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About Preact CRM
Customer Relationship Management Software Architects
We provide software that enables businesses to improve the management of their customers and processes. We're accredited consultants covering ACT!, GoldMine, Sage CRM and Sage Accounts software and a Microsoft Gold Certified Consultant supplying Microsoft Dynamics CRM.
As multiple award winning independent Customer Relationship Management (CRM) consultancy, we've been helping businesses achieve results with CRM since 1993. Our experienced team combine strong consultative skills with professional implementation skills and a commitment to customer service excellence.
By providing 4 distinct CRM systems: ACT!, GoldMine, Sage CRM and Microsoft Dynamics CRM we offer a broad and impartial view of the CRM market to help businesses choose the best software for their immediate and long term needs.
We complete over 150 CRM projects each year for businesses in numerous industries with varying sized deployments from 1 to 200+ users. Our recent CRM projects have included implementations for John Lewis Plc, ThomsonLocal.com, Scottish & Southern Energy, Cranfield University and Europe's largest ACT! implementation for Oxford Instruments Plc.
Our CRM software services
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Onsite technical expertise - for customer database implementation planning, database design, customisation, data import, installation, remote user access and report design.
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Development solutions - for instances when CRM software features cannot meet bespoke requirements, we can tap into the vast expertise of our team of software developers to create standalone or integrated applications that fulfil the most complex of requirements.
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Training - to ensure users and database administrators possess the skills to work with their CRM system.
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Expert technical help - through telephone support including dial-in access to ensure requirements are resolved quickly.
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Licensing - competitive rates across ACT!, GoldMine and Sage CRM licensing.
With over 15 years expertise, making us one of the UK's most experienced CRM vendors, Preact have helped numerous organisations deploy CRM systems to improve their customer service, sales performance and business efficiency. We offer the reassurance of a trusted business partner that goes the extra mile to deliver a high quality service.
Our approach
We offer an unbiased view enabling clients to choose the right CRM solution that meets their requirements and we're committed to delivering an experience that exceeds expectations.
We put our success down to the emphasis we place on:
Honesty – we’ll provide honest recommendations and expertise on the solution that best suits our clients needs to ensure maximum return on investment
Communication – an open channel of communication is the key to a successful relationship and we are committed to ensuring our customers are regularly kept up to date with how they can further develop their solution to ensure optimum success and longevity
Customer retention – we believe that loyalty must be earned so it's of great importance to us that we consistently exceed expectations to promote advocacy at every client interaction.
We focus our efforts to develop long term and successful relationships with clients. We're committed to an ongoing evaluation of all areas of our business to ensure that we consistently provide a great experience that enables us to deliver on our brand promise of exceeding customer expectations.
Our clients
Read about our client's and our customer testimonials
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