify everyone concerned.

We have also deployed a Crisis Communication application through Microsoft Teams. This enables our team to share their working status with line managers, check emergency contacts, and check updates from our management team and trusted news sites.

We recognise the situation will continue to evolve. Our senior management team are monitoring this and are holding daily remote meetings, and we will update our advice and guidance as required. Through regular updates and weekly web conferences, we will continue to keep our people informed of the latest developments.

Customer Communications

Externally we have shared regular updates about our business continuity arrangements with our clients. All client communications in relation to Covid-19 will continue to be made through the usual Preact communication channels.

Team Member Planning

We are monitoring our staffing so that we can maintain service levels. On a daily basis, we are collecting information about the working status of each team member. Currently, there is no impact to our service levels and there are no reported cases of Covid-19 within our organisation.

Remote working

Remote working is an important part of our normal operations and our mobility culture. In response to the spread of Covid-19, we have now closed our Maidenhead office. All Preact team members are now working remotely.

In recent weeks we have tested our continuity strategies to confirm that we can provide ‘business as usual’ in anticipation of more of our team working remotely.

Suspending On-Site Meetings & Training

Since early March, we have sought to undertake all meetings and training remotely. This measured response is designed to ensure business continuity and meet our commitments to clients and staff in a socially responsible way.

Client Projects

For clients who are currently in the process of a live project, every effort is being made to minimise potential disruption to our project delivery. Our project management team are regularly reviewing in flight projects and are planning accordingly. All consultancy and training days scheduled have been reviewed, and we have contacted clients to switch on-site bookings to remote delivery. All existing remote bookings will continue to be delivered as agreed. 

Travel Advice 

Preact is following the latest UK government guidance to avoid all non-essential business travel. All team members have been made aware to take the appropriate precautions if they feel unwell. 

Business Continuity Plans 

Our entire UK workforce is now working remotely, and we are operating as follows:

  • Our Microsoft Teams phone system is cloud-based and all staff working remotely shall be accessible on 0800 381 1000, or on our usual support line.
  • Our support team use Microsoft Dynamics 365 Online as their help desk and case management system which is accessible remotely. They can be contacted by phone, email support@preact.co.uk or via our web portal.
  • Our collaboration tools for communication, project management and file sharing run on cloud platforms which enable us to provide content sharing internally and externally. These include Microsoft Teams, SharePoint and other Office 365 applications.
  • We have the capability to access client systems and content remotely, and live training can be delivered using online screen-sharing applications.

We continue to monitor advice from the UK government, NHS England and WHO, and we will respond in accordance with their guidance. As appropriate, we will update this statement with any changes and additional information as our plans evolve.

As always, we remain committed to supporting our clients with outstanding service. Please reach out to us if you have any questions or concerns, including any assistance to support your systems and businesses processes for remote working.

There is no doubt that businesses face an immediate period of uncertainty. But it’s important to remember that this will pass, and we remain confident that UK businesses will come through this challenging time stronger than ever.

Selom Bulla

Managing Director, Preact Limited

Updated 24 March 2020

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