Microsoft Dynamics CRM provides fast, flexible and familiar business software that enables organisations to improve their management of the customer lifecycle through service delivery, sales performance and marketing effectiveness.
MS Dynamics CRM 4 is a fully integrated Customer Relationship Management (CRM) system that fits the unique needs of individual businesses and gives them the flexibility to adapt over time as people, priorities and infrastructures change.
Works the way you do- the right user experience for every role
Get started quickly in the familiar MS Outlook interface for fast user adoption and minimal training.
Empower users to work with tools they already know like MS Word and MS Excel to create their own dashboards, preferences and workflows with wizard based tools.
Role based access to information and data online and offline so people only access the information they need and the way they want it.
Works the way your business does - configures quickly to meet specific business needs
Automates business rules & processes that cut manual work and apply greater consistency with easy to use workflow tools.
Design CRM with simple point and click customisation to modify and extend CRM to reflect the way your business works and match the needs of each team.
Align IT & business goals with a CRM system that meets IT & business requirements for fast deployments and empowered users.
MICROSOFT DYNAMICS CRM 4
AT A GLANCE
Full CRM suite of sales, marketing & service tools. Familiar MS Outlook interface drives rapid user adoption. Use via Outlook, web browser & by mobile device with offline access. Single source of customer data for a true 360° view. Secure & people ready infrastructure. Manage non-customer relationships including buyers, partners & more. Detailed reports & analytics across all business areas. Dashboards provide real-time analysis. Improves processes & automates tasks with service oriented workflows. Can be implemented on-site or hosted Multi-language and multi-currency. Used by over 15k businesses with over 750k users in 80 countries.
Works the way technology should - deploys quickly and works with existing IT assets
Achieve a fast return with industry standard technology that's built on performance enhanced architecture and has few elements to deploy and maintain.
Protect IT investments with flexible technology that doesn't lock you into a specific deployment method and is easy to upgrade, move and extend to other business teams and locations.
Connect to other technologies with in built integration between internal and external systems to reduce operational costs and provide fast access. Leverages extended functionality from other Microsoft technologies and applications.
MS Dynamics CRM 4 Overview
Interaction management - use the familiar Microsoft Office interface to interact with customers and other business contacts to ensure fast user adoption and minimal training.
Manage any relationship - manage a variety of relationships structures including one:one, one:many and even different types of relationship like buyers, partners, agents and custom entities.
Actionable business intelligence - empower all CRM users with visible reporting and analytics that deliver rich business insight that can be acted on for proactive, nimble decision making.
Configurable business processes - customise Microsoft Dynamics CRM to fit the needs of your business with process automation and workflows that enforce consistency and streamline processes.
360 degree customer view - connect everyone to a single source of customer data including integration with external systems for a complete client view that everyone can use to drive profitable interactions.
Flexible access - access CRM from a combination of Microsoft Outlook, web browser and mobile device. Log-on in real time or work offline and synchronise updates.
MICROSOFT CRM
CASE STUDY VIDEOS
Better & faster workflows
Live & accurate management reporting
Better customer service
End-to-end management of marketing activities to rapidly launch new products and offers, determine the right marketing mix and measure the marketing impact on the bottom line. MORE
Complete service management for contact centres to improve customer satisfaction, drive user productivity and sell to existing customers as part of the natural service interaction. MORE
Fast productive sales management that helps to apply best practice throughout sales teams, forecast revenue, cut the cost of sales and automate processes to give people more time to sell. MORE
Business Analytics
Out-of-the-box business intelligence tools and real-time reports that help managers gain greater visibility into business performance, identify trends, analyse data in new ways and proactively take action.
Find Out More
For independent CRM advice and find out how Microsoft Dynamics CRM could transform your business performance call 0870 382 5000 to discuss your requirements with one of our consultants.
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Microsoft Dynamics CRM Videos Watch case study videosto understand the real world benefits of using MS Dynamics CRM.
How does Dynamics CRM compare with other applications?
Read our comparison guide to see how Microsoft Dynamics CRM 4 software measures up with ACT!, GoldMine and Sage CRM or download our concise CRM software comparison chart.
FREE CRM Planning Guides
Download free CRM planning guides packed with tips and advice to help you plan a successful CRM implementation. To test the impact of CRM on sales performance check out our Return On Investment Calculator.
