About Us

If your priorities include connecting your business data, implementing smarter processes and doing more to delight your customers, we will help you achieve your goals through Dynamics 365 Customer Engagement and Microsoft Business Apps.

Working with small and medium businesses, charities and enterprise teams, we promise you'll receive a personal, friendly service whatever stage you're at in your CRM journey. With a flexible, down to earth approach we'll share straight-forward recommendations based on a clear understanding of your unique business processes and challenges.

Working exclusively with Dynamics 365 and connected best of breed solutions, we offer you the reassurance of working with a top ranked Microsoft provider that will help you reach positive outcomes with your CRM project and support you for the long term.

Based in Berkshire since 1994, Preact offers full UK coverage. With more than 25 years of CRM implementation experience we have been asked most questions and delivered projects to fulfil numerous requirements.

Phone us now or request a call back to learn more about our approach and discuss your requirements.

• Microsoft CRM Gold provider since 2009
• Named to 2018/19 Microsoft Dynamics Inner Circle 
  
• Microsoft Cloud Business Applications Gold competency
• Supporting over 7500+ Dynamics users
• Numerous reference sites and case studies

Project Rescue & Take On

We have an excellent record of working with businesses who have self-implemented Dynamics, or worked with another provider, but aren't seeing the expected results with a tried and tested system take-on package. 

Managed Service & Support

Combining CRM technical consultancy expertise and product knowledge to quickly resolve issues, minimise downtime and share insight.

• Expert phone assistance when you need help with Dynamics 365 / CRM
• Use inclusive service hours to delegate tasks for our experts to apply customisations, make change requests, deliver the next phase of your project or increase user skills by scheduling training

Microsoft Dynamics 365 Training

• Course options including tuition for new users, sales teams, marketing teams and CRM administrators
• Bespoke tuition to addresses your individual training needs
• Schedule complimentary training as part of our Premium Managed Service

To make it to the gold certification level, a company must meet several requirements which includes having a portfolio of successful projects and a certain number of developers on staff who’ve passed certification exams. This demonstrates the best-in-class capability within a specific Microsoft solution area.

Microsoft designates the best performing firms the status of Managed Partner which gives us access to Microsoft's team including commercial and technical solution specialists. Through this we have a direct line to insider information on upcoming events, product updates, new releases and promotional deals.

In working with a Gold provider you can expect to receive the highest level of expertise and technical support available. This includes an ability to solve complex issues or challenges, which your business may encounter when implementing, integrating and developing Dynamics 365 solutions.

• Gold Cloud Customer Relationship Management status means that at least 5 members of our team have completed Microsoft's exam requirements across a series of modules covering Dynamics 365 Customer Engagement apps
• Gold Cloud Business Applications status means that at least 15 members of our team have passed a series of technical and functionality exams
• Microsoft have independently contacted at least 5 of our clients to request a full reference  
• Finally, Preact has met Microsoft's annual target for net new Dynamics 365 cloud revenue

What our Microsoft Gold status means we can do for you... 

• You get better support: as we get access to Microsoft support on-demand. If a client's system has gone down or is experiencing a major issue, we will be able to provide advice directly from Microsoft.
• You get real expertise: Microsoft expects its Gold partners to know their stuff in helping clients implement sustainable solutions and get the most from their technology. They are required to demonstrate understanding of their specialised field and are at the cutting edge when it comes to extending and developing Microsoft products.
• You benefit from our training: We get access to the latest Microsoft learning resources and tools so all that technical expertise gets fed back to you.
• Informed advice: By staying up to date about the latest Dynamics 365 news and future plans helps us share insight and give you the best advice for the future which is reflected in our consultancy, product licensing, user training, webinars and blog updates.

We built our company from the ground up to specialise in CRM and our focus has never changed. At the heart of Preact's culture sit our core values. Our commitment to these is central to the way we behave both with each other, and with our clients - it's the difference between good, and wow!