|
Sage CRM Base Functionality
|
|
Sage CRM
STANDARD |
Sage CRM
ADVANCED |
| Summary Reports |
Ö |
Ö |
| Contact Management (Companies, Persons, Communication) |
Ö |
Ö |
| Crystal Reports Integration |
Ö |
Ö |
| Diary Management |
Ö |
Ö |
| Email Editor |
Ö |
Ö |
| Escalations / Notifications |
Ö |
Ö |
| Key Attribute Profiling |
Ö |
Ö |
| Library / Document Drop |
Ö |
Ö |
| Mail Merge / Document Templates |
Ö |
Ö |
| Merge Companies / People |
Ö |
Ö |
| Multi Lingual / Multi Currency Support |
Ö |
Ö |
| Interactive Dashboards |
Ö |
Ö |
| Team CRM management |
Ö |
Ö |
| Territory Management |
Ö |
Ö |
|
Sage CRM Sales Functionality
|
|
Sage CRM
STANDARD |
Sage CRM
ADVANCED |
| CRM Product Functionality |
Ö |
Ö |
| Opportunity Management |
Ö |
Ö |
| Opportunity Workflow |
Ö |
Ö |
| Quote Production |
Ö |
Ö |
| Sales Pipeline & Forecasting |
Ö |
Ö |
| Sales Reports |
Ö |
Ö |
|
Sage CRM Marketing Functionality
|
|
Sage CRM
STANDARD |
Sage CRM
ADVANCED |
| Campaign Management |
- |
Ö |
| Company & Person Marketing Information |
Ö |
Ö |
| Data Upload |
Ö |
Ö |
| Lead Management |
Ö |
Ö |
| Lead Workflow |
Ö |
Ö |
| Marketing Reports |
- |
Ö |
| Send Mass Emails |
Ö |
Ö |
| Outbound Call Handling |
- |
Ö |
| Target Lists |
Ö |
Ö |
|
Sage CRM Customer Service Functionality
|
|
Sage CRM
STANDARD |
Sage CRM
ADVANCED |
| Case / Issues & Solutions Pipeline |
- |
Ö |
| Case / Issues Reports |
- |
Ö |
| Case / Issues SLA Management |
- |
Ö |
| Case / Issues Workflow |
- |
Ö |
| Knowledge Base Solutions |
- |
Ö |
| Solutions Workflows |
- |
Ö |
|
Sage CRM Additional Products
|
|
Sage CRM
STANDARD |
Sage CRM
ADVANCED |
| Offline Laptop Client (Solo) |
Ö |
Ö |
| CTI Connector |
- |
Ö |
| Web Self Service Toolkit |
- |
Ö |
| Web Services |
Ö |
Ö |
| Multi Server CRM |
Ö |
Ö |