Free eBook! CRM for Dummies
Microsoft have freely distributed a new eBook ' CRM for Dummies: Uncover the Value of CRM' that shares CRM advice and best practice.
It's an excellent concise guide for anyone researching CRM and features many ideas and tips to profiit with CRM and avoid common pitfalls.
The chapters include:
• What is CRM?
• Improving Sales Management & Pipeline Control
• Making the Most out of Marketing & Loyalty
• Exploring Social CRM, Mobile CRM & xRM
• Top Tips for CRM
For further guidance follow our 11 recommendations to plan CRM.
You can also download our free 29 page eBook, The Insider Guide to Success with CRM.