Customer Testimonials
& CRM Case Studies

At Preact we take pride in demonstrating our values, 'Putting Customers First', 'Being the Best' and 'Building Business Together'. Read what some of our CRM customers say about their experiences with Preact and Microsoft Dynamics:

I have been impressed by Preact’s relationship with our Operations IT Administrator where they have helped her develop a superb system. Preact are a professional organisation and respond well to working with our staff, like every significant project both sides work well when fully engaged.

I'd 100% recommend Preact to any organisation that is looking for a Dynamics CRM Partner.   We have named contacts which means it's really easy to pick up the phone and speak to them to get advice and bounce off ideas which is really important to us. Their support team are very friendly and clearly know their stuff.

Preact have delivered a faultless service for many years. I’ve found them to be a great team to work with and I believe that sentiment would be echoed throughout our organisation.

Compared to our previous supplier, Preact has been far more responsive and demonstrated a ‘can-do’ approach. Our discussions are always consultative which has helped us understand just how much is possible in Microsoft Dynamics.

I'd give Preact 10/10 for the way they are helping us manage Microsoft Dynamics CRM. We have high standards and it is to the credit of their team that we are satisfied. Preact work in professional manner but with flexibility and we don't find them to be corporate which is big attraction for us. They are always honest in their discussions with us and we’ve seen the value of their agile approach.

Preact supply us with excellent CRM support and are easy to contact. There have been many instances in which their support team has gone above and beyond what I expected, in particular sharing their know-how and extra insight which helps us handle similar issues in the future. I find that other suppliers are quick to close cases but Preact are not like that. They immediately acknowledge issues, keep me updated and check that I am happy before closing down cases. I have no hesitation in recommending their services for any organization that needs help with Microsoft Dynamics CRM.

  • Schoolcomms

Preact have consistently delivered a high level of customer care and attention to detail. I find their team to be professional, knowledgeable, credible and responsive. We have worked with other developers in the past and I’ve never had more confidence in a firm than I do with Preact. Their technical knowledge of the Microsoft Dynamics platform is second to none.

We’ve been delighted with the back-up we’ve received from Preact. Their support team are responsive to our questions and keep us updated so I have no hesitation in recommending their services. Our managed agreement includes additional time for training and it’s good to know that we can always schedule these extra resources whenever we want to top up our CRM user skills.

We are happy that we chose the right partner for our CRM project. Everyone in Preact has been very helpful, professional and patient. Our requests were responded to quickly helped with a single point of contact which was good.

  • Country House Wedding Venues

From my experience I would recommend Preact to any organisation implementing Microsoft Dynamics CRM. They tailor their approach effectively and have proved to be very innovative in developing and applying solutions. Most importantly – they want to help their clients to experience the very best that CRM has to offer.

Preact is very supportive, they are always on the phone when we need help and have proved adept at finding new solutions which enable us to manage more processes in Microsoft Dynamics CRM.

  • Illumine

A BIG thank you our CRM training course. It was a hugely informative and completely bespoke session that offered excellent value for money, and we look forward to working together again with you and your brilliant trainer again soon.

  • Actemium UK

The ability of your consultants to adopt the terminology of our business so easily and effectively was impressive. It demonstrates they were listening to our needs and understood the nuances of business which meant we implemented a CRM system fully fit for purpose.

  • Fittleworth Medical

Preact's sales engagement and delivery processes were seamless. Our consultant clearly had a good brief and his knowledge and experience in applying CRM to businesses in our industry was exceptional. His insight and advice was of great value when making critical decisions during our implementation. We've enjoyed a fantastic experience partnering with Preact I would recommend them to any organisation implementing Microsoft Dynamics CRM.

  • alwaysOn Group

Preact provided an exceptional service to manage and deliver our Microsoft Dynamics CRM implementation. Iain was particularly impressive with his knowledge of Goldmine and getting the information out that we needed in Dynamics. Martin was extremely helpful on the training, he understood where some problem areas were and worked to help us understand it.

  • Lingwood Food Services

I'm delighted that you have won the Circle of Excellence award, which is so well-deserved. I'm really pleased that we have Preact to turn to when we need CRM support.

  • John Lewis Partnership

The support team is amazing, very helpful and quick to respond to any queries. No problem is too big for these guys!

  • Direct Response

I have enjoyed working with Preact and would highly recommend them. Overall our project has been a success and I'm confident that when we require any further support, Preact will be able to provide it.

  • Civil Service Healthcare

With Preact’s help Microsoft Dynamics CRM has enabled us to take control of our business. Together we are markedly more efficient than we have been at any point previously.

Your consultants have worked tirelessly to support our team. It's so refreshing to speak with people who genuinely understand our business and come up with really considered responses.

  • Clarion Events

We've worked with Preact for a number of years. Their technical team spent a reassuring amount of time specifying our requirements to ensure that our ACT! data transferred to Microsoft Dynamics CRM without a hitch, designing fields and layout to meet our needs.

  • CEM Microwave

We are delighted with the recent CRM training, it went really well and your trainer was brilliant, the feedback from all the sales people was very positive. He is very knowledgeable and understanding of the different levels of users. He was very helpful to me on admin side of the CRM and nothing was too much effort. Looking forward to having him back!

  • Technimove

Preact have a genuine desire to understand client needs. They deliver competitively priced services that are backed up by knowledgeable, professional consultants.

  • Emmeti UK