
Real-Time Marketing & Other New Features for Dynamics 365 Marketing
The 2020 Release Wave 2 for Dynamics 365 Online and the Power Platform was rolled out between October 2020 and March 2021.
Microsoft's release plans detailed the new Microsoft Dynamics 365 capabilities to be introduced during this wave with general availability, or new features that will initially be released in a public preview.
Early access began from 3 August 2020, enabling admin to evaluate some of the new features in a sandbox environment before these were automatically enabled.
This post was originally written following the initial publication of these release plans.
Using the initial documentation, in this post we have provided an overview covering: D365 Sales, Sales Insights, Marketing, Customer Service, Omnichannel for Customer Service, Field Service, Project Operations, Power Apps, Portals, Power Automate, Virtual Agent, Forms Pro and Power Apps Admin Center.
For the full detail, visit the Dynamics 365 Docs site to download the 2020 Release Wave 2 plans or contact Preact for Dynamics 365 upgrade support.
Discover what's new in the latest release wave for Dynamics 365 Online. In this presentation we demonstrate a selection of new features and improvements including Dynamics 365 Customer Voice, duplicate detection, PDF creation, timeline enhancements, knowledge articles and more.
Dynamics 365 Sales Insights provides additional AI capabilities to help sales teams automate tasks, analyse data and build relationships. In the 2020 Release Wave 2, new features and capabilities will include:
This add-on app helps agents support customers across different channels, including web chat, and features customer identification with real-time notifications.
Connected Field Service Mobile App - Microsoft says its next generation Field Service mobile app is built on the Power Apps platform and the 2020 Release Wave 2 will include:
Built on the Microsoft Power Platform, D365 Project Operations will enter general availability during the next release wave. This will include project-based sales, project resourcing, Microsoft Project capabilities, project accounting, integration with MS Teams and AI features.
From March 2021, existing Dynamics 365 Project Service Automation customers will be able to upgrade to the new Project Operations product.
Microsoft announced that Forms Pro will become Dynamics 365 Customer Voice.
Visit the Dynamics 365 Docs site to read more about what's new and which items can be tested before the October release.
If you have any questions about this update, or upgrading from an earlier edition of Dynamics, please get in touch on 0800 381 1000, or request a call back.
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