Works in Outlook - Microsoft Dynamics CRM transforms Outlook into the one place where you can manage both customer data and communications - that's something no other CRM system can match!

Full CRM suite - Microsoft Dynamics CRM v4 delivers a broad range of marketing, sales and service capability to achieve a single customer view from one interface.

Works the way your business works - point-and-click customisation enables Microsoft Dynamics CRM to be tailored to work the way your organisation does. Multi-lingual and multi-currency capabilities fit with global organisations.

Gives the right information to the right people - CRM administrators have the tools to control access permissions and ensure the right information is delivered to the right people whether they access by Outlook, web or mobile device.

Streamlines Workflow Processes - workflow engines enable businesses to automate processes and communications thereby removing manual tasks, enforcing consistency & flagging priority issues.

Offline access - with MS Dynamics CRM, staff can be productive both in the office and on the road - even if they aren't connected to a network.  Information can be filtered so that people only see the information they need.

Integrates with existing systems - Microsoft Dynamics CRM uses the power of Web services through the Microsoft .NET Framework so businesses can connect isolated, legacy business systems and applications.

Insightful reporting and analysis - compelling data reports are quickly available to decision makers from interactive dashboards and Microsoft CRM embedded reporting engine which integrates directly with Microsoft SQL Server to support timely and informed decision making.

Low total cost of ownership - MS Dynamics CRM makes the most of existing IT infrastructure with .NET architecture for ease of integration, upgrades and customisation. Flexible deployment options include on-premise installation and hosting.

General Microsoft Dynamics CRM v4 information

• Microsoft CRM can be deployed on site as an 'on-premise' system or it can be hosted by Preact CRM.
• Hosted Microsoft Dynamics CRM packages are around £35+VAT per user, per month. Hosted CRM can be switched to an on-premise installation at a later date.
• On-Premise installations require server licence(s) and Client Access Licences for users &/or devices. See our How To Buy Page for more.
• On-Premise option includes software assurance covering future updates and releases.
• Microsoft CRM uses the familiar Outlook interface which is accessible directly in Outlook, through a web browser or via a mobile device. Includes offline working capability.
• CRM works with existing Microsoft applications and technologies to leverage greater functionality and efficiencies. These include, MS Word, SharePoint, SQL Server Reporter, Communications Server, Exchange Server and more.
• To find out how Microsoft Dynamics CRM compares with Sage CRM, GoldMine and ACT! download our free independent CRM comparison guide or our CRM comparison chart.

If people in your business face these questions, try Microsoft Dynamics CRM:

• What sales opportunities are forecast to close next week?
• How can we track and retain all our contact communications?
• How many sales resulted from our last marketing campaign?
• How can we measure the performance of our products, services & our sales team?
• How can we sharpen our processes & serve more clients without adding more staff?
• What customer issues are taking longest to resolve this quarter?