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About Us

If your priorities include connecting data, implementing more innovative processes and doing more to delight customers, Preact will help you realise your goals using Dynamics 365 and the Microsoft Power Platform.

We are here to help at any stage of your digital transformation journey. You’ll receive a personal, friendly service with straightforward advice backed up with the reassurance of working with a top-ranked Microsoft provider. With almost 30 years of CRM implementation experience, we have been asked most questions and delivered projects to fulfil numerous requirements.

Phone us to discuss your requirements, learn more about our approach, or request a callback.

How Is Preact Different?

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SMB & CRM Specialist - Preact has specialised in implementing & supporting CRM solutions since 1993.

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Inner Circle Partner - Preact has been named in Microsoft's top 1% of worldwide partners since 2018.

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Microsoft Gold Certification - We continue to invest in our team to ensure Preact holds multiple Gold accreditations.

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Proven Results - Read our case studies to see examples of the outcomes we help our clients achieve.

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Rapid Deployment - Quickly implement Dynamics 365 using our prebuilt solutions & starter packs.

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Join our Community - Over 10,000 users of Dynamics trust us to support their systems.

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Solutions Hub - Easily add capabilities to Dynamics 365 using our packaged solutions.

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eLearning - Preact managed service clients receive free access to our eLearning Academy.

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No Annual Commitment - Our managed service doesn't tie your organisation to a 12-month contract.

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Experienced Management - Each senior leadership team member has at least 20 years of Preact service.

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Microsoft product expertise - Our team's expertise includes Dynamics 365, Power Platform & Azure Cognitive Services.

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Our Culture - We believe our unique culture and core values help us attract and retain the best talent.

We are ISO 27001 Certified

ISO 27001 is the internationally recognised standard for best practices in information security management systems.

This certification covers our Information Security Management System for the provision and support of Microsoft Dynamics, Power Platform and other related technology products and services.

Achieving this certification demonstrates the importance that Preact places on quality, security and excellent service. This shows our commitment to ensuring the highest levels of information security and protecting our customer and company data.

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Our Vision & Values

Our vision is to become a global leader in our field whilst putting people, purpose, and value at the centre of everything we do.

At the heart of Preact's culture are our core values.

Our commitment to these values is central to how we interact with each other and our clients - it's the difference between good and wow!

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We are Customer Centric

Preact exists to make its clients successful, and we strive to delight them through our service and products.

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We are One Team

Wherever we work, we work together as one team. We work with good people, and we are supportive and respectful of each other.

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We Do The Right Thing

For our team, clients and partners, we strive to do the right thing and earn trust through our actions.

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We Execute Quickly

We have a bias towards action, and we work quickly to deliver excellent service.

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We Challenge Ourselves to Be The Best

We are always seeking to learn and expand our knowledge.

Our Clients Include…

What our clients say

Download Case Studies

Our Approach

Results First

To assess the success of your project, specific goals and measurable results matter. We start each deployment with the end in focus, to define your success criteria and apply regular checks to ensure progress remains on track.

Focus on User Empowerment

User adoption drives CRM success, but this is a frequently encountered obstacle. We recognise that each system must meet user needs, so we place user empowerment at the forefront of every project.

Sales Approach

Preact's doesn't operate a traditional sales team - we are all consultants who have solid Dynamics 365 product knowledge. We won't bore you with a meaningless presentation but instead focus on the outcomes that matter most to your business.

Flexible Implementation

We'll adapt to fit your priorities, timelines and budget with flexible implementation options. We run our business as an efficient operation, and in turn pass these savings onto our clients, so you'll receive the best possible service at a highly competitive price.

Proactive Account Management

We aim to develop close, mutually beneficial, long-term relationships with all our clients. Use our managed service to phase the next step of your project, increase knowledge, quickly apply system changes and gain greater value from your technology.

CRM Ecosystem

We view CRM as an integral component of an organisation's culture. We'll connect your teams and processes to a single data source through closely integrated solutions, including marketing automation, ERP, and web portals.

100% Focus on Microsoft Technologies

Access CRM insight and product knowledge when you need it. If you are planning to implement a new solution or if you want to achieve more with your existing system, Preact will advance your business transformation with Dynamics 365 and the Power Platform.

Broad Industry Experience

From charities to IT consultancies, from high street retailers to further education providers, we have broad experience with many client reference sites that advocate our services.

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Digital Transformation with Dynamics 365

Get your guide to winning faster through connected sales processes and intelligent insights.

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How Preact supports Dynamics 365 users

Our managed service, Elevate 365, provides access to phone support, technical consultancy and training and also helps organisations grow their Dynamics system with on-demand access to eLearning resources and our packages solutions.

About our Microsoft Certifications

To achieve the Gold competency certification level, a company must demonstrate the best-in-class capability within a specific Microsoft solution area.

Microsoft designates the best performing firms the status of Managed Partner, which gives us access to Microsoft's team, including commercial and technical solution specialists. We have a direct line to insider information on upcoming events, product updates, new releases, and promotional deals.

Our Inner Circle membership also affords Preact ongoing executive sponsorship and privileged Microsoft support that further helps us support our clients.

In working with a Gold provider, you can expect to receive the highest expertise and technical support available. This includes an ability to solve complex issues or challenges which your business may encounter when implementing, integrating and developing Dynamics 365 solutions.

What our Microsoft Gold status means we can do for you:

  • You get better support: Preact has access to Microsoft support on-demand so if a client's system has gone down, we will be able to provide advice directly from Microsoft.
  • You get real expertise: Microsoft expects its Gold partners to know their stuff in helping clients implement sustainable solutions and get the most from their technology. They are required to demonstrate an understanding of their specialised field and are at the cutting edge when extending and developing Microsoft products.
  • You benefit from our training: We get access to the latest Microsoft learning resources and tools.
  • Informed advice: Staying up to date about the latest Dynamics 365 news helps us share insight and provide the best advice.

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Our History


From our humble beginnings more than 25 years ago, Preact has grown from an underdog start-up to a respected consultancy trusted by businesses of all sizes to help them grow faster and accelerate their digital transformation.

1993

Preact established in Hertfordshire

1994

Outgrows office, moves to new premises in Taplow, Berkshire

Became an Act! Certified Consultant

1997

Gained first Microsoft accreditations including SQL Server

2001

Recognised as the leading Act! Certified Consultant practice in the UK

2003

One of the first UK consultancies to work with SQL-based Act! architecture

Act! Vendor of the Year

2006

Landmark clients included TNT Post, The Ethical Tea Partnership & IFS School of Finance

2007

Awarded Goldmine Top 10 Worldwide Top Performing Consultancy

2008

Completed largest Act! deployment in Europe

Awarded Microsoft CRM Silver status

2009

Preact recognized as Act! Business Provider of the Year

Moves to current premises in Maidenhead, Berkshire to support continued growth

Preact awarded Microsoft CRM Gold status

2010

Preact recognized in Sage UK’s Circle of Customer Excellence awards

2011

Preact commences agreement with Scribe Software

Landmark clients include Mencap, Toshiba Air Conditioning and a Microsoft Dynamics CRM deployment for Six Degrees Group rising to over 200 users

2012

Announces strategic agreement with dotmailer

Preact named to Microsoft Dynamics Presidents Club

2013

Preact celebrates 20th anniversary, supports more than 4000 CRM users

2014

Landmark clients include Ryman, Robert Dyas, Euro Car Parks, Harvest Energy and Manchester Metropolitan University

2015

Begins working with ClickDimensions marketing automation

2016

Preact awarded Act! Diamond status, longest established UK Act! consultancy

Accredited as a Direct Microsoft Cloud Solution Program provider

Named to Microsoft Dynamics President's Club

2017

Achieves ClickDimensions Gold status & named top 10 global provider

2018

Celebrates 25th anniversary - supports 7000+ Dynamics 365 / CRM users

Named to 2018/19 Inner Circle for Microsoft Dynamics

2019

Completes office refurbishment & enlargement doubling floor space

Awarded ClickDimensions Platinum partner status - one of the first UK providers to achieve this highest partner tier

2020

Achieves Inner Circle membership for 3rd consecutive year covering Microsoft Business Applications

Launches eLearning Academy, helping users get up to speed and increase Dynamics 365 knowledge

Launches Solutions Hub featuring packaged solutions to add more Dynamics capabilities and enhance user experiences

Introduces Sales Accelerator base build of Dynamics 365 Sales to reduce deployment time and set-up cost

2021

Relaunches managed service as Elevate 365 combining support, consultancy, packaged solutions, training and eLearning

Five-time winner of Inner Circle status for Microsoft Business Applications

2022

Received certification to ISO 27001 for information security management

That's our story to date but we're just getting started...