Minimise time spent resolving GoldMine issues and searching for help.

PreactCover for GoldMine provides the reassurance of being able to speak to an expert whenever you need help with GoldMine 

Combining a wealth of GoldMine knowledge with a friendly, professional approach our consultants help users across the UK help answer their GoldMine questions. With capability for remote access support we aim to resolve issues quickly to minimize downtime and help users achieve greater benefits from GoldMine.
 

We Offer Clients:

• Telephone support from our own accredited GoldMine technicians.
• Remote access support - with your permission we can connect you your desktop to resolve issues faster.
• Easy access to a team of experienced technicians who understand your system.
• Unlimited phone help with GoldMine during normal office hours - no premium rate lines.
• Friendly, knowledgeable staff who will help you achieve more with GoldMine

• Extra free services including GoldMine licence key registration, replacement GoldMine CDs and GoldMine database layout appraisal

What Our GoldMine Technical Support Customers Say

We recently asked our GoldMine support clients for their feedback about the support service they receive from us. Of the dozens of replies we received a unanimous 100% told us they were satisfied or very satisfied with our support and an overwhelming 85% said they would definitely recommend Preact!

• 'Preact always resolve my issues and explain everything in an easy to understand way. The support technicians are always courteous and happy to help, and I have great trust in their abilities to resolve issues.' Inca
• ‘Like the friendliness of your staff and how knowledgeable they are in all areas of the GoldMine support process.’ Compliance Online
• ‘We could not be happier dealing with Preact. Every one of requests (some of them complex) has been resolved to our complete satisfaction in a professional and courteous manner’ Learning Ireland
• 'I like the ability to dial-in if needed - we don't need to wait for someone to come in. I am very pleased with the service I have received from Preact and feel that my questions are dealt with promptly.' TNT Post
• ‘Your technicians take you through your enquiry step by step and clarify their understanding before answering questions.’ Fidelis Professional Finance
• ‘It has been easy for us to speak to a consultant and add quite complex functionality to Goldmine’ Appswing
• 'Very pleased with the support, communication and training we have had since we joined with Preact. Very professional and easy to contact. Thank you.' The Trading Floor

Arrange GoldMine Software Support
To discuss your GoldMine software support requirements and to request a quotation call us on 0870 382 5000.