It's web based. Log-on via Internet Explorer to connect everyone to a single database for easy access, improved communication and informed decision making.

Improving customer service. With full relationship information available, staff can see customers as individuals, provide them with a personalised service and build long-term relationships. Sage CRM keeps high priority issues visible to help support teams give their best customers a premium service.

It's mobile. Access CRM on the go using a mobile device to keep up to date. Or work offline and have CRM auto-sync next time the user connects.

Sales management. Every opportunity is tracked through each sales stage for pipeline analysis and sales forecasting to help teams focus on the right prospects and helping managers monitor performance. With quote generation, in-built reporting and product list integration, admin is kept to a minimum so teams can focus more time on selling.

Building better business intelligence. With everyone connected to a single database there's a rich harvest of business data available. Check service delivery, monitor sales performance, review marketing effectiveness, spot the trends & identify areas for improvement for sound decision making.

Dedicated marketing tools. With complete contact information in one place it's easy for marketers to build precise lists to find targets for their next marketing drive. Campaigns can be phased in waves and email / MS Word mail merges sent from CRM. With marketing tracking, responses are logged for on-the-spot campaign results.

Ease of use. With simply point and click logic, theme branding and utilising familiar Internet Explorer and Outlook, new users find Sage CRM easily accessible. Continued learning and best practice are supported through on-screen training videos, user tips and customised coaching advice.

It works in harmony with their business. Virtually any part of Sage CRM can be customised to suit individual requirements. Fields, automated workflows, menu descriptions, knowledge bases, security settings and much more can be changed. With multi-lingual and multi-currency support, it has the versatility to benefit businesses across a huge diversity of industries with localised or global operations.

Flexible purchase options. Investment in Sage CRM doesn't need to be an up-front payment. With our finance partners we offer competitive leasing options to phase repayments for improved tax efficiency and avoid the impact of a lump sum payment out of cash-flow.

• Sage CRM is available in STANDARD and ADVANCED editions. The Advanced edition includes extended service management and marketing campaign functionality. 
• Licences for either edition of Sage CRM can be purchased on a named basis (1 licence per person) or as a concurrent licences (licences share by multiple users).
• Volume licence discounts that increase as you add more users.
• Sage CRM can be purchased in singular rather than banded user prices so businesses aren't forced to buy more licences than they immediately need.
• Sage CRM is an advanced Customer Relationship Management system and implementation is consultancy led to configure the software to each requirement. It is not an off-the-shelf solution.
• As an advanced CRM application, it is not suited for every organisation. Businesses who require entry level CRM software may find ACT! or GoldMine a more effective solution.

Similar functionality is available through an alternative hosted solution, SageCRM.com. This is aimed at organisations without the IT infrastructure to support Sage CRM and require only basic database customisation.