​How This Luxury Design Studio Quickly Ramped Up Its Dynamics 365 System​

Design studio - Dynamics 365 case study

An award-winning specialist design studio based in London creating international luxury lifestyle projects has partnered with Preact to support and advance its implementation of Microsoft Dynamics 365 as its CRM Manager explains: 

"We've achieved a great deal in a fairly short of space of time to make our system more bespoke while also making it less complex to use and a better fit for our processes. The outcome has been that Dynamics 365 is now better organised and it provides an improved user experience for our team.

Our managed service with Preact works extremely well as our technical account manager does what's needed and goes above and beyond to meet our requirements. We are in contact most days and I value the insight that Jerome Simeoni contributes, and how he converts our ideas into realistic solutions.

Through a shared document of requested items and priorities, Preact systematically works through our list and for work in progress we have good visibility to check on the status of these items. In some instances more time has been required to complete a job but Preact has always honoured its original quote which is a refreshing approach and demonstrates that they put customers first.

The turnaround of our Dynamics customisations and change requests has been impressively quick as these are often completed in just a few days rather than several weeks.

Our support works very well when we have questions or if we encounter any issues with Dynamics 365 as we just send an email and Preact will quickly respond. We've also been able to use free training hours and in several sessions the knowledge we’ve gained has helped to speed up some of our processes.

In working with Preact we have access to specialist knowledge and expertise across the product under one roof. Getting quick answers to questions about the licensing of Dynamics 365 is just one example of this.

Preact is doing a great job for us and from my experience I'm very happy to recommend their managed service."

Do More With Dynamics 365

We are delighted to share another customer success story that has been achieved through Dynamics 365 and our managed service. Discover how your organisation can do more with Dynamics 365 with expert service and support from Preact and contact us today to arrange a quotation.