Dynamics 365 October 2018 Update: What You Need To Know
In July 2018, Microsoft published a release preview guide for the next major cloud update across its Business Applications (Dynamics 365, Flow, Power BI, Power Apps and Common Data Service).
The official guide runs to over 200 pages so rather than attempt to squeeze this content in a single post, we've covered a series of the new functions and capabilities in separate posts across Dynamics 365 Customer Engagement apps for:
In this post, we've wrapped up the main themes and shared our highlights about the upcoming v9.1 release for Dynamics 365 Customer Engagement.
By way of a disclaimer, this is pre-release information so we haven't yet had an opportunity to test these new features and all points are subject to change!
All Users On The Same Version
Microsoft has changed how it manages cloud updates for Dynamics 365 which now requires all users to be on the same version with no option to skip an update. This next major update, Version 9.1 rolled out automatically from 1 October 2018.
Find out more about how the Dynamics 365 update process changed.
Prepare for the Unified Interface
In v9.0, Microsoft rolled out a new Unified Client Interface for Dynamics 365 that uses a responsive design to provide a uniform interface and experience across any screen size, device, form or browser.
For most Dynamics 365 users, the Unified Interface has been hidden behind the curtain as in the v9 release this had several important gaps compared to the regular web UI. As a result, relatively few sites have so far enabled the new experience in their production instance, instead using a refreshed version of the legacy interface.
These gaps are closing, and may disappear entirely in the upcoming release.
Specifically, administrators will soon be able to add controls to the Unified Interface for bulk edits, advanced find, merge records, share records and run on-demand workflows. Further performance and usability improvements are also promised.
This is important for several reasons:
- The Unified Interface is the future of the product
- Microsoft are introducing new Dynamics 365 functions that are only available within the Unified Interface
- New instances are now deployed with the Unified Interface enabled by default
- With v9.1, the Unified Interface will be the only option when building new app modules
- At some future point, Microsoft will switch off the classic web user interface
For v9.1, administrators will be able to choose between enabling the new Unified experience, or sticking with the legacy web UI.
Custom Controls in Process Flows
For both the Unified Interface and classic web UI, sliders, switches and other custom controls will now be supported within guided business process flows.
As a result, administrators will now have greater freedom to make workflows more interactive.
Closer Integration with LinkedIn
In v9 with Sales Navigator connected, LinkedIn widgets provide added insights about contacts and companies in the Dynamics interface.
These offer limited scope for customisation and are rather detached from sales processes but by using the new customisable controls for guided flows it will now be possible to embed these LinkedIn insights.
Within the initial stage of a lead record, this could promote LinkedIn data to highlight potential conversation starters that will support connection requests by identifying shared groups and other similarities.
At each stage within guided processes, controls can be configured to show insights from LinkedIn about individual contacts and companies, as well as recommendations suggesting similar contacts to connect with.
This includes Teamlink to leverage your organisation's LinkedIn network by identifying colleague who may be able to facilitate an introduction.
Web Portal Integrations
New SharePoint integration for web portals will enable document libraries to be shared with users through the Portal UI that will include permission-based controls to manage uploads and file deletions.
Further controls will enable Power BI visualisations to be embedded within portal pages. Personalised views of Power BI dashboards and reports can be configured and presented via the portal UI - even if portal users don't have a Power BI account.
Power BI Fonts
While we're on the topic of Power BI, if your organisation has a preferred font it will be possible to apply this to reports to ensure these are presented in line with branding requirements. This control will initially be rolled out as a public preview feature.
Microsoft Teams Integration
The October 2018 release introduced new integration with Microsoft Teams.
This makes it possible for a Dynamics 365 record to be pinned to an associated Team and be accessible to all Team members within the Teams UI, even if members aren't Dynamics users. Read more in our post about what's new in the Sales app.
Set Regarding Enhancements
Using the 'Set Regarding' control is the App for Outlook will be made easier by filtering the entities that appear to avoid users having to scroll through a long list of irrelevant entity types.
AI for Sales
The October preview guide references a slew of new Artificial Intelligence capabilities that will introduce increasingly prescriptive and proactive insights.
These are most in evidence within a new AI for Sales app that will be available as an add-on for Sales Enterprise licences that will include:
- Contextual recommended follow up tasks and other actions when notes are added
- Promote conversation starters by identifying talking points from tracked emails
- Help sales managers quickly gain performance insights across their team via a new AI for Sales app
- Provide predictive lead scoring
- Discover colleagues who have a relationship with a new prospect based on Exchange emails
See our post to read more about AI for Sales.
The Universal Resource Scheduler used in the Field Service app will now offer additional flexibility to assign work orders to groups of resources.
This includes a new 'Crew' scheduling option that will group people and other resources together for a specific period of time. This is designed to fit scenarios where a team will remain together in carrying out a series of jobs during a day.
Further scheduling enhancements include:
- Associate resources with a resource pool and schedule work orders to pools in the first instance
- Schedule jobs to take place at a designated facility
- Use resource capacity to match work order effort required with available capacity
- Split the schedule board in two for easier navigation
- Mix and match pools, crews and individual members as required
Read our Field Service post to learn more about what's new in the Universal Resource Scheduler.
Finally, the Universal Resource Schedule will now be available in the Customer Service app replacing legacy service scheduling feature.
New Power Platform Capabilities
Through continuing investments in the Power platform, these capabilities combine across Power BI, PowerApps and Microsoft Flow underpinned by the Common Data Service for Apps to provide an unrivalled array of tools for extending, customising and integrating Dynamics 365 apps and Office 365 into your environment.
In the October 2018 update, Flow, PowerApps and CDS were unified in the same interface to help administrators more easily track app activity and usage...READ MORE
Embed Canvas PowerApps into Model-Driven App Forms
Canvas apps support connections to more than 200 data sources including cloud services. App designers will now be able to bring these capabilities directly into model-driven Dynamics 365 entity forms in the same way that custom controls are added with support for look-ups and option sets.
Further controls will enable the size of each canvas app to be customised, or create apps with a responsive layout.
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