New Cloud Storage Model for Microsoft Dynamics 365

Cloud Storage for Dynamics 365

Microsoft has unveiled a new cloud storage model that will be introduced for Dynamics 365 Customer Engagement apps from 1 April 2019 for new customers.

Get in touch with Preact to learn more about these changes and understand how your organisation can be transitioned to the new storage model.

What are the Dynamics 365 storage changes?

Since 2016, Dynamics 365 has provided a default tenant limit of 10 GB with additional storage entitlements accruing @ 5 GB per 20 full Enterprise level users. Additional capacity can be added at a flat cost per GB.

Where customers have needed to purchase additional capacity, this is frequently due to the accumulation of file attachments and the cloud storage these consume. 

With the new storage model, the single default capacity for a tenant is replaced by 3 elements that cover storage in the Common Data Service for Apps. This offers greater flexibility and includes dedicated capacity to manage attachment storage.

Common Data Service for Apps Database Capacity
Transactional database storage for entity definitions and record data.

Common Data Service for Apps File Capacity
Capacity to store attachments for notes or emails in D365 Customer Engagement apps and PowerApps. This Dynamics 365 file storage allowance can include Word documents, image files, PDF files, spread sheets, videos and other business files.

Common Data Service for Apps Log Capacity
Separate storage capacity for audit logs will track record and attribute data changes. This includes field value record updates, previous values, security role updates,  data / time of access.

How much storage do you get with Dynamics 365?

For new Dynamics 365 subscriptions activated after 1 April 2019, the default tenant-wide storage capacity will be:

  • CDS for Apps Database Capacity: 10 GB 
  • CDS for Apps File Capacity: 20 GB
  • CDS for Apps Log Capacity: 2 GB

Accrued Entitlements

Additional storage entitlements will accrue per D365 Enterprise user licence (this covers Customer Engagement Plan, Sales Enterprise, Customer Service Enterprise, Project Service and Field Service) as follows:

  • CDS for Apps Database Capacity: @ 250 MB per user
  • CDS for Apps File Capacity: @ 2 GB per user
  • CDS for Apps Log Capacity: n/a


SCENARIO #1: 20 full users

A Dynamics 365 subscription with 15 x Sales Enterprise and 5 x Customer Service Enterprise user licences would receive the following entitlements:

Default Tenant Entitlement Entitlement per full user Total Entitlement
CDS for Database Capacity 10 GB 5 GB
@ 0.25 GB per user
15 GB
CDS for Apps File Capacity 20 GB 40 GB
@ 2 GB per user
60 GB
CDS for Apps Log Capacity 2 GB n/a 2 GB

SCENARIO #2: 50 full users

Dynamics 365 subscription with 10 x Customer Engagement Plan licences and 40 x Sales Enterprise licences would have the following capacity:

Default Tenant Entitlement Entitlement per full user Total Entitlement
CDS for Database Capacity 10 GB 12.5 GB
@ 0.25 GB per user
22.5 GB
CDS for Apps File Capacity 20 GB 100 GB
@ 2 GB per user
120 GB
CDS for Apps Log Capacity 2 GB n/a 2 GB

Check Storage in your Dynamics 365 Environment

Contact us today to check your organisation's Dynamics 365 cloud storage entitlement and usage level.

Additional Non-Production / Production Environments

Previously, Dynamics 365 entitlements have enabled customers to deploy a single production and one non-production environment on each subscription with the option to add more for an additional cost.

For new subscriptions activated after 1 April, there will no longer be a need to purchase additional environments. New production or sandbox instances can be created provided at least 1 GB of CDS for Apps Database Capacity is available. Each additional Dynamics environment created will consume at least 1 GB of Database Capacity.

How Much is Dynamics 365 Storage Pricing for Additional Capacity?

New reporting in the Power Platform admin center will give administrators a detailed view of their current storage capacity entitlement. Further reports will also be available detailing storage allocations and usage across CDS for Apps Data Capacity, Apps Log Capacity and Apps File Capacity.

Administrators will receive a banner notification in the admin center and an email notification if storage limits are approached or exceeded. More capacity can be added by purchasing new platform capacity add-on's:

  • Common Data Service for Apps Database Capacity @ £30.20 + per GB
  • Common Data Service for Apps File Capacity @ £1.50 per GB
  • Common Data Service for Apps Log Capacity   @ £7.50 per GB

All prices exclude VAT.

Storage Changes for Existing Customers

It is important to note that only customers who have purchased additional database capacity &/or additional production or non-production environments are impacted by this change.

In these instances, there is no immediate change for existing customers as current terms will be honoured for the duration of these agreements. 

If required, customers can continue to purchase additional database storage or production / non-production instances on existing terms. 

Organisations that are billed under the Cloud Solution Provider program (CSP) or Web Direct will begin using this model when current Dynamics agreements expire. However, for renewals that occur between 1 April and 31 December 2019, customers can choose to renew on the same terms or switch to the new model by purchasing add-on capacity licences as shown above. 

The new add-on capacity licences listed above can only be purchased when an existing license term ends. 

Only when an organisation has transitioned to the new capacity add-on licence will the new default and user entitlements apply.

Licensing & Storage Questions?

Connect with us to get answers to your questions about Dynamics 365 licensing and storage.

RELATED: Dynamics 365 Quick Reference Licensing Guide

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