CRM Success Partner
If your priorities include sales driven growth, doing more to delight your customers, increasing marketing ROI, or improving operational efficiency we will help you achieve your goals.
Partnering with small and medium businesses, charities and enterprise teams we promise you'll receive a personal, friendly service whatever stage you're at in your CRM journey.
With a flexible, down to earth approach we'll provide straight-forward recommendations based on a clear understanding of your unique business processes and challenges.
Working with Dynamics 365 and supporting best of breed solutions we offer you the reassurance of partnering with a top ranked Microsoft provider who will help you reach positive outcomes with CRM.
Based in Berkshire since 1994, Preact offer full UK coverage. With 25 years of CRM implementation experience we have been asked most questions and delivered CRM projects to fulfill numerous requirements.
CRM Reference Guide
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We view CRM as an integral component in your wider culture and an embodiment of your technologies. Through closely integrated solutions including marketing automation, ERP and web portals we'll connect your teams and applications to a single data source.
Our CRM Services
Receive expert help across all CRM related requirements including project scoping, database development, user training and technical support. If you are planning to implement a new solution, you or want to achieve better results with your existing system, we'll help you advance your business with Dynamics 365.
Broad Industry Experience
Our clients and reference sites span numerous industry sectors. From charities to IT consultancies, from high street retailers to some of the UK's most prestigious Universities, from small owner run businesses to global organisations, we have broad experience with many strong client reference sites who advocate our services.
Our Client Include…
Preact have consistently delivered a high level of customer care and attention to detail. I find their team to be professional, knowledgeable, credible and responsive. We have worked with other developers in the past and I’ve never had more confidence in a firm than I do with Preact. Their technical knowledge of the Microsoft Dynamics platform is second to none.
- Dan May, Commercial Director
Fourfront Group has grown from a start-up to a £160m+ business within 20 years and Preact has supported us throughout this time. Their work on our Dynamics 365 project has enabled us to digitally transform our business and this will help us continue our incredible growth.
- Fourfront Group
- Justin Bass, Fourfront Group
I have been impressed by Preact’s relationship with our Operations IT Administrator where they have helped her develop a superb system. Preact are a professional organisation and respond well to working with our staff, like every significant project both sides work well when fully engaged.
- BCR Associates
- Richard Dormer, Managing Director
I’ve been very pleased with Dynamics 365 and found it to be a highly reliable cloud system which has proved instrumental in helping our business grow and sustain success during a period of unprecedented change in our industry. The support we’ve received from Preact has been a success story and we've reaped the rewards of their help.
- BeBa Energy
- Darren Oliver, Technical Director
Compared to our previous supplier, Preact has been far more responsive and demonstrated a ‘can-do’ approach. Our discussions are always consultative which has helped us understand just how much is possible in Microsoft Dynamics 365.
- Source Telecom
- Laura Fowler, Business Account Manager
Our talented team of Microsoft accredited consultants are excellent communicators who will do their utmost to make sure that your CRM goals and requirements are expertly achieved.
CRM Results First
To assess the success of your CRM project, specific, measurable results matter. We start every implementation with the end in focus to define your success criteria and we’ll apply measures and regular checks to ensure progress remains on track.
Focus on User Empowerment
User adoption is fundamental for CRM success but this is a frequently encountered obstacle. We recognise that every system must meet the needs of its users so we place user empowerment at the forefront of every implementation project.
We don't operate a traditional sales team - we are all consultants with a solid CRM background and Dynamics 365 product knowledge. We won't bore you with a meaningless presentation but instead focus on the things that matter most to your business.
We'll adapt to fit your priorities, timelines and budget with flexible implementation options. Because we run our business as an efficient operation, and in turn pass these savings onto our clients, you'll receive the best possible service at the most competitive prices on the market!
Agile Sure Step Methodologies
We implement Dynamics 365 using our proven methodology. Consistent project management tools, clear communication and best practices will ensure that your implementation is efficiently deployed. We combine this with Agile delivery methods so we’ll quickly adapt to your requirements – even if they change.
Proactive Account Management
We seek to build close, mutually beneficial, long-term business relationships with all our clients. Through a managed service you'll be able to phase the next step of your Dynamics 365 project, broaden your in house CRM skills, quickly implement changes and extract greater value from the product.
Team Of CRM Experts
Preact has one of the most established and experienced teams in the UK. From pre-sales to project management and post-sale support, we will respond quickly and knowledgeably to your questions.
As a company, we hold the highest accreditations for our industry which reflects the quality of people we employ.
Certifications & Awards include:
- Microsoft CRM Gold Competency
- Inner Circle for Microsoft Dynamics 2018/19 - ranked in top 1% of worldwide partners
- Prince2 and Surestep project management accreditations
- Microsoft Certified Technology Specialist
- Microsoft Certified Developer
- ClickDimensions Gold Partner 2018
- Scribe Elite Reseller
We also hold many individual qualifications which attest to the continued investment in training our team to be the best in the industry.
We built our company from the ground up to specialise in CRM and our focus has never changed. At the heart of Preact's culture sit our core values. Our commitment to these is central to the way we behave both with each other, and with our clients - it's the difference between good, and wow!
Putting Customers First
Delivering exceptional service in an efficient and cost effective manner
Being the Best
Pushing ourselves to perform at the highest possible levels
Growing Business Together
Working in partnership with our clients to develop mutually beneficial relationships
Microsoft CRM Gold Competency
Our Microsoft CRM competency marks the fact that Preact is one of a select group of partners to meet Microsoft’s stringent criteria for its highest Gold certification. This underlines our status as one of the UK's leading CRM partners and reflects our commitment to ongoing investment in training and helping businesses grow with Dynamics 365.
Read more about how we implement Microsoft Dynamics and support CRM users.
From our humble beginnings 25 years ago we've grown from an underdog start-up to an established CRM partner that is trusted by small and medium sized firms to help them achieve their growth aims.
Preact established in Hertfordshire
Outgrows office, moves to new premises in Taplow, Berkshire
Became an Act! Certified Consultant
Gained first Microsoft accreditations including SQL Server
Recognised as the leading Act! Certified Consultant practice in the UK
One of the first UK partners to work with SQL-based Act! architecture
Act! Business Partner of the Year
Landmark clients included TNT Post, The Ethical Tea Partnership & IFS School of Finance
Awarded Goldmine Top 10 Worldwide Top Performing Partner
Completed largest Act! deployment in Europe
Awarded Microsoft CRM Silver Partner status
Preact recognized as Act! Business Partner of the Year
Moves to current premises in Maidenhead, Berkshire to support continued growth
Preact awarded Microsoft CRM Gold Partner status
Preact recognized in Sage UK’s Circle of Customer Excellence awards
Preact commences partnership with Scribe Software
Landmark clients include Mencap, Toshiba Air Conditioning and a Microsoft Dynamics CRM deployment for Six Degrees Group rising to over 200 users
Announces strategic partnership with dotmailer
Preact named to Microsoft Dynamics Presidents Club
Preact celebrates 20th anniversary, supports more than 4000 CRM users
Landmark clients include Ryman, Robert Dyas, Euro Car Parks, Harvest Energy and Manchester Metropolitan University
Commences partnership with ClickDimensions marketing automation
Preact awarded Act! Diamond partner status, longest established UK Act! consultancy
Accredited as a 1-Tier Microsoft Cloud Solution Programme partner
Named to Microsoft Dynamics President's Club
Named ClickDimensions Gold Partner & top 10 global partner
Publishes 'The Insider Guide to CRM Success' sharing best practices and recommendations
Celebrates 25th anniversary - supports 7000+ Dynamics 365 / CRM users
Named to 2018/19 Inner Circle for Microsoft Dynamics
That's our story to date but we're just getting started