Microsoft CRM Online, the cloud-based edition of Microsoft Dynamics CRM 2011, becomes an even more powerful resource when connected to Microsoft Office 365, a cloud service that includes Microsoft Exchange Server, SharePoint, Lync and Microsoft Office.
By integrating these two solutions in the cloud the sales, customer support and marketing functions of Microsoft Dynamics CRM Online are connected to the collaboration, communication and messaging capability of Office 365 to maximise efficiency.
The result is a cost-effective, flexible solution that makes your business more competitive and customer centric.
Microsoft Dynamics CRM Online with Exchange Online
Utilizes Outlook to send & receive emails for an integrated Outlook experience
Tracks emails, contacts, tasks & appointments in Microsoft Dynamics CRM Online
Carry out native Outlook actions on CRM data
Bulk import Outlook contacts into Microsoft CRM Online
Microsoft Dynamics CRM Online with Sharepoint Online
Create Sharepoint Online document libraries within Microsoft Dynamics CRM to share documents from a central location that's easily accessible to authorised users
Add document management capabilities to Accounts, Contacts, Leads, Opportunities & other CRM entities
Store quotes, proposals, project plans, applications, spreadsheets and other documents that are specific to a record in one place
Track document changes & retain version control
Check-in / Check-out document functionality
Access documents via web browser, Outlook or mobile device
Microsoft Dynamics CRM Online with Lync Online
Presence indicator displays the availability of CRM users, customers & other contacts in Microsoft Dynamics CRM Online
Initiate real-time communications from CRM including, instant messaging, web conferencing, screen-sharing and phone calls
Microsoft CRM tracks Lync meetings as activities to automatically store online communications
IT Control & Efficiency
Easy to deploy: the combined solution leverages Microsoft’s 'back end' systems so IT staff don’t spend valuable time administering CRM, Exchange or SharePoint Servers.
Each application is automatically updated and maintained including enterprise-class anti-virus and anti-spam, eliminating the need to IT staff to apply patches or upgrades.
Introduces new features automatically across Microsoft Dynamics CRM and Office 365 applications
99.9% uptime, financially backed service level agreement with 24/7 database security
Outstanding Cloud Value
Deploying Microsoft Office 365 & Microsoft CRM Online is highly cost-effective and offers far greater capabilities than comparable solutions promoted by other vendors.
Subscription based licensing can be treated as an operating expense, which is typically more attractive than capitalising IT investments
Receive automatic upgrades as they become available for instant upgrade value
To learn more about the efficiencies of integrating Microsoft Dynamics CRM Online and Microsoft Office 365 please call 0800 381 1000. To see the benefits for yourself, trial Office 365 and Microsoft CRM Online risk free for 30 days.
