Microsoft Dynamics 365 - What's Included?

If you are considering an implementation of Microsoft Dynamics 365 and you are comparing this to a competitor CRM system it's important to know what services are included in the price of your subscription.

As we've mentioned in previous posts, Dynamics 365 consists of many parts. Here we've highlighted the important components to help you make an meaningful assessment and benchmark this with any other CRM providers on your shortlist as we believe that no other solution matches its breadth of capabilities.

If you have any questions about Dynamics 365, or the process to transition your licensing from Dynamics CRM we'll be delighted to help. Contact us now.

For the purposes of this comparison we are focusing on the Microsoft Dynamics 365 Enterprise Edition Plan 1.


Each Plan 1 licence includes access to all these Dynamics 365 apps and services: 

Sales App - Includes lead and opportunity management as well as marketing lists and campaigns.

Customer Service App - Case management capabilities, contracts and service level agreements.

Field Service App - Schedule board, work orders, mobile app and resource management.

Project Service App - Resource scheduling, project templates, service agreements, time and expenses. Dynamics 365 also includes access to Project Online + Desktop. 

Social Engagement - Social listening, intent analysis and integrated CRM processes.

Surveys - Powerful integrated Voice of the Customer survey solution.

Web Portal - Includes 1 portal. Templates available for customer, partner and employee portals.

Gamification - Apply the concept of fantasy sports to increase CRM participation and employee motivation.

Knowledge Management - Full knowledge capabilities including authoring.

App for Outlook - Track emails and check contact interaction via virtually any device with Outlook.

Mobile - Free mobile and tablet apps for iOS, Android and Windows devices.

Microsoft Office Online - Web apps for Excel, Word, Powerpoint and OneNote are also included for Dynamics 365 users even if they aren't subscribed to Office 365.

Sharepoint (Plan 2) - Fully featured Sharepoint including connectivity capability with Dynamics 365.


10 GB default. Additional 5 GB free storage accrues per 20 Dynamics 365 full users


Includes 1 sandbox environment of Microsoft Dynamics 365.


Powerapps - Rapidly create web and mobile business applications without developing a single line of code.

Microsoft Flow - Enables workflows created in Powerapps to be connected between multiple cloud apps. 


The UK commerical price of Microsoft Dynamics 365 Enterprise Edition Plan 1 for new customers totals £86.70+VAT per user / month.

A reduced rate is available for existing Microsoft Dynamics CRM Online customers who are transitioning to Dynamics 365. 

Also, organisations that only need access to the Dynamics 365 sales app, or only the sales and customer service apps, may qualify for a Small & Medium Business offer that Microsoft is currently running. Contact Preact to find out more about these options and to request a licensing quotation. 

Separate pricing for Dynamics 365 is available for charities, educational and public organisations.


Refer to our chart below for a visual overview of the Dynamics 365 Plan, Apps and Team Member options: