Dynamics 365 Remote Training - responding to the challenges of Covid-19
As premises are closed in response to the Covid-19 outbreak and in-person meetings are cancelled, new solutions for continued workplace learning are needed.
Businesses cannot afford to put employee learning on hold so there is a greater emphasis on online learning as people work remotely.
Within our Dynamics 365 arena, online training has been on the rise for some time, but we've seen an expansion in bookings during recent weeks.
At the current time especially, these sessions are a great way to help teams stay connected by learning more about Dynamics 365. Through remote training, collaboration increases as people can participate together, even across different time zones.
Among all the problems the virus is causing, for many employees it is freeing up time as some projects, campaigns and other activities are paused. This, at least, is creating new opportunities to address training and user adoption challenges.
By rethinking your training strategy during this time of social distancing, greater expertise with Dynamics 365 and broader user capabilities that emerge could be a positive long-term outcome.
In comparison to our in-person Dynamics tuition, remote training is best delivered in shorter sessions. As well as enabling these to be easily slotted into schedules, this format often enables more items to be covered. Also, by splitting training into a series of events, everyone has more time to strengthen their learning by putting this into practice.
Dynamics 365 and Power Platform topics that can be covered in remote events are extensive and varied. Some recent examples based on courses we've delivered have included:
- Unified Interface familiarisation
- Introduction to Power Automate
- How to build Power BI reports
- Building advanced find queries
- Customising process flows
- Building a knowledge base in Dynamics 365
- ClickDimensions campaign automation
How to Overcome Remote Training Challenges
Remote training presents new, and often technical, challenges. Here are some tips and examples of how we aim to deliver these remote sessions with an 'in-person' feel.
- Aim to schedule remote courses for between 1-3 hours.
- Remind participants before the session and make sure their calendar invite includes a link to join the live session.
- Ensure everyone is familiar with the technology and has tested this - we use Microsoft Teams for our live sessions.
- Encourage everyone to join 10-15 minutes early to test the sound is ok and resolve any glitches such as background noise or echoes.
- Use a headset where possible.
- Make sure everyone is clear on the learning objectives for event - another useful detail to include in the invite.
- Where possible, we recommend everyone has two screens to test out learning points without closing the meeting window.
- There is greater risk to losing people to distractions online compared to an in-person event. We recommend switching off email and setting messaging apps to 'do not disturb'.
- Our sessions are recorded so this can be provided after the event if anyone encounters a connection issue.
- During Q&A all participants are encouraged to use their webcam.
- Solicit feedback immediately after the session and agree next actions including follow-up training.
Booking Dynamics 365 Remote Training
If you are already subscribed to our managed service, you can use these hours to schedule remote sessions for any Dynamics 365 training or consultancy.
Find out more about our managed service and how this subscription will help your business stay flexible and make continual improvements through Dynamics 365.