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Microsoft Dynamics CRM Webinar Demonstrations

WEBINAR: Introducing Microsoft Dynamics CRM
Thursday 8 March 10:00AM - 11:00AM GMT

A free 1 hour introduction to Microsoft Dynamics CRM

Despite tough economic conditions, thousands of small & medium sized businesses are increasing sales & growing their business with Microsoft Dynamics CRM.

In this presentation we'll demonstrate how Microsoft CRM enables organisations to transform their efficiency by connecting teams, automating processes & equipping staff with tools that help everyone be more productive.

Register your free place now to join us for this information-packed session to see first hand what Microsoft Dynamics CRM can help your business to achieve in 2012.

You can also watch a recording our previous Microsoft CRM introduction webinar

In this presentation we'll demonstrate: An introduction to Microsoft Dynamics CRM Using Outlook to access all CRM functions How the familiar CRM interface creates early user acceptance Using CRM dashboards to gain real time reporting insight How easily Microsoft CRM is personalised to suit individual preferences & job roles How Microsoft Dynamics CRM automates routine business tasks You'll also have the opportunity to ask questions and get advice from one of our CRM experts.	Thurs 8 March 10:00am GMT Running time: 60 mins Where: Webinar Cost: Free
WEBINAR: 10 Steps to Successful Marketing using Microsoft Dynamics CRM Tuesday 13 March 10:00AM - 11:00AM GMT Learn how Microsoft Dynamics CRM will help you improve your marketing effectiveness. In this 1 hour presentation we'll demonstrate how marketing teams use Microsoft Dynamics to segment lists, manage campaigns and analyse the results. Register your free place now to see how Microsoft CRM will help you create and convert more marketing leads. In this session we'll cover: Importing leads Building marketing lists How Microsoft CRM manages campaigns including campaign marketing activities & budgets Using CRM Quick Campaigns Email Marketing from Microsoft CRM Tracking campaign responses Using CRM dashboards & charts to measure campaign results Replicating successful campaigns How to automatically score leads to assess when they are sales ready Cleansing data with bulk updates Following this presentation one of our consultants will be on hand to answer your Microsoft Dynamics CRM questions. Tues 13 March 10:00am GMT Running time: 60 mins Where: Webinar Cost: Free     5 Steps to Automate Processes with Microsoft CRM In this webinar we dig deeper into automation capabilities of Microsoft Dynamics CRM by demonstrating in 5 examples how it creates more efficient processes.  If you're considering Microsoft Dynamics, or are an existing user, you'll gain an insight into how CRM can be deployed to improve communication and reduce processing costs through workflow automation.     This webinar covers: 1. How to automatically create new CRM leads from emails & web enquiries 2. Using Dynamics CRM to convert leads to accounts & sales opportunity records 3. Using CRM workflow automation to progress sales opportunities, create quotes & convert orders 4. How real-time CRM dashboards & charts support timely decision making 5. Automated email alerts that notify management teams when important actions are taken in CRM. This could include sending email updates when new quotes are created or when opportunities are cancelled How to Improve Customer Service using Microsoft CRM In this session we demonstrate how Microsoft Dynamics CRM 2011 is used to deliver outstanding customer service. Worried about customer retention and serving costs? In this session we'll focus on the customer care and case management tools in CRM 2011. We provide specific examples to illustrate how Microsoft CRM creates greater insight into each client relationship to improve communication, streamline processes and increase client satisfaction across all touch points. We'll demonstrate how Microsoft CRM is used by service teams to: Log, track & resolve customer issues Assign cases & tasks including automated routing & case queuing Manage customer cases in line with service level agreements including case escalation & alerts Gain real-time visibility of key service metrics using dashboards & charts Publish updates & help customers find information using web-portals Feedback about our webinars: 'Very good and informative and very well presented with good answers to my questions - many thanks' IDEC 'A very good introduction to the system. Thanks.' Amatica 'An extremely insightful webinar - some excellent tips on how to improve our existing system & workflows' The Health & Safety People 'A nice succinct overview of CRM and integration with Outlook.' Richard Roff 'Very useful. Gave me a good insight into the basics of the product.' Weatherbys 'Many thanks, a very useful overview. Well done for handling the extra questions too' Assessment North East 'Really easy to follow. I was impressed by the content covered and the presenter taking the time to go through all the questions at the end' Ai Claims