GoldMine Premium Edition 9.0
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GoldMine Premium is a powerful and scalable customer management system that's a popular alternative between entry level packages and enterprise CRM systems.
Using GoldMine Premium from PREACT, complete contact information is accessible in one place enabling people to work more effectively and gain a clear insight into how a business and its staff are performing.
With support for 100+ people and a concurrent licensing model, GoldMine Premium is both flexible and cost effective to deploy.
Compared with ACT!, GoldMine Premium offers wider integration capability, case management tools, greater automation, project management, Crystal reports software. Read our comparison guide to find out more.
| Compared with earlier editions, GoldMine Premium provides advanced service support, interactive dashboards, extended search tools and a more intuitive user interface. |
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GoldMine from Preact
As a leading FrontRange partner and CRM reseller with around 20 years expertise, we help clients implement, upgrade and drive results from GoldMine. We complete around 20 GoldMine installations every year for businesses that work in numerous industries with varying sized deployments.
Our recent projects have included a large user implementation for ThomsonLocal.com and projects for Ealing, Hammersmith & West London College, Royal Yachting Association and Europa Worldwide Logistics.
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Managing complete contact detail
Display detail from other database - GoldMine can be linked with product databases & other system to make additional detail available within GoldMine so complete data in accessible in one place.
Advanced field customisation - As well as drop down lists and free format entries, GoldMine also provides calculation fields and contextual drop down lists that are driven by entries in other fields.
GoldMine Premium customer service
Track every communication - Meeting notes, details of conversations, emails and other communications are stored in one place so it's easy to see where you stand with every customer.
Customer Service Centre - Track service requests to escalate and manage issues efficiently. Escalate, filter and route cases to the best person to ensure issues are resolved quickly and customers are kept updated.
Searching for contacts - Universal searches can be run from any display to find any data stored in GoldMine, even in linked documents. To save time when you run repeat searches, filters can be applied that instantly bring up a list of matching contacts.
Advanced layout customisation - Define different layouts for each type of contact you deal with. For example, separate layouts can be created to distinguish between prospects and customers.
Clearly see the relationship between contacts - Contacts can be linked to reflect the relationships that exist covering reseller agreements, marriage, suppliers and more.
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GoldMine Sales & Marketing Automation
Tracking Sales Opportunities - Track prospects through each stage in your sales cycle. Sales lists, dashboards and forecast reports keep teams on top of the selling process.
Marketing Management - Optimise budgets by evaluating campaign effectiveness and tracking opportunity progression from prospect to customer.
Convert Opportunities to Projects - Unlike many other relationship management systems, GoldMine enables completed sales to be converted to projects. With a seamless link between the sales process and project delivery, GoldMine avoids duplication and helps project managers quickly respond to new orders.
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Business Analysis and Reporting
GoldMine Dashboards - monitor performance across all areas including opportunities, campaigns, cases and activities using graphical and grid dashboards. GoldMine users can drill down from any dashboard to filter data views and analyse key business areas in statistical groups using graphs and charts.
Powerful Reporting - Includes sales, forecast and user reports for on-demand assessment. GoldMine includes a Crystal Report writer for customised report design and using Microsoft Reporting Services integration, managers can leverage functionality within MS SQL to schedule automated reports.
Database Automation
Automated Processes - Routine processes can be automated to eliminate time consuming manual tasks. Many functions in GoldMine can be programmed to work in a sequence that's consistent with established rules. This can include automatically sending emails when a field is updated or scheduling activities when a contact is added to GoldMine.
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'GoldMine has given us true visibility of our pipeline and is enabling us to manage this better. We now have visibility of strong opportunities and can focus our efforts where they are most likely to win business.
Preact were professional from the outset. Starting with the pre-sales process, through to the delivery, every single person performed with a level of professionalism that many companies should aspire to.'
TA Migration Solutions Ltd
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Improving Staff Productivity
Scheduling Activities - Phone calls, appointments and custom activities can be scheduled in GoldMine. For improved activity analysis and reporting, outcome codes can be assigned to completed entries.
Managing time and activities - GoldMine includes an activity list, calendar screens and a user defined My GoldMine dashboard to help users keep on top of their daily tasks.
Microsoft Outlook Integration - Robust integration provides a real-time preview of GoldMine information directly within Outlook without having to switch between the two applications. As well as making data viewable from Outlook, GoldMine records can also be launched within Outlook making it easier for users to handle everyday tasks and reduce processing time.
Robust and Flexible Deployment
Scalable and Flexible - GoldMine Premium Edition databases run from a Microsoft SQL Server installation for robust data management, stability and scalability for any sized organisation.
Concurrent Licensing - Unlike many rival packages, GoldMine offers concurrent licensing so businesses only need to license the maximum number of users who will be logged in at any one time.
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Complete information in 1 database
