GoldMine Premium Edition 8.5.1

GoldMine Premium v8.5 enables businesses to deliver a complete customer service solution, streamline sales activity, manage projects and communicate more effectively.

Using GoldMine Premium 8.5 from PREACT, complete contact information is accessible in one place to help people work more effectively and offering a powerful insight into how a business and its staff are performing.

With support for 100+ people and a concurrent licensing model, GoldMine Premium is both flexible and cost effective to deploy.

GoldMine Premium goes beyond basic contact management to offer a powerful and scalable solution that's available at a fraction of the cost of high level CRM systems.

Built on the robust CRM functionality of GoldMine Corporate Edition, GoldMine Premium adds an advanced service and support module and a more intuitive user interface.

GoldMine from Preact

As a trusted FrontRange partner and CRM reseller with over 15 years expertise, Preact help clients implement, upgrade and achieve results with their GoldMine software. We complete around 40 GoldMine installations every year for businesses that work in numerous industries with varying sized deployments.

Our recent projects have included a large user implementation for ThomsonLocal.com and projects for Ealing, Hammersmith & West London College, Royal Yachting Association and Europa Worldwide Logistics.

GoldMine Video, Brochure & Test Drive
Read our GoldMine Premium brochure, watch our web demonstration or try an online test drive.

GoldMine Premium customer service

Track every communication - Meeting notes, details of phone conversation, emails and other communications with a contact are all stored in one place making it easy to see where you stand with a customer.

Customer Service Centre - Track customer service requests to escalate and manage issues efficiently. Escalate, filter and route cases to the best person to ensure issues are resolved quickly and customers are kept updated.

Managing complete contact information

Display information from other databases - GoldMine can be linked with other systems including product databases. By creating a dynamic link, extra information is then available to GoldMine users enabling them to view, search and make changes to complete data in one place.

Advanced field customisation - As well as drop down lists and free format entries, GoldMine also supports calculation fields. These are automatically populated with the results of calculations and formulas using data from other GoldMine fields.

GOLDMINE PREMIUM
AT A GLANCE

Complete information in 1 database
Separate layouts for each contact type
Concurrent licensing
MS SQL database for performance & scalability
Automated process capability
Track sales opportunities
Project management capability
Links with external databases
In built reports & statistics
Offline mobile access or through a web-connection
Online video demo available

GOLDMINE CASE STUDIES

TNT Post
Yale Europe

Searching for contacts - universal contact searches can be run from most displays to find any data stored in GoldMine, even in linked documents. Searches involving multiple criteria and ranges can be easily created in the contact search centre. To save time when you run repeat searches, filters can be applied which instantly bring up a list of matching contacts.

Customise the database layout for each type of contact - GoldMine enables different layouts to be created for each type of contact. For example separate layouts can be created to distinguish between prospects and customers.

Clearly assess the relationship between contacts - Individual contacts can be linked with others to reflect relationships between them including reseller agreements, marriage, suppliers and many more. When you deal with several contacts at the same organisation who work in different departments and locations, GoldMine organisation trees clearly display the relationship structure on a company centric basis.

GoldMine Sales & Marketing Automation

Tracking Sales Opportunities - Sales prospects can be tracked through each stage in your own unique selling cycle. Sales lists, inbuilt forecast reports and pipeline funnel charts help individuals and sales managers keep on top of the sales process and assess performance.

Marketing Management - Optimise budgets by evaluating campaign effectiveness and tracking opportunity progression from prospect through to customer. Find out which campaigns worked and identify those that haven’t.

Convert opportunities to Projects - Unlike many other customer relationship management systems, GoldMine enables completed sales to be converted to projects. With a seamless link between the sales process and project delivery, GoldMine avoids duplication and helps project managers quickly respond to new orders.

'GoldMine has given us true visibility of our pipeline and is enabling us to manage this better. We now have visibility of strong opportunities and can focus our efforts where they are most likely to win business.

Preact were professional from the outset. Starting with the pre-sales process, through to the delivery, every single person performed with a level of professionalism that many companies should aspire to.'

TA Migration Solutions Ltd

Business Analysis and Reporting

Powerful Reporting - Run sales, forecast and user productivity reports to manage budgets and assess performance. GoldMine includes a Crystal Report writer for customised report design and using Microsoft Reporting Services integration, managers can leverage functionality within MS SQL to schedule reports to run automatically.

Manager Console - Analyse various elements of your business in statistical groups using bar graph or gauge format. By consolidating data, the GoldMine manager console helps you monitor your team's performance and make informed business decisions.

Database Automation

Automated Processes - Routine processes can be automated to eliminate time consuming manual tasks and to apply greater sophistication to workflows. Many functions in GoldMine can be programmed to work in a sequence consistent with your business rules. This can include automatically sending an email when a field is updated or scheduling an activity when a contact is added to GoldMine.

Improving Staff Productivity

Scheduling Activities - Phone calls, appointments and other activities can be scheduled in GoldMine. For improved activity analysis, outcome codes can be assigned to completed entries.

Managing time and activities - GoldMine includes an activity list, calendar screens and a user defined My GoldMine dashboard display to help users keep on top of their daily tasks to effectively manage their time and ensure nothing gets forgotten.

Robust and Flexible Deployment

Scalable and Flexible - GoldMine Premium Edition databases run from a Microsoft SQL Server installation for robust data management with extended stability and scalability for any sized organisation.

Concurrent Licensing - Unlike many rival packages, GoldMine offer concurrent licensing so business only need to license the maximum number of users who will be logged in at any one time.

	More Information Call Preact on 0800 381 1000 to discuss your CRM software requirements and to learn more about Goldmine Premium Edition. Check out our Return On Investment Calculator.
	GoldMine Premium Brochure 8.5 Read our GoldMine Premium brochure to learn more about the benefits and functionality of GoldMine (PDF 1MB) and watch our online video demonstration or test drive GoldMine online
	How does GoldMine compare with our other CRM software packages? Read our ACT!, GoldMine, Sage CRM and Microsoft Dynamics CRM comparison guide or our CRM software comparison chart.