New Dynamics 365 Field Service Mobile App

Earlier this year, Microsoft released a new mobile app for Dynamics 365 Field Service and announced its plans to withdraw the legacy Field Service mobile app.

This latest mobile application is developed by Microsoft and built on the Power Platform in contrast to the legacy application that was built with technology by Resco.

No new features or investments are being made in the legacy app and Microsoft says it will reach end of life by June 2022. From June 2021, all new deployments must use the latest Field Service (Dynamics 365) mobile app.

The Dynamics 365 Field Service licence provides access to both mobile apps. The new app can be downloaded from mobile app stores and is tested with D365 Field Service v8.8.22.x onwards. This works on phones and tablets, and is supported on iOS 13+ and Android 8+.

As a Power Platform solution, the new app uses the Unified Interface for a consistent experience across web and mobile, which provides full integration with Power Apps and Dynamics 365 apps.

Unified administration is provided in the Power Platform Admin Center and app management through Windows Intune is supported.

New feature enhancements include:

Offline support with advanced data filters and automatic data refresh
Push notifications supported
Camera capture
Barcode, UPC and QR code scanning using mobile camera to scan assets and populate barcode fields
New calendar views
Redesigned booking form, combining detail from work order and booking records
Driving directions
Voice to text for capturing audio notes
Technician tracking by GPS
Time entry
Connected Field Service
IoT alerts
Guided inspections
Remote Assist