Be Prepared for Dynamics 365 Team Member Licensing Enforcement


In October 2018, Microsoft introduced a new Dynamics 365 Team Member SKU which featured several changes from its launch SKU. Most significant were the removal of create / update / delete usage rights for Account records and a restriction of these rights to a maximum of 15 custom entities.

Previously, these requirements were not technically enforced but this changed following the introduction of new Dynamics 365 Team Member App modules in the 2020 Release Wave 1 Update.

From 1st April 2020, these were made generally available and by default, Microsoft begun technical enforcement of the new Team Members SKU for new organisation instances created after this time.

As a result, users who are licensed with the new Team Members SKU purchased after this time, do not have access to other Dynamics 365 applications. These include the Sales Hub, Customer Service Hub and custom apps.

How are Existing Team Member Users Affected?

From 31st January 2021, technical enforcement through the Team Member app modules will be extended to all customers with users on the new Team Member licence. From this time, all users who are assigned the new Team Member licence will only be able to access these applications.

Microsoft previously granted a grace period of 30th June 2020 to existing customers who bought a Team Member licence between 1st October 2018 and 31st March 2020. This was subsequently extended to 31st January 2021 to provide additional time to prepare during the Coronavirus pandemic.

With Dynamics 365 Team Member enforcement rolling out in all regions from 1st February 2021, Microsoft has begun to contact administrators of Dynamics customers who have one or more users with the new Team Member licence who are not using the designated apps, or performing actions which are not allowed in line with these licensing terms.

In these scenarios, administrators should ensure that Team Member apps deployed within their environment will provide sufficiently capabilities to handle user actions. Alternatively, users should be reassigned the appropriate licences if their operations do not conform to the new Team Member licence.

Team Member Telemetry

Reports are available to administrators in the Power Platform admin centre that cover Team Member usage. These will highlight scenarios where usage is out of compliance with Team Member use rights enabling action to be taken before the introduction of technical enforcement.

In the Power Platform admin centre, click to Analytics > Common Data Service > Non-conformant usage by users with Team Member licence to view the report.

Power Platform Admin Centre Telemetry Dashboard screenshot

Next Steps

  • Test usage scenarios for the new Team Member apps to understand the impact
  • Identify potential functionality gaps and review alternative licensing solutions
  • Review telemetry in the Power Platform Admin Centre to identify potential non-compliance issues with existing Team Member licensing usage
  • Contact Preact if you have any questions about Team Member licensing enforcement

Licensing Questions?

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