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About Us

If your priorities include connecting your data, implementing smarter processes and doing more to delight customers, we will help you achieve your goals through Dynamics 365 and Microsoft Business Apps.

We are here to help at any stage of your digital transformation journey. You’ll receive a personal, friendly service, and the reassurance of working with a top-ranked Microsoft provider. You’ll also get straight-forward advice that focuses on your specific goals. Plus, our fixed price and flexible approach means we’ll fit your priorities and help you minimise risk.

With around 30 years of CRM implementation experience we have been asked most questions and delivered projects to fulfil numerous requirements. Phone us now or request a call back to learn more about our approach and discuss your requirements.

Why Choose Preact

  • Microsoft CRM Gold provider since 2009
  • Named to 2020/2021 Inner Circle for Microsoft Business Applications (top 1% of worldwide partners)
  • SMB specialist
  • Rapid Dynamics 365 adoption with our fixed price quick start packs
  • Make continual improvements to Dynamics using our Managed Service
  • Supporting over 10,000 Dynamics 365 users
  • Numerous reference sites and case studies

CRM Ecosystem

We view CRM as an integral component in your wider culture and an embodiment of your technologies. Through closely integrated solutions including marketing automation, ERP and web portals we'll connect your teams and processes to a single data source.

100% Focus on Dynamics 365

Get access to CRM insight and expert Dynamics product knowledge when you need it. If you're planning to implement a new solution, or you want to achieve better results with your existing system, we'll help you advance your business with Dynamics 365.

Broad Industry Experience

From charities to IT consultancies, from high street retailers to further education providers, we have broad experience with many strong client reference sites who advocate our services.

How we implement Dynamics 365

Fixed price deployment of Dynamics 365 to match your requirements and budget:

Scope Led Implementation of Dynamics 365

Custom Scope

Beginning with a fixed price scope, we'll fully define and document your requirements to include external integration or complex processes.

Quick Start Implementation of Dynamics 365

Quick Start

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Get up and running with just the features you need. A speedy, fixed price implementation of Dynamics 365 in just 10 consultancy days.

Instant CRM Implementation of Dynamics 365

Managed Service

Use our managed service to support your implementation by filling gaps in your in house resources and expertise, and spread set-up and support costs.

Dynamics 365 / CRM Support

Managed Service & Support

Combining CRM technical consultancy expertise with Dynamics product knowledge to quickly resolve issues, minimise downtime and share insight.

  • Expert phone Dynamics assistance
  • Use inclusive service hours to delegate tasks for our experts to apply customisations, make change requests, deliver the next phase of your project, or increase user skills through training
  • Dynamics 365 system take on available

Microsoft Dynamics 365 Training

  • Course options including tuition for new users, sales teams, marketing teams and CRM administrators
  • Bespoke tuition to addresses your individual training needs

Our Clients Include…

Read All Testimonials

Our Approach

Our talented team of Microsoft accredited consultants are excellent communicators who will do their utmost to make sure that your goals and requirements are achieved.

CRM Results First

To assess the success of your project, specific goals and measurable results matter. We start every implementation with the end in focus to define your success criteria and apply regular checks to ensure progress remains on track.

Focus on User Empowerment

User adoption is fundamental for success but this is a frequently encountered obstacle. We recognise that every system must meet user needs, so we place user empowerment at the forefront of every project.

Sales Approach

We don't operate a traditional sales team - we are all consultants with a solid CRM background and Dynamics 365 product knowledge. We won't bore you with a meaningless presentation but instead focus on the things that matter most to your business.

Flexible Implementations

We'll adapt to fit your priorities, timelines and budget with flexible implementation options. We run our business as an efficient operation, and in turn pass these savings onto our clients, so you'll receive the best possible service at a highly competitive price.

Proactive Account Management

We seek to develop close, mutually beneficial, long-term relationships with all our clients. Use our managed service to phase the next step of your project, increase skills, quickly implement changes and gain greater value from the technology.

About our Microsoft Certifications

To make it to the gold certification level, a company must demonstrate the best-in-class capability within a specific Microsoft solution area.

Microsoft designates the best performing firms the status of Managed Partner which gives us access to Microsoft's team including commercial and technical solution specialists. Through this we have a direct line to insider information on upcoming events, product updates, new releases and promotional deals.

In working with a Gold provider you can expect to receive the highest level of expertise and technical support available. This includes an ability to solve complex issues or challenges, which your business may encounter when implementing, integrating and developing Dynamics 365 solutions.

  • Gold Cloud Customer Relationship Management status means that at least 5 members of our team have completed Microsoft's exam requirements across a series of modules covering Dynamics 365 Customer Engagement apps
  • Gold Cloud Business Applications status means that at least 15 members of our team have passed a series of technical and functionality exams
  • Microsoft have independently contacted at least 5 of our clients to request a full reference  
  • Finally, Preact has met Microsoft's annual target for net new Dynamics 365 cloud revenue

What our Microsoft Gold status means we can do for you... 

  • You get better support: We get access to Microsoft support on-demand so if a client's system has gone down, we will be able to provide advice directly from Microsoft.
  • You get real expertise: Microsoft expects its Gold partners to know their stuff in helping clients implement sustainable solutions and get the most from their technology. They are required to demonstrate understanding of their specialised field and are at the cutting edge when it comes to extending and developing Microsoft products.
  • You benefit from our training: We get access to the latest Microsoft learning resources and tools so that technical expertise gets fed back to you.
  • Informed advice: Staying up to date about the latest Dynamics 365 news helps us share insight and give you the best advice for the future which is reflected in our consultancy, licensing recommendations, training, webinars and blog updates.

Our Values

We built our company from the ground up to specialise in CRM and our focus has never changed. At the heart of Preact's culture sit our core values. Our commitment to these is central to the way we behave both with each other, and with our clients - it's the difference between good, and wow!

Putting Customers First

Delivering exceptional service in an efficient and cost effective manner

Being the Best

Pushing ourselves to perform at the highest possible levels

Growing Business Together

Working with our clients to develop mutually beneficial relationships

Our History

From our humble beginnings 25 years ago, we've grown from an underdog start-up to a respected consultancy that is trusted by small and medium-sized firms to help them accelerate their digital transformation.

1993

Preact established in Hertfordshire

1994

Outgrows office, moves to new premises in Taplow, Berkshire

Became an Act! Certified Consultant

1997

Gained first Microsoft accreditations including SQL Server

2001

Recognised as the leading Act! Certified Consultant practice in the UK

2003

One of the first UK consultancies to work with SQL-based Act! architecture

Act! Vendor of the Year

2006

Landmark clients included TNT Post, The Ethical Tea Partnership & IFS School of Finance

2007

Awarded Goldmine Top 10 Worldwide Top Performing Consultancy

2008

Completed largest Act! deployment in Europe

Awarded Microsoft CRM Silver status

2009

Preact recognized as Act! Business Provider of the Year

Moves to current premises in Maidenhead, Berkshire to support continued growth

Preact awarded Microsoft CRM Gold status

2010

Preact recognized in Sage UK’s Circle of Customer Excellence awards

2011

Preact commences agreement with Scribe Software

Landmark clients include Mencap, Toshiba Air Conditioning and a Microsoft Dynamics CRM deployment for Six Degrees Group rising to over 200 users

2012

Announces strategic agreement with dotmailer

Preact named to Microsoft Dynamics Presidents Club

2013

Preact celebrates 20th anniversary, supports more than 4000 CRM users

2014

Landmark clients include Ryman, Robert Dyas, Euro Car Parks, Harvest Energy and Manchester Metropolitan University

2015

Begins working with ClickDimensions marketing automation

2016

Preact awarded Act! Diamond status, longest established UK Act! consultancy

Accredited as a Direct Microsoft Cloud Solution Program provider

Named to Microsoft Dynamics President's Club

2017

Achieves ClickDimensions Gold status & named top 10 global provider

Publishes 'The Insider Guide to CRM Success' sharing best practices and recommendations

2018

Celebrates 25th anniversary - supports 7000+ Dynamics 365 / CRM users

Named to 2018/19 Inner Circle for Microsoft Dynamics

2019

Completes office refurbishment & enlargement doubling floor space

Named Cloud Software & Cloud Support provider for the UK Government G-Cloud 11 framework

Awarded ClickDimensions Platinum partner status - one of only 2 UK providers to achieved this highest partner tier

Achieves Inner Circle membership for 2nd consecutive year covering Microsoft Business Applications

2020

That's our story to date but we're just getting started...