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About Us

If your priorities include connecting data, implementing smarter processes and doing more to delight customers, Preact will help you achieve your goals using Dynamics 365 and solutions built on the Microsoft Power Platform.

We are here to help at any stage of your digital transformation journey. You’ll receive a personal, friendly service with straight-forward advice that is backed up with reassurance of working with a top-ranked Microsoft provider. With almost 30 years' of CRM implementation experience, we have been asked most questions and delivered projects to fulfil numerous requirements.

Phone us now or request a call back to learn more about our approach and discuss your requirements.

Why Choose Preact

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SMB & CRM Specialist - Preact has specialised in implementing & supporting CRM solutions since 1993.

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Inner Circle Partner - Preact has been named in Microsoft's top 1% of worldwide partners since 2018.

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Microsoft Gold Certification - We continue to invest in our team to ensure Preact holds multiple Gold accreditations.

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Proven Results - Read our case studies to see examples of the outcomes we help our clients achieve.

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Rapid Deployment - Quickly implement Dynamics 365 using our prebuilt solutions & fixed price packs.

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Join our Community - We are trusted by over 10,000 users of Dynamics to support their systems.

About us Solutions Catalogue

Solutions Hub - Easily add further capabilities to Dynamics 365 using our packaged solutions.


eLearning - Preact managed service clients receive free access to our eLearning Academy.

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No Annual Commitment - Our managed service doesn't tie your organisation to a 12-month contract.

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Experienced Management - Each member of our senior management team has at least 20 years' Preact service.

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Microsoft product expertise - Our team's expertise includes Dynamics 365, Power Platform & Azure Cognitive Services.

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Our Culture - We believe our unique culture and core values help us attract and retain the best talent.

Our Approach

Results First

To assess the success of your project, specific goals and measurable results matter. We start each deployment with the end in focus, to define your success criteria and apply regular checks to ensure progress remains on track.

Focus on User Empowerment

User adoption drives CRM success, but this is a frequently encountered obstacle. We recognise that each system must meet user needs, so we place user empowerment at the forefront of every project.

Sales Approach

Preact's doesn't operate a traditional sales team - we are all consultants who have solid Dynamics 365 product knowledge. We won't bore you with a meaningless presentation but instead focus on the outcomes that matter most to your business.

Flexible Implementation

We'll adapt to fit your priorities, timelines and budget with flexible implementation options. We run our business as an efficient operation, and in turn pass these savings onto our clients, so you'll receive the best possible service at a highly competitive price.

Proactive Account Management

We aim to develop close, mutually beneficial, long-term relationships with all our clients. Use our managed service to phase the next step of your project, increase knowledge, quickly apply system changes and gain greater value from your technology.

CRM Ecosystem

We view CRM as an integral component in your wider culture and an embodiment of your technologies. Through closely integrated solutions including marketing automation, ERP and web portals we'll connect your teams and processes to a single data source.

100% Focus on Microsoft Technology

Access CRM insight and product knowledge when you need it. If you are planning to implement a new solution, or you want to achieve more with your existing system, Preact will advance your business transformation with Dynamics 365, the Power Platform and connected Microsoft services.

Broad Industry Experience

From charities to IT consultancies, from high street retailers to further education providers, we have broad experience with many client reference sites who advocate our services.

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How we implement Dynamics 365

If you want to get started immediately and pay monthly, or if your project requires detailed scoping and testing, Preact has a solution to fit your needs:

How Preact supports Dynamics 365 users

Our managed service, Elevate 365 provides access to phone support, technical consultancy and training, and also helps organisations grow their Dynamics system with on-demand access to eLearning resources and our packages solutions.

Our Clients Include…

What our clients say

Download Case Studies

Our Values

We built our company from the ground up to specialise in CRM and our focus has never changed.

At the heart of Preact's culture sit our core values.

Our commitment to these is central to the way we behave both with each other, and with our clients - it's the difference between good, and wow!

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Value customers

Putting Customers First

Delivering exceptional service to our customers in an efficient and cost-effective manner

Values best

Being the Best

Pushing ourselves to perform at the highest possible levels

Values growing

Growing Preact Together

Working in partnership with our colleagues to deliver great outcomes for our clients and each other

About our Microsoft Certifications

To make it to the Gold certification level, a company must demonstrate the best-in-class capability within a specific Microsoft solution area.

Microsoft designates the best performing firms the status of Managed Partner which gives us access to Microsoft's team including commercial and technical solution specialists. Through this we have a direct line to insider information on upcoming events, product updates, new releases and promotional deals.

Our Inner Circle membership also affords Preact ongoing executive sponsorship and privileged Microsoft support that further helps us support our clients.

In working with a Gold provider you can expect to receive the highest level of expertise and technical support available. This includes an ability to solve complex issues or challenges, which your business may encounter when implementing, integrating and developing Dynamics 365 solutions.

What our Microsoft Gold status means we can do for you...

  • You get better support: We get access to Microsoft support on-demand so if a client's system has gone down, we will be able to provide advice directly from Microsoft.
  • You get real expertise: Microsoft expects its Gold partners to know their stuff in helping clients implement sustainable solutions and get the most from their technology. They are required to demonstrate understanding of their specialised field and are at the cutting edge when it comes to extending and developing Microsoft products.
  • You benefit from our training: We get access to the latest Microsoft learning resources and tools so that technical expertise gets fed back to you.
  • Informed advice: Staying up to date about the latest Dynamics 365 news helps us share insight and give you the best advice for the future which is reflected in our consultancy, licensing recommendations, training, webinars and blog updates.

Our History

From our humble beginnings more than 25 years ago, Preact has grown from an underdog start-up to a respected consultancy that is trusted by small and medium-sized firms to help them accelerate their digital transformation.


Preact established in Hertfordshire


Outgrows office, moves to new premises in Taplow, Berkshire

Became an Act! Certified Consultant


Gained first Microsoft accreditations including SQL Server


Recognised as the leading Act! Certified Consultant practice in the UK


One of the first UK consultancies to work with SQL-based Act! architecture

Act! Vendor of the Year


Landmark clients included TNT Post, The Ethical Tea Partnership & IFS School of Finance


Awarded Goldmine Top 10 Worldwide Top Performing Consultancy


Completed largest Act! deployment in Europe

Awarded Microsoft CRM Silver status


Preact recognized as Act! Business Provider of the Year

Moves to current premises in Maidenhead, Berkshire to support continued growth

Preact awarded Microsoft CRM Gold status


Preact recognized in Sage UK’s Circle of Customer Excellence awards


Preact commences agreement with Scribe Software

Landmark clients include Mencap, Toshiba Air Conditioning and a Microsoft Dynamics CRM deployment for Six Degrees Group rising to over 200 users


Announces strategic agreement with dotmailer

Preact named to Microsoft Dynamics Presidents Club


Preact celebrates 20th anniversary, supports more than 4000 CRM users


Landmark clients include Ryman, Robert Dyas, Euro Car Parks, Harvest Energy and Manchester Metropolitan University


Begins working with ClickDimensions marketing automation


Preact awarded Act! Diamond status, longest established UK Act! consultancy

Accredited as a Direct Microsoft Cloud Solution Program provider

Named to Microsoft Dynamics President's Club


Achieves ClickDimensions Gold status & named top 10 global provider


Celebrates 25th anniversary - supports 7000+ Dynamics 365 / CRM users

Named to 2018/19 Inner Circle for Microsoft Dynamics


Completes office refurbishment & enlargement doubling floor space

Awarded ClickDimensions Platinum partner status - one of only two UK providers to achieved this highest partner tier


Achieves Inner Circle membership for 3rd consecutive year covering Microsoft Business Applications

Launches eLearning Academy, helping users get up to speed and increase Dynamics 365 knowledge

Launches Solutions Hub featuring packaged solutions to add more Dynamics capabilities and enhance user experiences

Introduces Sales Accelerator base build of Dynamics 365 Sales to reduce deployment time and set-up cost


Relaunches managed service as Elevate 365 combining support, consultancy, packaged solutions, training and eLearning

That's our story to date but we're just getting started...