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As the UK's most experienced independent ACT! consultancy we've been helping ACT! users maximise the value of the software since 1993. During this time we've been honoured with many awards including Sage ACT! Business Partner of the Year 2009.
We provide a full range of services to support new and existing ACT! software implementations including pre-sales advice, project planning, database design, user training and support so you can be assured that when working with Preact you are in capable and experienced hands.
We focus our efforts to develop long term and successful relationships with clients. We're committed to an ongoing evaluation of all areas of our business to ensure that we consistently provide a great experience that enables us to deliver on our brand promise of exceeding customer expectations.
Customer Feedback
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| 'We chose Preact for several reasons: 1: We have used them for previous versions of ACT! and found the knowledge of their consultants excellent. 2: The service they provide has been extremely good and efficient . 3: When a problem has occurred, whether it has been technical, application based or even our internal 'User Errors' they have dealt with the problems very quickly as they have appreciated we use ACT! as an everyday tool.' Eton Travel Agency |
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ACT! is highly versatile and adapts to businesses processes in numerous industries but over 15 years we have developed considerable expertise in delivering ACT! solutions for organisations in the following sectors:
To illustrate the breadth of our ACT! client base, a small selection of our customers names is shown below:
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'I deal with a lot of suppliers but the Preact approach is wonderful and their helpdesk is very good. We are pleased with our relationship and I’d recommend them to anyone with contact management needs.' Port of London Authority
'I have always been very satisfied with the technical support service from Preact—always prompt, professional and the support staff are extremely knowledgeable across a wide area.' Sola Lighting
'My experience with all of your support staff has been outstanding. Their knowledge and ability to resolve the setup problems that I was experiencing was refreshing. Without exception the best helpline service that I have received in 19 years of working on a computer.' Commodity Chemicals |
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Charities
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'The knowledge and support of your team is excellent. Calm patient staff who listen to your needs and work with you to ensure the database works to meet your needs both on a daily basis and reporting.' Marie Curie Cancer Care
'You have friendly, professional staff who took the time to understand our requirements. Your consultants were both absolute stars and Leanne back at the office was really helpful whenever we spoke and emailed. Thank you all!' Cambridgeshire Acre |
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Education & Training
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'We bought ACT! as a CRM system for the International Centre at Bradford College. David Brettell was our sales contact throughout the process of us buying ACT, and he answered our many questions very quickly and efficiently. I did a lot of research into different suppliers and Preact offered ACT! with their own support at a very reasonable price. The technician who came to install ACT! worked with our IT department to install the software on a server and then came over to the International Centre to put it on our machines. I'm very happy with the service that Preact have provided and continue to provide, and ACT! is doing exactly what we want it to do.' Bradford College International Centre
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Financial & Investment Services
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'Having abandoned our last ACT! hosting and support company Preact are a breath of fresh air.' The Auditor
'I just wanted to take the time to say how impressed we have been with the service that Preact has provided. The whole process, from the sales through to the database design and training has been very smooth and well thought out and we have found all the personnel involved extremely knowledgeable and helpful. This has made the installation and subsequent use of the database seem a surprisingly simple affair.' Stephen Beagent Associates
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Healthcare
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'Compared to our previous provider, Preact have been an effective and efficient partner in maintaining our ACT system performance throughout the sales team. Whenever a member of the team has cause to work with Preact in solving a problem, the feedback I receive is highly positive.' Blue Box Medical
'We chose ACT! because we were dissatisfied with our previous CRM and I had previously used the software in an earlier role. We rely on ACT! heavily as a marketing resource and it has exceeded our expectations. Preact have been excellent in all areas and I would recommend them on the strength of their friendly and efficient support as well their high quality training.' Claim Experts
'Your service and technical support is excellent and on this basis I would and have recommended you to other companies.' Soteria UK
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Business Management Consultancy
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'My experience with Preact and its employees is very good. Very good knowledge, customer oriented attitude and well targeted promotions. Keep up the good work! Scope Benelux
'My experience with all of your support staff has been outstanding. Their knowledge and ability to resolve the setup problems that I was experiencing was refreshing. Without exception the best helpline service that I have received in 19 years of working on a computer.' Commodity Chemicals
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High Technology Instruments & Tools
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'Good communication, documentation and accessibility to a contact who could happily answer all pre-sale questions. As a result I chose Preact over a local supplier based 10 minutes from my office. A good team, would most definitely recommend them to any organisation.' Hassell Blampied Associates
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